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Windows 7: BSOD at unrelated times

31 Dec 2013   #1
bml5099

Windows 7 Home Premium, 64 bit
 
 
BSOD at unrelated times

Hi there,

My BSOD will happen very randomly and doesn't appear to have any sort of correlation between what I was doing and when the crash happened. I've included the .zip file from the "Grab All" function on the SF Diagonostic Tool as well as my own .zip file that includes the crash reports that Windows generates each time I arrive at the desktop after crashing (just something I've copied over into simple .txt files). My system specifications are also updated on my forum profile. If this is enough information, please have at it! I will include some background information below, however, if you're interested in that as well.

-----
It started giving me a BSOD approximately about two to three months ago. As I stated previously, I don't believe there to be any correlation between what I'm doing and when the crash happens, but I do play the online game EverQuest quite often and have encountered the crash mostly when playing the game and trying to zone between different areas/maps. However, this is most likely just because of how often I play the game; I have crashed just as many times while simply browsing the internet when the game wasn't even opened in the background.

If I was playing my game, it would freeze up during the zoning phase and produce the BSOD. If I was doing something else, such as browsing random internet sites (random forums, GMail, etc.), the system would lag up quite heavily for a very brief two to three seconds (at most), the mouse would lag up very heavily (sometimes skipping from one side of the screen to the other when trying to move it during this lagging phase) and then freeze up entirely. If the BSOD was displayed, it would always read:

Quote:
A clock interrupt was not received on a secondary processor within the allocated time interval.
Originally, it would never, ever collect the dump data and it would still be sitting at the BSOD at the "Collecting data for crash dump . . ." step even after being let go overnight. It never would progress any further and I would just hard boot the computer, arrive back at my desktop and that would be that as if nothing ever happened.

Finally, about three weeks ago I took it to a computer shop because when the BSOD happened, it did not start up afterward as it would normally. I hard booted and instead of loading Windows, it presented me with the Windows Startup Repair Utility and told me that there was an uncorrectable issue and that I should contact my system administrator.

The computer shop told me that there was 48KB of "bad sector" on my hard drive and that it would have to be replaced. They also said this was likely the issue of my crashing. However, ten minutes after getting it home, it froze yet again while just checking random internet gaming forums. The difference this time, however, was that it actually started collected crash dumps at the BSOD and producing error reports upon arriving back at the desktop.

I've checked (endlessly) on every single Google search I can possibly word. Every single result I find basically tells me not to overclock or dual boot, and to try removing any memory/RAM that was not factory installed. None of this applies to my laptop. There was one forum post that recommended to try updated BIOS, but unfortunately that didn't solve the issue either.
-----

That's about all of the detail that I can recall, but if more is needed please just say so and I'll do my best to provide anything I can. I thank everyone in advance for their time, it's greatly appreciated! I really would rather fix this instead of going with an entirely new system; hopefully that's an option!


My System SpecsSystem Spec
.
31 Dec 2013   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome bml mate I don't really know much about those files but you could start by running these

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html

http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/

ADW download from bleepingcomputer delete any rubbish found with themalware scans
My System SpecsSystem Spec
31 Dec 2013   #3
bml5099

Windows 7 Home Premium, 64 bit
 
 

Quote   Quote: Originally Posted by ICit2lol View Post
Hello and welcome bml mate I don't really know much about those files but you could start by running these

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html

http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/

ADW download from bleepingcomputer delete any rubbish found with themalware scans
Thanks for the reply, mate!

I went through the processes described in the first two links and nothing was found to be out of the ordinary with either of them.

As far as the malware/virus/malicious software goes, I've probably ran fifty-some scans with varying programs and software in hopes of finding something that would be causing the issue. I was reinforced with my hunch it wasn't anything malicious when a brand new (clean) hard drive was installed and I declined backing it up with an image of my old one just in case.

After scrolling through a few other threads here, I went and put my CPU through a stress/torture test and let it run for just about 24 hours. All cores came back completely normal in that time frame and no errors or potential hardware failures were detected.

