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Windows 7: BSOD While surfing on the net (playing POE,FB Minigames) Or multi-task

28 Dec 2013   #1
Voisard

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD While surfing on the net (playing POE,FB Minigames) Or multi-task

Hello Windows 7 Forums !

Well it seems i have some BSOD errors , unfortunately for me .

I did some searching before posting, and did a Memory Test ,
and came with results which i can't understand ..

Log Name: System
Source: Microsoft-Windows-MemoryDiagnostics-Results
Date: 12/28/2013 5:27:15 PM
Event ID: 1102
Task Category: None
Level: Error
Keywords:
User: Système
Computer: serveurfilm
Description:
The Windows Memory Diagnostic tested the computer's memory and detected hardware errors. To identify and repair these problems, contact the computer manufacturer
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-MemoryDiagnostics-Results" Guid="{5F92BC59-248F-4111-86A9-E393E12C6139}" />
<EventID>1102</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2013-12-28T22:27:15.387800000Z" />
<EventRecordID>122173</EventRecordID>
<Correlation />
<Execution ProcessID="3604" ThreadID="3608" />
<Channel>System</Channel>
<Computer>serveurfilm</Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<Results xmlns:auto-ns2="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2005/08/windows/Reliability/Postboot/Events">
<LaunchType>Manual</LaunchType>
<CompletionType>Fail</CompletionType>
<MemorySize>4095</MemorySize>
<TestType>10</TestType>
<TestDuration>1085</TestDuration>
<TestCount>12</TestCount>
<NumPagesTested>1047273</NumPagesTested>
<NumPagesUnTested>1121</NumPagesUnTested>
<NumBadPages>10</NumBadPages>
<T1NumBadPages>0</T1NumBadPages>
<T2NumBadPages>0</T2NumBadPages>
<T3NumBadPages>8</T3NumBadPages>
<T4NumBadPages>0</T4NumBadPages>
<T5NumBadPages>0</T5NumBadPages>
<T6NumBadPages>0</T6NumBadPages>
<T7NumBadPages>0</T7NumBadPages>
<T8NumBadPages>0</T8NumBadPages>
<T9NumBadPages>2</T9NumBadPages>
<T10NumBadPages>0</T10NumBadPages>
<T11NumBadPages>0</T11NumBadPages>
<T12NumBadPages>0</T12NumBadPages>
<T13NumBadPages>0</T13NumBadPages>
<T14NumBadPages>0</T14NumBadPages>
<T15NumBadPages>0</T15NumBadPages>
<T16NumBadPages>0</T16NumBadPages>
</Results>
</UserData>
</Event>

I've also attached a screenshot of my current pc specs .

To come back on the topic,
These crashes (BSOD's) occur mainly when i multi-task (no games) , Frequently when i play "client games" ex: (Path of Exile , Tera Rising , etc.. ) And often when i play browser games while multi-tasking , (Facebook games) . And as always my bsod's indicate memory failures, so since i was not 100% sure, i did the Windows Vista Memory test, and to my surprise that too , read memory failures ..

My question to you , what would be causing this, how to remove those bsod's , and with the specs i've attached , is it worth the trouble to buy new hardware for the pc, or i would be better off buying a new one?

Thanks alot

Steve.V


My System SpecsSystem Spec
.
29 Dec 2013   #2
Voisard

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Bump, Sorry for this, was in a rush, and didn't realize i had to post a SF attachment ,

Now it's attached !

Thanks for , rereading !
My System SpecsSystem Spec
29 Dec 2013   #3
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup program before you upload another zip.
My System SpecsSystem Spec
.

29 Dec 2013   #4
Voisard

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Alright , another BSOD just occured ,

I was browsing while playing Path of Exile , and the crash occured, Memory crash if i read correctly.

I also grabbed the Blue Screen Viewer software , and it seems interesting,.. it managed to give me the driver that "would" be in fault .

But anyhow , i'd still love to have an opinion of someone qualified, to tell me whats going wrong, with my pc.

Thanks !
My System SpecsSystem Spec
30 Dec 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The crash dump itself is not showing much more info about the BSOD, but the stop 0x1A BSOD is caused either by memory malfunction or by some driver passing bad information to the memory.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

If it does not show any error, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
______________________________________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {41284, 5ffd001, 25ff, fffff70001080000}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4ad3 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000041284, A PTE or the working set list is corrupt.
Arg2: 0000000005ffd001
Arg3: 00000000000025ff
Arg4: fffff70001080000

Debugging Details:
------------------


BUGCHECK_STR:  0x1a_41284

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff800030da727 to fffff80003083bc0

