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Windows 7: got bsod

29 Dec 2013   #1
Mysterious

Windows 7 Ultimate x86
 
 
got bsod

Hi guys today i got bsod when i exploring in NOKIA (Portable Media Player) & tried to view some photos in it.
i have bluescreen viewer software,so i saw with that bluescreen is caused by ASMedia XHCI Controller.
Here is txt report i saved with it >>


My System SpecsSystem Spec
.
29 Dec 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

My System SpecsSystem Spec
29 Dec 2013   #3
Mysterious

Windows 7 Ultimate x86
 
 

Quote   Quote: Originally Posted by Arc View Post
Hi arc,when i ran sf diagnostic tool it said sucessfully copied.after the green bar filled up.now it stay on that screen.i ended the process in task manger,why it taking too much time ?

Edit-anyway i ended the process & the folder it created i compressed it >>
My System SpecsSystem Spec
.

29 Dec 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Yes, the BSOD is caused bu Asmedia XHCI/USB3 drivers.
Code:
BugCheck 1000007E, {c0000005, 8fc59b7e, 8b656c00, 8b6567e0}

Probably caused by : asmtxhci.sys ( asmtxhci+1db7e )

Followup: MachineOwner
---------
And the driver is old.
Code:
8fc3c000 8fc8d000   asmtxhci T (no symbols)           
    Loaded symbol image file: asmtxhci.sys
    Image path: \SystemRoot\system32\DRIVERS\asmtxhci.sys
    Image name: asmtxhci.sys
    Timestamp:        Thu Jun 02 07:56:00 2011 (4DE6F4B8)
    CheckSum:         0004E0DC
    ImageSize:        00051000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
But there is no feasible update listed in the OEM downloads.

Try here .... Asmedia ASM1041/ASM1042/107x USB3 Controllers (Drivers) .....
Station-Drivers - Asmedia drivers & firmwares

Also, the nokia staff are contributing in the mess.
Code:
8b65694c  975f7618Unable to load image \SystemRoot\system32\DRIVERS\usbser_lowerflt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for usbser_lowerflt.sys
*** ERROR: Module load completed but symbols could not be loaded for usbser_lowerflt.sys
 usbser_lowerflt+0x618
Code:
8b656658  975d0560Unable to load image \SystemRoot\system32\DRIVERS\pccsmcfd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for pccsmcfd.sys
*** ERROR: Module load completed but symbols could not be loaded for pccsmcfd.sys
 pccsmcfd+0x560
So update any nokia driver/program that is installed in the PC.

Finally, you need to update Intel INF Update Driver (Chipset), too; for the USB connector. Go to https://downloadcenter.intel.com/default.aspx and opt for the Intel® Driver Update Utility to see if it gets any update or not.

Let us know the results.
My System SpecsSystem Spec
29 Dec 2013   #5
Mysterious

Windows 7 Ultimate x86
 
 

Quote   Quote: Originally Posted by Arc View Post
Yes, the BSOD is caused bu Asmedia XHCI/USB3 drivers.
Code:
BugCheck 1000007E, {c0000005, 8fc59b7e, 8b656c00, 8b6567e0}

Probably caused by : asmtxhci.sys ( asmtxhci+1db7e )

Followup: MachineOwner
---------
And the driver is old.
Code:
8fc3c000 8fc8d000   asmtxhci T (no symbols)           
    Loaded symbol image file: asmtxhci.sys
    Image path: \SystemRoot\system32\DRIVERS\asmtxhci.sys
    Image name: asmtxhci.sys
    Timestamp:        Thu Jun 02 07:56:00 2011 (4DE6F4B8)
    CheckSum:         0004E0DC
    ImageSize:        00051000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
But there is no feasible update listed in the OEM downloads.

Try here .... Asmedia ASM1041/ASM1042/107x USB3 Controllers (Drivers) .....
Station-Drivers - Asmedia drivers & firmwares

Also, the nokia staff are contributing in the mess.
Code:
8b65694c  975f7618Unable to load image \SystemRoot\system32\DRIVERS\usbser_lowerflt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for usbser_lowerflt.sys
*** ERROR: Module load completed but symbols could not be loaded for usbser_lowerflt.sys
 usbser_lowerflt+0x618
Code:
8b656658  975d0560Unable to load image \SystemRoot\system32\DRIVERS\pccsmcfd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for pccsmcfd.sys
*** ERROR: Module load completed but symbols could not be loaded for pccsmcfd.sys
 pccsmcfd+0x560
So update any nokia driver/program that is installed in the PC.

Finally, you need to update Intel INF Update Driver (Chipset), too; for the USB connector. Go to https://downloadcenter.intel.com/default.aspx and opt for the Intel® Driver Update Utility to see if it gets any update or not.

Let us know the results.
ok i'll do it.but before tell me why sf diagnostic tool was taking too long & i had to forcedly end it in the task manager ? It had become unresponsive...
My System SpecsSystem Spec
29 Dec 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It failed to collect the information from your msinfo32.nfo, due to some reason
My System SpecsSystem Spec
29 Dec 2013   #7
Mysterious

Windows 7 Ultimate x86
 
 

Quote   Quote: Originally Posted by Arc View Post
It failed to collect the information from your msinfo32.nfo, due to some reason
ok u were too quick..why it not took information from msinfo32.nfo,is there problem in my windows ?
My System SpecsSystem Spec
29 Dec 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Concentrate on the issue now.
My System SpecsSystem Spec
29 Dec 2013   #9
Mysterious

Windows 7 Ultimate x86
 
 

Quote   Quote: Originally Posted by Arc View Post
Concentrate on the issue now.
ok
My System SpecsSystem Spec
Reply

 got bsod




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