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Windows 7: Computer shuts off when gaming

28 Dec 2013   #1
SaberHeika

Windows 7 Home Premium 64bit
 
 
Computer shuts off when gaming

I'm not sure if I got the right crash dump file, I followed all the steps and when I used SF_Diagnostic_Tool, it didn't give me any crash dump files, so I went into windows "C:\Windows\LiveKernelReports\WATCHDOG" and took the latest .dmp file I saw which was like 10minutes ago.

I don't get a blue screen or anything it just completely shuts off. Like it would like a power noise like its turning off and the screen would turn black, then I would have to just turn it back on, this only happens when I play a game.

Here's some stuff from event viewer

Quote   Quote: Originally Posted by SaberHeika View Post
I'm not sure if I got the right crash dump file, I followed all the steps and when I used SF_Diagnostic_Tool, it didn't give me any crash dump files, so I went into windows "C:\Windows\LiveKernelReports\WATCHDOG" and took the latest .dmp file I saw which was like 10minutes ago.

I don't get a blue screen or anything it just completely shuts off. Like it would like a power noise like its turning off and the screen would turn black, then I would have to just turn it back on, this only happens when I play a game.
If it helps here some things on my event viewer
"Log Name: Application
Source: Microsoft-Windows-WMI
Date: 12/28/2013 10:51:31 AM
Event ID: 10
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: David-PC
Description:
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WMI" Guid="{1edeee53-0afe-4609-b846-d8c0b2075b1f}" EventSourceName="WinMgmt" />
<EventID Qualifiers="49152">10</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-28T15:51:31.000000000Z" />
<EventRecordID>2468</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security />
</System>
<EventData>
<Data>//./root/CIMV2</Data>
<Data>SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage &gt; 99</Data>
<Data>0x80041003</Data>
</EventData>
</Event>"



"Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 12/28/2013 10:49:38 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: David-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2013-12-28T15:49:38.913209500Z" />
<EventRecordID>11005</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>David-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>"

"Log Name: System
Source: volmgr
Date: 12/28/2013 10:49:38 AM
Event ID: 49
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: David-PC
Description:
Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="volmgr" />
<EventID Qualifiers="49156">49</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-28T15:49:38.476408700Z" />
<EventRecordID>11000</EventRecordID>
<Channel>System</Channel>
<Computer>David-PC</Computer>
<Security />
</System>
<EventData>
<Data>\Device\HarddiskVolume2</Data>
<Binary>000000000100000000000000310004C001400000230000C000000000000000000000000000000000</Binary>
</EventData>
</Event>"


My System SpecsSystem Spec
.
28 Dec 2013   #2
matts6887

Windows 7 ultimate 64-bit
 
 

Quote   Quote: Originally Posted by SaberHeika View Post
I'm not sure if I got the right crash dump file, I followed all the steps and when I used SF_Diagnostic_Tool, it didn't give me any crash dump files, so I went into windows "C:\Windows\LiveKernelReports\WATCHDOG" and took the latest .dmp file I saw which was like 10minutes ago.

I don't get a blue screen or anything it just completely shuts off. Like it would like a power noise like its turning off and the screen would turn black, then I would have to just turn it back on, this only happens when I play a game.
Sounds like a possible processor issue and or ram issue. The fact that it shuts off could signal one or more bad ram module(s). I would take the ram out one by one and start with just one in and go from there to see how many sticks before and if it shuts off. It also sounds like a power supply issue. i would take the psu and have it tested if you can
My System SpecsSystem Spec
28 Dec 2013   #3
SaberHeika

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by matts6887 View Post
Quote   Quote: Originally Posted by SaberHeika View Post
I'm not sure if I got the right crash dump file, I followed all the steps and when I used SF_Diagnostic_Tool, it didn't give me any crash dump files, so I went into windows "C:\Windows\LiveKernelReports\WATCHDOG" and took the latest .dmp file I saw which was like 10minutes ago.

