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Windows 7: Random BSODs since installing new SSD

30 Dec 2013   #1
Kapau

64 Win7 Pro
 
 
Random BSODs since installing new SSD

Recently I upgraded my motherboard, cpu and after that my SSD.
I first reinstalled Win7 on a freshly formatted drive and had no problems for a week.
Last week I got a 250GB Samsung 840 EVO and promptly wiped the old HDD and reinstalled on the SSD.
I downloaded a fresh set of drivers from Asus to go with my motherboard until all devices were done in device manager.
Ever since the installation I got random BSODs, so I reinstalled again, did a (windows) memtest that passed without problems and flashed the latest firmware on the SSD.
Everything on my systems seems to be going well, except for the random BSODs.
Since the reinstall I got 2: 1 during playing EVE online and one this morning when I got to the computer after I left it to download a bunch of crap overnight.
Before the latest reinstall on the SSD it crashed randomly during listening to music and browsing the web, once while being idle.
Cant see it on WhoCrashed or in the logs, but the BSOD said Memory Management error.
I've googled around for symptoms similar to mine but none offer much help besides "reinstall windows" and "scan for virusses", which is kind of pointless on a fresh install.

SF zipped report:
Attachment 299474


WhoCrashed info:
Quote:
System Information (local)
--------------------------------------------------------------------------------

computer name: xxxx-PC
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: All Series, ASUS, ASUSTeK COMPUTER INC., Z87-C
CPU: GenuineIntel Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 8524603392 total
VM: 2147352576, free: 1923567616




--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Sun 29-12-2013 14:47:22 GMT your computer crashed
crash dump file: C:\Windows\Minidump\122913-8938-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0xA (0xC0000268, 0x2, 0x0, 0xFFFFF80003695A7E)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 29-12-2013 14:47:22 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xA (0xC0000268, 0x2, 0x0, 0xFFFFF80003695A7E)
Error: IRQL_NOT_LESS_OR_EQUAL
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



My System SpecsSystem Spec
.
30 Dec 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Kapau.

You have Samsung Magician installed. So I think you have updated the firmware to the SSD properly.

Do two things at first. Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  5. Select one Intel device item under it, right click, uninstall.
  6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the results. Will decide our next steps after that, seeing those.
_________________________________________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {c0000268, 2, 0, fffff80003695a7e}

Probably caused by : memory_corruption

Followup: memory_corruption
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 00000000c0000268, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80003695a7e, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800038ca100
 00000000c0000268 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!KiSwapContext+6e
fffff800`03695a7e 0fb68f66010000  movzx   ecx,byte ptr [rdi+166h]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

BUGCHECK_STR:  0xA

PROCESS_NAME:  ts3client_win6

TRAP_FRAME:  fffff880095e5670 -- (.trap 0xfffff880095e5670)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=000007fffff68000 rbx=0000000000000000 rcx=00000000c0000102
rdx=00000000000007ff rsi=0000000000000000 rdi=0000000000000000
rip=fffff80003695a7e rsp=fffff880095e5800 rbp=fffffa8006f14b6e
 r8=fffffa800aebb0e8  r9=0000000000000000 r10=fffffffffffffff7
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
nt!KiSwapContext+0x6e:
fffff800`03695a7e 0fb68f66010000  movzx   ecx,byte ptr [rdi+166h] ds:0030:00000000`00000166=??
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80003692169 to fffff80003692bc0

STACK_TEXT:  
fffff880`095e5528 fffff800`03692169 : 00000000`0000000a 00000000`c0000268 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`095e5530 fffff800`03690de0 : 00000000`00000000 fffff8a0`0c647930 00000000`00000000 fffff880`033b4180 : nt!KiBugCheckDispatch+0x69
fffff880`095e5670 fffff800`03695a7e : 00000000`00000000 00000000`00000000 00000000`00000000 fffff800`039892de : nt!KiPageFault+0x260
fffff880`095e5800 fffff800`036885f2 : fffffa80`06f14b50 fffffa80`06f14b50 fffffa80`00000000 fffff800`00000003 : nt!KiSwapContext+0x6e
fffff880`095e5940 fffff800`0369999f : 00000000`0000092c fffffa80`0aebb060 fffffa80`00000009 fffff8a0`04666930 : nt!KiCommitThreadWait+0x1d2
fffff880`095e59d0 fffff800`03988c3e : 00000000`00000000 00000000`00000006 00000000`00000001 fffff880`095e5a00 : nt!KeWaitForSingleObject+0x19f
fffff880`095e5a70 fffff800`03691e53 : fffffa80`06f14b50 00000000`00000009 fffff880`095e5ab8 fffffa80`07395320 : nt!NtWaitForSingleObject+0xde
fffff880`095e5ae0 00000000`77c612fa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`06a6fb28 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77c612fa


STACK_COMMAND:  kb

CHKIMG_EXTENSION: !chkimg -lo 50 -d !nt
    fffff80003695db2 - nt!SwapContext_PatchXSave+2
    [ 01:21 ]
    fffff80003695e96 - nt!SwapContext_PatchXRstor+2 (+0xe4)
    [ 09:29 ]
2 errors : !nt (fffff80003695db2-fffff80003695e96)

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  ONE_BIT_LARGE

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT_LARGE

BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT_LARGE

Followup: memory_corruption
---------
My System SpecsSystem Spec
30 Dec 2013   #3
Kapau

64 Win7 Pro
 
 

Hey thanks for the fast reply!
I'll get rid of the driver and let the memtest run overnight.
I just made the mistake of running the driver verifier.exe, which caused my system to be unable to start and I had to go do a system restore. I'll post the results of the memtest tomorrow.
My System SpecsSystem Spec
.

30 Dec 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

We may need to run driver verifier later, depending on the situation. It needs some cautions before applying it.

Take your time and do the tests
My System SpecsSystem Spec
31 Dec 2013   #5
Kapau

64 Win7 Pro
 
 

Got up to 6 passes overnight, no errors so far. Ill leave it going till I get back from work.

Is it possible the BSODs are caused somehow by the SSD? I've ran this same setup for a week or two with no problems until I reinstalled to the SSD. Is there a way to check for this?
My System SpecsSystem Spec
31 Dec 2013   #6
Kapau

64 Win7 Pro
 
 

15 passes, no errors
My System SpecsSystem Spec
31 Dec 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Very good news. So we may conclude that the RAM is undoubtedly good.

Now use the computer normally. We will start troubleshooting again if any further issue occurs.
My System SpecsSystem Spec
31 Dec 2013   #8
Kapau

64 Win7 Pro
 
 

Had a reboot yesterday while gaming, reboot but no BSOD. When I ran WhoCrashed it said the system hasnt experienced any BSOD's or couldnt find the dump files

Is there a way to run the driver verifier in something like safe mode or from let say a Knoppix boot? Else I'll just post back here when it crashes again.
My System SpecsSystem Spec
31 Dec 2013   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Sometimes games may cause reboots ... if the FPS drops for a certain time.

If everything else runs OK, it is not a big issue to think.
My System SpecsSystem Spec
01 Jan 2014   #10
Kapau

64 Win7 Pro
 
 

Had another random reboot while watching a youtube vid..
My System SpecsSystem Spec
Reply

 Random BSODs since installing new SSD




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