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Windows 7: BSOD increasingly frequent crashes; varying error messages.

07 Jan 2014   #11
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Quote   Quote: Originally Posted by givolini View Post
I did notice MSE acting strange: sometimes, on startup, it wont activate and Ill have to update manually to have it started.
Perhaps I should reinstall?
Yes. Uninstall, then reinstall - no need for Safe Mode.


My System SpecsSystem Spec
.
08 Jan 2014   #12
givolini

Microsoft Windows 7 Professional 64 bit 7601 Multiprocessor Free Service Pack 1
 
 
two more BSOD

I've uninstalled/reinstalled Microsoft Essentials.
For a day, it was fine.
Now, two more BSOD.
Enclosing files as usual.
Thanks

p.s. it seems there still is something wrong with the antivirus: real time protection is disabled, and it keeps saying it needs virus definition to be updated.
My System SpecsSystem Spec
09 Jan 2014   #13
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000005003, The subtype of the bugcheck.
Arg2: fffff70001080000
Arg3: 0000000000007f63
Arg4: 00010e210000ffc6

Debugging Details:
------------------


BUGCHECK_STR:  0x1a_5003

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  MsMpEng.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER:  from fffff80002eef4ec to fffff80002e86bc0
MsMpEng.exe is a core process of Windows Defender. Please do the following:
1. Click Start
2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.

Report the output from the command window once it finishes.

More detail: SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
.

09 Jan 2014   #14
givolini

Microsoft Windows 7 Professional 64 bit 7601 Multiprocessor Free Service Pack 1
 
 

Here's the report
My System SpecsSystem Spec
09 Jan 2014   #15
givolini

Microsoft Windows 7 Professional 64 bit 7601 Multiprocessor Free Service Pack 1
 
 

Sorry: the command window said something like "Windows resources protection: inpossible to restore some of the damaged files found. Details in the CBS.log file"
My System SpecsSystem Spec
09 Jan 2014   #16
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

I'll ask NoelDP to have a look at this for you.
My System SpecsSystem Spec
10 Jan 2014   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The failing replacement isn't exactly critical
Code:
 Line 72320: 2014-01-09 12:00:05, Info                  CSI    0000030b [SR] Repairing 1 components
 Line 72321: 2014-01-09 12:00:05, Info                  CSI    0000030c [SR] Beginning Verify and Repair transaction
 Line 72324: 2014-01-09 12:00:05, Info                  CSI    0000030e [SR] Cannot repair member file [l:18{9}]"img17.jpg" of Microsoft-Windows-Shell-Wallpaper-Architecture, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 72327: 2014-01-09 12:00:05, Info                  CSI    00000310 [SR] Cannot repair member file [l:18{9}]"img17.jpg" of Microsoft-Windows-Shell-Wallpaper-Architecture, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 72328: 2014-01-09 12:00:05, Info                  CSI    00000311 [SR] This component was referenced by [l:216{108}]"Microsoft-Windows-Branding-Professional-Client-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.BPSC Namespace"
 Line 72333: 2014-01-09 12:00:05, Info                  CSI    00000314 [SR] Could not reproject corrupted file [ml:520{260},l:82{41}]"\??\C:\Windows\Web\Wallpaper\Architecture"\[l:18{9}]"img17.jpg"; source file in store is also corrupted
 Line 72342: 2014-01-09 12:00:05, Info                  CSI    00000316 [SR] Repair complete
... but Windows can get sniffy about these things, so I'll post a fix protocol in a few minutes.
My System SpecsSystem Spec
10 Jan 2014   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

...By the way, Golden - MsMPeng is also part of MSE. perhaps running removal tools for BitDefender and Avast would be a good idea?
My System SpecsSystem Spec
10 Jan 2014   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - gviaa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\gviaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\gviaa
or
DIR E:\gviaa


The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\gviaa <drive>:\windows\winsxs /y /i /s /v /h

(e.g.XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link

Also run a new MGADiag report, and post the result.
My System SpecsSystem Spec
10 Jan 2014   #20
givolini

Microsoft Windows 7 Professional 64 bit 7601 Multiprocessor Free Service Pack 1
 
 

... wow Thank you so much for taking the time.

I'll print these instructions now.

Btw, I've already run the Avast revomal tool in Safe mode. As far as Bitdefender is concerned, that was an incredibly unpleasant experience that belongs to the past. I have reinstalled everything just a few days ago (but not Bit Defender).

p.s.: there seems to be just an image in the zipped folder. Is that right?
p.s. 2: I do not have a SkyDrive folder. Is it ok if I post the CBS.log file here like the first time?
My System SpecsSystem Spec
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 BSOD increasingly frequent crashes; varying error messages.




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