I don't get a blue screen or anything it just completely shuts off. Like it would like a power noise like its turning off and the screen would turn black, then I would have to just turn it back on, this only happens when I play a game.
Sounds like a possible processor issue and or ram issue. The fact that it shuts off could signal one or more bad ram module(s). I would take the ram out one by one and start with just one in and go from there to see how many sticks before and if it shuts off. It also sounds like a power supply issue. i would take the psu and have it tested if you can
Like there's some games I can play for like 24 hours and the labtop would not crash, and there some games it would crash, like usually I'm on my laptop like 10 hour + and it doesn't crash when I watch my animes/etc and play FPS, but it would crash with some games. Let me give some examples

I could play Combat Arm, CS:GO, Maplestory for 10 hour + per day without it shutting off.
If I play league of legends/aura kindgom it will shut off within 5-minutes, I only started to have this problem about a month ago.

Does anything in that .dmp suggest anything? or your just making a suggestion based on what I said.
My System SpecsSystem Spec
.

28 Dec 2013   #4
SaberHeika

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by SaberHeika View Post
I'm not sure if I got the right crash dump file, I followed all the steps and when I used SF_Diagnostic_Tool, it didn't give me any crash dump files, so I went into windows "C:\Windows\LiveKernelReports\WATCHDOG" and took the latest .dmp file I saw which was like 10minutes ago.

I don't get a blue screen or anything it just completely shuts off. Like it would like a power noise like its turning off and the screen would turn black, then I would have to just turn it back on, this only happens when I play a game.
If it helps here some things on my event viewer
"Log Name: Application
Source: Microsoft-Windows-WMI
Date: 12/28/2013 10:51:31 AM
Event ID: 10
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: David-PC
Description:
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WMI" Guid="{1edeee53-0afe-4609-b846-d8c0b2075b1f}" EventSourceName="WinMgmt" />
<EventID Qualifiers="49152">10</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-28T15:51:31.000000000Z" />
<EventRecordID>2468</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security />
</System>
<EventData>
<Data>//./root/CIMV2</Data>
<Data>SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage &gt; 99</Data>
<Data>0x80041003</Data>
</EventData>
</Event>"



"Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 12/28/2013 10:49:38 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: David-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2013-12-28T15:49:38.913209500Z" />
<EventRecordID>11005</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>David-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>"

"Log Name: System
Source: volmgr
Date: 12/28/2013 10:49:38 AM
Event ID: 49
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: David-PC
Description:
Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="volmgr" />
<EventID Qualifiers="49156">49</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-28T15:49:38.476408700Z" />
<EventRecordID>11000</EventRecordID>
<Channel>System</Channel>
<Computer>David-PC</Computer>
<Security />
</System>
<EventData>
<Data>\Device\HarddiskVolume2</Data>
<Binary>000000000100000000000000310004C001400000230000C000000000000000000000000000000000</Binary>
</EventData>
</Event>"
My System SpecsSystem Spec
28 Dec 2013   #5
SaberHeika

Windows 7 Home Premium 64bit
 
 

Any clue anyone?
My System SpecsSystem Spec
28 Dec 2013   #6
carwiz

Windows 7 Pro-x64
 
 

It appears your CPU is over heating and shutting down. In the dump, it looks like a driver timeout on video but the CPU is stopping. Your laptop may need a good cleaning. If it's several years old, it may need the CPU heatsink compound renewed. If this is something you're not comfortable doing (disassembly), you should seek help from a service center.
My System SpecsSystem Spec
28 Dec 2013   #7
SaberHeika

Windows 7 Home Premium 64bit
 
 

seems odd I just opened it up to clean it and reapply thermal paste to it like few months back, like my computer temperature is fine, where it should be, I can play lets say Maplestory for 15 hours+ and my computer wont overheat and shut off. But lets say I turned off my computer during the night and just turn it on to play Aura Kingdom, the computer would instantly shut off within 5-minutes and it would not even feel hot. I even use a cooling pad for my laptop, are you sure the crash dump said overheating? The crash dump I provided was from the kernal thing, did I give the wrong one?
My System SpecsSystem Spec
29 Dec 2013   #8
carwiz

