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Windows 7: Occasional BSODs during everyday use

29 Dec 2013   #1
smiles86

Windows 7 Home Premium 64-bit
 
 
Occasional BSODs during everyday use

Custom built my desktop during June-July 2013. I have been experiencing occasional BSODs during regular use such as web browsing or word processing, though only the latest 4 logs seem to have been saved. I did not observe any pattern to the BSODs or any correlation to a specific activity.

I initially suspected faulty memory sticks to be the culprit after investigating the earliest of the 3 logs available. The memory sticks in use were Crucial Ballistix Sport 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Low Profile Intel Desktop Memory, which came free in a bundle with the case I bought. I have since replaced them with Corsair Vengeance 8 GB ( 2 x 4 GB ) DDR3 1600 MHz (PC3 12800) 240-Pin DDR3 Memory Kit, but a BSOD occured on that very same night after replacing the sticks. However, note that the BSOD dump now refers to a generic hardware fault (0x124) as opposed to specifically mentioning a memory fault. Have I now replaced the initial problem with another? Or is the same inherent issue, whatever it may be, still to blame?

The BSODs do not occur frequently enough to be a major problem, but they remain an annoyance as I lose work when they occur without warning. Any help is appreciated.

*Edit: I have already run sfc /scannow and memory tests. Neither reported any issues. All drivers and BIOS are updated to latest versions as far as I am aware.
*Edit2: Nothing is overclocked.The GPU comes factory overclocked, as noted below.


My System SpecsSystem Spec
.
29 Dec 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi smiles86.

Your latest BSOD reports a hardware issue, and the before latest one reports a display failure.

So, the first suspect goes to overclocking.

Some of your hardware are factory overclocked, or overclocked otherwise? The GPU seems to be.
Code:
Name    NVIDIA GeForce GTX 650 Ti BOOST
As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know about the wattage of the PSU.

Install the NVIDIA DRIVERS 314.22WHQL only.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Make it sure that the Samsung SSD is running with the latest firmware.
Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

Let us know the results.
________________________________________________________________________________________
Code:
BugCheck 124, {0, fffffa800713f028, be000000, 100110a}

Probably caused by : hardware

Followup: MachineOwner
------------------------------------------------------------------------------
BugCheck 50, {ffffffff8c0f3dfa, 1, fffff80003787c25, 5}


Could not read faulting driver name
Probably caused by : ntkrnlmp.exe ( nt!ExpQuerySystemInformation+283 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
29 Dec 2013   #3
smiles86

Windows 7 Home Premium 64-bit
 
 

I am in the process of going through all the above listed tasks. However, I am not sure how to "undo" the GPU overclocking since it came that way by factory setting and I have never overclocked before. Moreover, I am unsure what the "original" clock speed would be. Should I reference a GTX 650 Ti? Or a GTX 650?
My System SpecsSystem Spec
.

29 Dec 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by smiles86 View Post
Should I reference a GTX 650 Ti?
That would be a good attempt

Edit: I requested paulpicks21, our official overclocker to guide you about it.
My System SpecsSystem Spec
29 Dec 2013   #5
smiles86

Windows 7 Home Premium 64-bit
 
 

Thanks for the request. One more thing to note: I ran Prime95 for about 2 minutes (it did 7 tests) and my CPU reached ~90 C, at which point I stopped the test fearing overheating. Is 90 C still safe? Or was that reaching a dangerous level? I am using the stock CPU cooler that Intel provides with the CPU.

*Edit: Under regular use, the CPU sees ~30-40 C. When doing light gaming, it reaches ~50-60 C.
My System SpecsSystem Spec
29 Dec 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

2 hours is a long time, so we may give the temps a benefit of doubt at this stage of troubleshooting. Still, a snapshot would be good, for documentation.
My System SpecsSystem Spec
29 Dec 2013   #7
smiles86

Windows 7 Home Premium 64-bit
 
 

Just in case you misread, I ran the test for only 2 minutes, NOT 2 hours. And it had reached ~90 C already.
My System SpecsSystem Spec
29 Dec 2013   #8
paulpicks21

Windows 7 Professional 64 bit
 
 

Hello smiles86 and welcome to the forums.

If your GPU came with a factory OC then that should not be the issue, it was already designed to run that way. I will give that some more thought in a minute.

But for your CPU to hit 90C in 2 MINS Indicates an issue immediately to me. Is the CPU at stock speed? I know the Haswells run hot, but if that is at stock speed that seems a little toasty to me. I would consider some better cooling for it.
My System SpecsSystem Spec
29 Dec 2013   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

That's dangerous.

Seeing Paul active here .... he will guide you the further steps.
My System SpecsSystem Spec
29 Dec 2013   #10
paulpicks21

Windows 7 Professional 64 bit
 
 

Sorry, I need to read things better, I was rushing.

So you say 50-60C During gaming use, that sounds fine.

Prime is known to push things to the limit and Haswell on stock cooling I suppose 90C is acceptable.
My System SpecsSystem Spec
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