STACK_TEXT:  
fffff880`02a96208 fffff800`030da727 : 00000000`0000001a 00000000`00041284 00000000`05ffd001 00000000`000025ff : nt!KeBugCheckEx
fffff880`02a96210 fffff800`0309d1f9 : fffffa80`0629a3f8 ffffffff`ffffffff fffffa80`06dbfb50 ffffffff`ffffffff : nt! ?? ::FNODOBFM::`string'+0x4ad3
fffff880`02a96250 fffff800`030789eb : dff00000`a53a3847 fffff680`0002ffe8 ffffffff`ffffffff 000fffff`ffffffff : nt!MiTerminateWsle+0x29
fffff880`02a96290 fffff800`03070142 : fffffa80`06274900 fffff880`00000000 fffffa80`0629a060 fffffa80`0629a3f8 : nt!MiDecommitPages+0x20b
fffff880`02a96b20 fffff800`03082e53 : ffffffff`ffffffff 00000000`001ce1d0 00000000`001ce1c8 00000000`00004000 : nt!NtFreeVirtualMemory+0x382
fffff880`02a96c20 00000000`76e2149a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`001ce198 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76e2149a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt! ?? ::FNODOBFM::`string'+4ad3
fffff800`030da727 cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+4ad3

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  521ea035

FAILURE_BUCKET_ID:  X64_0x1a_41284_nt!_??_::FNODOBFM::_string_+4ad3

BUCKET_ID:  X64_0x1a_41284_nt!_??_::FNODOBFM::_string_+4ad3

Followup: MachineOwner
---------
My System SpecsSystem Spec
01 Jan 2014   #6
Voisard

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hello Arc,

I've did the memtest86 , not sure how to post the results , but in 1hr of testing i came up with around 10 errors , so i stopped it . Like mentioned ..

I've also came across more Bsod's , so i've attached another zipped folder with mini dumps inside .. (i think the memtest will be in there aswell ?!

(if not let me know how do i get the results , thanks !
My System SpecsSystem Spec
02 Jan 2014   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Voisard View Post
I've did the memtest86 , not sure how to post the results , but in 1hr of testing i came up with around 10 errors , so i stopped it . Like mentioned ..
Now follow the "Part 3: If You Have Errors:" of How to Test and Diagnose RAM Issues with Memtest86+

Errors/red lines means one or more RAM is faulty. But the fault may occur due to a faulty DIMM slot, too, which is a motherboard component. Using memtest86+, you can discriminate between a faulty RAM and a faulty motherboard.

How? Say you have two RAM sticks and two DIMM slots. You obtained errors at the test with all RAM sticks installed. Now, remove all the sticks but one. Test it in all the available slots, one by one. Continue the same procedure for all the available sticks.
How to make the inference that is it a RAM issue or it is a motherboard issue? Suppose you have got the result like that:

testSlot1Slot2
RAM1ErrorError
RAM2GoodGood
It is a RAM, a bad RAM.

But if you have got a result like that:

testSlot1Slot2
RAM1ErrorGood
RAM2ErrorGood
It is a motherboard issue. The particular slot is bad.
My System SpecsSystem Spec
02 Jan 2014   #8
Voisard

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Alright , so i will do the other tests like mentioned ,
But for the minidump files , and all the other BSOD titles such as ,: irql less or not equal , system service exception , kmode exception not handled , and the numerous memory management errors ... Would all those be related to that ram that may be "bad" or that slot..?

In other words , my pc would be in good shape apart from that bad ram/slot ? No other things to update,mention to change/fix ?

EDIT : I've also noticed you didn't check my SF folder which i included into my post (Which has numerous dump files) ... Why's that ?
My System SpecsSystem Spec
02 Jan 2014   #9
Voisard

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

test Slot1 Slot2
RAM1 Error Error
RAM2 Error Error


Are the results i ran into when i worked with memtest again this morning ... Hopefully it isn't as bad as i look at it.

I'm no expert , but to me it looks like the motherboard would be the issue , hence both ram sticks aren't passing the test in both slots . ( And both my Ram Sticks are 1 year old, bought them as a pair, so the sticks do match)

Hopefully we will figure this out !

Thanks again Archie! I believe in you!
My System SpecsSystem Spec
02 Jan 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Voisard View Post
test Slot1 Slot2
RAM1 Error Error
RAM2 Error Error


Are the results i ran into when i worked with memtest again this morning ... Hopefully it isn't as bad as i look at it.

I'm no expert , but to me it looks like the motherboard would be the issue , hence both ram sticks aren't passing the test in both slots . ( And both my Ram Sticks are 1 year old, bought them as a pair, so the sticks do match)

Hopefully we will figure this out !

Thanks again Archie! I believe in you!
That's an odd result. No minimization can be done based on it. It may be that the kit is damaged. Can you manage some spare RAM to test the situation? From the family members or friends? And, is it still within warranty, get replacement RAM from the vendor.

Otherwise, apply those RAMs in another computer and see what happens there.

If still the same situation continues, then we may consider it as a motherboard issue.

About dumps checking, RAM issue may cause anything compel to fail, and BSOD with any name may occur. And when the RAM issue is detected, no need to check more dumps ... but it is needed to determine the origin of the issue.
My System SpecsSystem Spec
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 BSOD While surfing on the net (playing POE,FB Minigames) Or multi-task




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