Windows 7 Pro-x64
 
 

The crash dump showed a video driver timeout (x117). It also shows a non-standard video driver but this could be that it is too new, old or you got the driver from a third party source. Your system log showed processor throttling with temperature zone alerts with shutdowns. If these are indeed the logs from your machine then perhaps you didn't get the heatsink attached completely or too much paste. Too much is worse than none. The processor will throttle itself in an attempt to reduce heat. It "throttles" by cutting power.

The log is also showing that the pagefile isn't large enough for a dump even though it is. This could be caused by temperature induced failing cache as well as causing the video TDR error.
My System SpecsSystem Spec
29 Dec 2013   #9
carwiz

Windows 7 Pro-x64
 
 

Code:
 
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+152e64 )

fffff880`0f0b3000 fffff880`0fcf4000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Mon Nov 11 07:24:05 2013 (5280DA75)
    CheckSum:         00C10283
    ImageSize:        00C41000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Code:
 
VIDEO_TDR_TIMEOUT_DETECTED (117)
The display driver failed to respond in timely fashion.
(This code can never be used for real bugcheck).
Arguments:
Arg1: fffffa8005333010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800f205e64, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000000, Optional internal context dependent data.
Debugging Details:
------------------

FAULTING_IP: 
nvlddmkm+152e64
fffff880`0f205e64 ??              ???
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_TIMEOUT
Code:
 
Event[3276]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2013-12-28T10:49:42.828
  Event ID: 26
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: David-PC
  Description: 
Processor 0 in group 0 exposes the following:
2 idle state(s)
8 performance state(s)
8 throttle state(s)
Event[3277]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2013-12-28T10:49:42.828
  Event ID: 26
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: David-PC
  Description: 
Processor 2 in group 0 exposes the following:
2 idle state(s)
8 performance state(s)
8 throttle state(s)
Event[3278]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2013-12-28T10:49:42.828
  Event ID: 26
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: David-PC
  Description: 
Processor 4 in group 0 exposes the following:
2 idle state(s)
8 performance state(s)
8 throttle state(s)
Event[3279]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2013-12-28T10:49:42.828
  Event ID: 26
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: David-PC
  Description: 
Processor 6 in group 0 exposes the following:
2 idle state(s)
8 performance state(s)
8 throttle state(s)
Event[3280]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2013-12-28T10:49:42.828
  Event ID: 26
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: David-PC
  Description: 
Processor 1 in group 0 exposes the following:
2 idle state(s)
8 performance state(s)
8 throttle state(s)
Event[3281]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2013-12-28T10:49:42.828
  Event ID: 26
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: David-PC
  Description: 
Processor 3 in group 0 exposes the following:
2 idle state(s)
8 performance state(s)
8 throttle state(s)
Event[3282]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2013-12-28T10:49:42.828
  Event ID: 26
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: David-PC
  Description: 
Processor 5 in group 0 exposes the following:
2 idle state(s)
8 performance state(s)
8 throttle state(s)
Event[3283]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2013-12-28T10:49:42.828
  Event ID: 26
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: David-PC
  Description: 
Processor 7 in group 0 exposes the following:
2 idle state(s)
8 performance state(s)
8 throttle state(s)
Event[3284]:
  Log Name: System
  Source: volmgr
  Date: 2013-12-28T10:49:45.699
  Event ID: 49
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: David-PC
  Description: 
Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.
My System SpecsSystem Spec
29 Dec 2013   #10
carwiz

Windows 7 Pro-x64
 
 

There's a BIOS update for your laptop that may have something to do with temps. I just found this.
My System SpecsSystem Spec
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