Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD - system_service_exception 0x3b, 0x01e,0x07e - ntoskrnl.exe

01 Jan 2014   #1
Silgrond

Windows 7 Ultimate x64
 
 
BSOD while playing or watching Youtube.

Hey guys!

Since a few days, I've been having these strange BSOD errors. Did a clean Windows reinstall yesterday, the error persists. Thought the errors had to do with my RAMs, so I've tried pulling them out but got crashes with each of them.
I've vacuumed the dust from my computer.
Usually I'm having this issue when I'm playing a game, or using Chrome in hardware accelerated mode (for example playing videos on Youtube), but it's kind of random. Sometimes the screen has colored stripes before it crashes.

system_service_exception 0x3b, 0x01e,0x07e - ntoskrnl.exe

Logs:

According to BlueScreenView it's ntoskrnl.exe. Log: https://dl.dropboxusercontent.com/u/...ash%20log.html

WhoCrashed error:
Code:
System Information (local)
--------------------------------------------------------------------------------

computer name: SILGROND-PC
windows version: Windows 7 , 6.1, build: 7600
windows dir: C:\Windows
Hardware: ASUSTeK Computer INC., M4A785TD-M EVO
CPU: AuthenticAMD AMD Phenom(tm) II X4 955 Processor AMD586, level: 16
4 logical processors, active mask: 15
RAM: 8589070336 total
VM: 2147352576, free: 1990963200




--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Wed 2014.01.01. 17:34:00 GMT your computer crashed
crash dump file: C:\Windows\Minidump\010114-23665-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x71F00) 
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80002AC40D6, 0xFFFFF880092980A0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: MicrosoftR WindowsR Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. 
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 



On Wed 2014.01.01. 17:34:00 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0) 
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80002AC40D6, 0xFFFFF880092980A0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. 
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 



On Wed 2014.01.01. 17:24:31 GMT your computer crashed
crash dump file: C:\Windows\Minidump\010114-24258-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x71F00) 
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF80002A9B91B, 0x0, 0xFFFFFFFFFFFFFFFF)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: MicrosoftR WindowsR Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 



On Wed 2014.01.01. 17:02:56 GMT your computer crashed
crash dump file: C:\Windows\Minidump\010114-24164-01.dmp
This was probably caused by the following module: unknown_module_00000000`00000001.sys (Unloaded_Unknown_Module_00000000`00000001+0x2FAF4B) 
Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF88004175F00, 0xFFFFF880023D56A8, 0xFFFFF880023D4F00)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug check description: This bug check indicates that a system thread generated an exception that the error handler did not catch.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: unknown_module_00000000`00000001.sys . 
Google query: unknown_module_00000000`00000001.sys SYSTEM_THREAD_EXCEPTION_NOT_HANDLED



On Wed 2014.01.01. 15:15:40 GMT your computer crashed
crash dump file: C:\Windows\Minidump\010114-31044-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x71F00) 
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF88004505C80, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: MicrosoftR WindowsR Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 




--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

5 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers: 

unknown_module_00000000`00000001.sys 

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information. 

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
I've uploaded my dump files to my Dropbox with the SF Diagnostic Tool.
https://dl.dropboxusercontent.com/u/...01-01-2014.rar

Thank you very much for your kind help!

Silgrond


My System SpecsSystem Spec
.
02 Jan 2014   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome Silgrond first up since you mentioned memory you need to do this


MEMTEST

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.htmlthis one you will need to make a bootable disk set the BIOS to optical (or USB if preferred) boot the machine and let it run for at LEAST 8 passes unless the errors come up straight away. Takes a fair time to complete and some leave it running overnight.

If you do get errors and have more than one stick then you will need to test each one separately and maybe even in the separate slots.
My System SpecsSystem Spec
Reply

 BSOD - system_service_exception 0x3b, 0x01e,0x07e - ntoskrnl.exe




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Frequent BSOD at random times 0x3b SYSTEM_SERVICE_EXCEPTION win32k.sys
This week i got alot of BSODs at random times, they all have the same error which is 0x3b SYSTEM_SERVICE_EXCEPTION. I ran chkdsk and memtest86+ but they found no errors. My memory runs at 1.65V 1600mhz, is it the problem? Specs: Intel core i5 4670k 8 GB RAM Kingston HyperX KHX1600C9D3K2/8GX...
BSOD Help and Support
[ Help ] ERROR SYSTEM_SERVICE_EXCEPTION 0x3b
Sorry ! i can't speak english. i need help BOSD . i use win 7 64b my problem is sometimes bosd my file bosd : http://www38.zippyshare.com/v/60518203/file.html i have check disk . test ram by memtest 86 ( 7pass ). test cpu. test vga no matter what happens . i use 2 HDD seagate 1Tb and 2Tb...
BSOD Help and Support
BSOD System_Service_Exception 0x3B
Hello Forum I have recently bought a new PC and unfortunately, I am getting lots of BSOD's lately. These BSOD's appear very randomly (or so it seems). Sometimes I was watching a youtube video or playing a computer game. But it seems like it always happens if i am using too much RAM. I also...
BSOD Help and Support
Random BSOD, error 0x07E and 0x01E, hardware or driver issue?
Hello, I have had this computer about a month and had two BSOD. It is a custom build. ASRock Extreme4 Z77, I7 3770k, ocz 60gb SSD, 8gb Gskill 2100. The first BSOD was a memory corruption caused by dropbox desktop app. Uninstalling dropbox seemed to fix that issue. The second BSOD was a system...
BSOD Help and Support
BSOD System_service_exception 0X3B
Hello, I have built the following computer: - CPU Intel i7 980X (secondhand 1 year use). - RAM: 24GB DDR3 1600 (new). - MB: ASUS Sabertooth X58 (secondhand 6 month use) (Bios upgraded yesterday). - GPU: XFX ATI Radeon 5970 (secondhand 1 year use). - HDDs: 2X 120GB SSD Corsair (Raid0) +...
BSOD Help and Support
BSOD System_service_exception 0X3B
My sistem is Windows 7 Ultimate 64 Bit version. I want to connect my Samsung Mobile Phone C3303K Champ. I use MicroUSB Cable. Samsung Kies 2.0 and Samsung USB Driver for Mobile Phone 1.32.000 are installed. When I connect mobile first system find drivers and work properly. Kies 2.0 software...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 20:18.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App