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Windows 7: BSOD whilst online 4 times in a row

28 Dec 2013   #1
ramsdenjamie85

Windows 7 64 bit
 
 
BSOD whilst online 4 times in a row

Please can someone help, i have recently built a new computer and keep getting BSOD at random times and stages and am not sure how to fix it.
Attached is what I hope you require.

I have had 0x00000019 and 0x0000001E


My System SpecsSystem Spec
.
28 Dec 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi ramsdenjamie85.

Can you uninstall Trusteer Rapport, at least as a test? I know that the program is important, but this test is important, too.

Let us know how the computer is running without Rapport. We have to decide about our next course of actions after seeing the results.
_________________________________________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {3, fffff8a032a2f680, fffff8a032a2f480, fffff8a032a2f680}

Unable to load image \??\C:\ProgramData\Trusteer\Rapport\store\exts\RapportCerberus\baseline\RapportCerberus64_59849.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RapportCerberus64_59849.sys
*** ERROR: Module load completed but symbols could not be loaded for RapportCerberus64_59849.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+c96 )

Followup: Pool_corruption
---------
My System SpecsSystem Spec
28 Dec 2013   #3
ramsdenjamie85

Windows 7 64 bit
 
 

I have just uninstalled Trusteer Rapport and will monitor how it gets on. In the meantime I have also been updating as many of the drivers as I can and so far no BOSD has come up yet.
My System SpecsSystem Spec
.

28 Dec 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You know how important the program is.

If it can be isolated that the crash dump is reporting correctly and the BSODs are truly being caused by it, contract with the developer and ask for solution, as a consumer.

So this time is to observe the situation. Let us know how things are going.
My System SpecsSystem Spec
29 Dec 2013   #5
ramsdenjamie85

Windows 7 64 bit
 
 

I have just had BSOD 2 more times. So far there has been 0x00000019, 0x0000001E, 0x0000003B and 0x0000001A
Attached are the mini dump files.
My System SpecsSystem Spec
29 Dec 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Both of them are giving some hints of memory failure. It may be either the phycial memory or any driver passing bad information to the memory. So ......

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

If it does not show any error at all, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
____________________________________________________________________________________
Code:
BugCheck 1A, {41790, fffffa80068f7840, ffff, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+35148 )

Followup: MachineOwner
----------------------------------------------------------------------------
BugCheck 3B, {c0000005, fffff80002f24cec, fffff88008b3ee50, 0}

Probably caused by : memory_corruption ( nt!MiCaptureProtectionFromProto+1c )

Followup: MachineOwner
---------
My System SpecsSystem Spec
29 Dec 2013   #7
ramsdenjamie85

Windows 7 64 bit
 
 

I started to run the test with both memory sticks in and it flags up thousands of errors so I took one stick out and came up with 0 and then put the other stick in and came up with 0. I am slightly confused on what is going on.
My System SpecsSystem Spec
29 Dec 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Now follow the "Part 3: If You Have Errors:" of How to Test and Diagnose RAM Issues with Memtest86+

Errors/red lines means one or more RAM is faulty. But the fault may occur due to a faulty DIMM slot, too, which is a motherboard component. Using memtest86+, you can discriminate between a faulty RAM and a faulty motherboard.

How? Say you have two RAM sticks and two DIMM slots. You obtained errors at the test with all RAM sticks installed. Now, remove all the sticks but one. Test it in all the available slots, one by one. Continue the same procedure for all the available sticks.
How to make the inference that is it a RAM issue or it is a motherboard issue? Suppose you have got the result like that:

testSlot1Slot2
RAM1ErrorError
RAM2GoodGood
It is a RAM, a bad RAM.

But if you have got a result like that:

testSlot1Slot2
RAM1ErrorGood
RAM2ErrorGood
It is a motherboard issue. The particular slot is bad.

But, you need to give a time to the tests. Errors must not to show up instantly.
My System SpecsSystem Spec
09 Jan 2014   #9
ramsdenjamie85

Windows 7 64 bit
 
 

Thanks for the help. The problem was faulty memory in the end. All fixed and so far so good. Had another BSOD when i got up again but that was due to windows updating drivers.

Thanks again
My System SpecsSystem Spec
10 Jan 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Good news that it is running smoothly

Let us know for any further issue.
My System SpecsSystem Spec
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 BSOD whilst online 4 times in a row




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