I'm usually pretty good about solving most moderate-level computer issues, but this one just has me completely stumped . If you or anyone else has any other suggestions, please do post away! I'm willing to try everything and anything to be able to avoid having to drop a lot of money on a new system!

Thanks again! Definitely appreciate the response!
My System SpecsSystem Spec
.

31 Dec 2013   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Well there are a couple of other things if yo haven't tied them already


MEMTEST

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.htmlthis one you will need to make a bootable disk set the BIOSto optical (or USB if preferred) boot the machine and let it run for at LEAST 8passes unless the errors come up straight away. Takes fair time to complete andsome leave it running overnight.
&
PSU- Jump Start

for a reference
PowerSupply 101: A Reference Of Specifications - Power Supplies asyou will see there is a +/- 5% variance that can make all the difference so11.4v is way too low and 12.6v way too high.

Plus remember correct volts do not necessarily mean correct current (amps - in turn watts)




Again just for elimination purposes the memtest as you will be aware will take some time and you may have to try the sticks separate on different slots too.

Before that try this before you reseat everything

SLOTCLEANING

Now as for the slots to clean them use astrip of old credit card about 1/2 inch wide nip the corners off one end - preferably round them offhold apiece of thin lint free cloth over the end dab on some form of alcohol - isopropyl alcohol (what we swab the skin with before an injection) is good and GENTLY swipe along the slots.

This can also be done for the GPU slot/s.



My System SpecsSystem Spec
31 Dec 2013   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
Arguments:
Arg1: 0000000000000019, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffff88002fe2180, The PRCB address of the hung processor.
Arg4: 0000000000000003, 0.

Debugging Details:
------------------

BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_8_PROC

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  explorer.exe
Please perform the following test as outlined in this tutorial - closely monitor and report back temperatures and final result:
CPU - Stress Test Using IntelBurnTest
My System SpecsSystem Spec
02 Jan 2014   #6
bml5099

Windows 7 Home Premium, 64 bit
 
 

Thanks for the replies, folks!

I went and ran the MemTest that ICit2lol linked. After fourteen passes, there were no errors to report.

As I mentioned up in the long(er) description of the issue, I did run a CPU Stress Test with Prime95 with the directions outlined at this thread. After running that for almost eight hours, there were no errors to report. Regardless, I'm going to give this IntelBurn a shot just to double check and I'll report back with anything it may (or may not) find.

Is there any possibility that this could be a PSU issue? It just dawned on me the other night that I used to use an older laptop's charging cord that was not the same wattage rating as the manufacturer's charging cord. It never seemed to run any differently and when I checked it, was only off by a very small margin, so I continued to use it on occasions where I was too lazy to run downstairs and grab the original. It didn't even occur to me that it could possibly cause issues with the PSU... could it?

It's just my guess after having a new hard drive put in, an extensive memory test and two different CPU tests come back (presumably, pending the results of this second CPU test) normal. Not too many more things it could be, could it?!

Once again, thanks for the replies and I'll report back!
My System SpecsSystem Spec
02 Jan 2014   #7
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

If you can test the adaptor's volts mate and use a digital meter if you can it is easier to read and will give volts and amps at varying decimals points.

Usually laptop adaptors are around 19v or there abouts but I am not sure of what volts Dells require.
My System SpecsSystem Spec
02 Jan 2014   #8
bml5099

Windows 7 Home Premium, 64 bit
 
 

Seem to be striking out, here!

I attached the results from the Prime95 program and the results from the IntelBurnTest program. You're welcomed to look at them if you would like, but they both appear to be normal.

As far as the PSU goes, it would just be dealing with an actual AC adapter if it were to be the problem, correct? I'm not very hardware savvy, so I'm just trying to reason all of this out in my head.

Any other ideas?!
My System SpecsSystem Spec
02 Jan 2014   #9
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Yes ate that is all I mean is to test the output on that adaptor - if it dropping out then you will get problems.
My System SpecsSystem Spec
03 Jan 2014   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

The only other suggestion I have at the moment is to work through this post:
STOP 0x101: CLOCK_WATCHDOG_TIMEOUT troubleshtg
My System SpecsSystem Spec
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