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Windows 7: BSOD playing Counter-Strike: Global Offensive

03 Jan 2014   #11
carwiz

Windows 7 Pro-x64
 
 

Rerun the SF Utility and upload new files. Allow several minutes for the utility to completely gather all the files before zipping.


Also; If you are overclocking the GPU or CPU, STOP. Settings should be default.


My System SpecsSystem Spec
.
03 Jan 2014   #12
ThatOneGuy97

Windows 7 Professional x64
 
 

How can I check to make sure everything is set to the default settings?
My System SpecsSystem Spec
03 Jan 2014   #13
carwiz

Windows 7 Pro-x64
 
 

I'm not familiar with Nvidia's control panel or whether you made any changes through it. Intel HD has buttons to set parameters to default values. Did you build your PC?
My System SpecsSystem Spec
.

03 Jan 2014   #14
ThatOneGuy97

Windows 7 Professional x64
 
 

Yes, it was a custom rebuild
My System SpecsSystem Spec
04 Jan 2014   #15
ThatOneGuy97

Windows 7 Professional x64
 
 

Everything defaulted. Nothing was ever overclocked.

I have attached the latest crash dump and pictures of my core temps w/usage %

The bigger one is idle and the smaller one is running CS:GO.
My System SpecsSystem Spec
04 Jan 2014   #16
carwiz

Windows 7 Pro-x64
 
 

Sorry I couldn't get back sooner. My internet connection keeps dropping.

Still the same hardware error and you're still getting thermal trip events; just not at the same time. I hate to be the one to break the news but it looks like the processor may be faulty. You might try running HWiNFO64 as a temperature monitor to verify your temps. I find it to be pretty accurate on Intel processors. BUT... Don't run more than ONE monitor at a time! Other than that, the same cache error is occurring and the crash wasn't at the same time as the thermal event. If the thermal events were a regular occurrence, it may have damaged the processor.

Code:
 
Event[11773]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2014-01-04T12:37:12.616
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Nicks-PC
  Description: 
ACPI thermal zone ACPI\ThermalZone\TZ00 has been enumerated.             
_PSV = 0K             
_TC1 = 0             
_TC2 = 0             
_TSP = 0ms             
_AC0 = 353K             
_AC1 = 328K             
_AC2 = 273K             
_AC3 = 273K             
_AC4 = 273K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 378K             
_HOT = 0K             
_PSL - see event data.
Event[11774]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2014-01-04T12:37:12.616
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Nicks-PC
  Description: 
ACPI thermal zone ACPI\ThermalZone\TZ01 has been enumerated.             
_PSV = 381K             
_TC1 = 1             
_TC2 = 5             
_TSP = 1000ms             
_AC0 = 0K             
_AC1 = 0K             
_AC2 = 0K             
_AC3 = 0K             
_AC4 = 0K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 378K             
_HOT = 0K             
_PSL - see event data.
Code:
 
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800da1e028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------

BUGCHECK_STR:  0x124_GenuineIntel
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
CURRENT_IRQL:  f
STACK_TEXT:  
fffff880`0336da58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx

STACK_COMMAND:  kb
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: hardware
IMAGE_NAME:  hardware
DEBUG_FLR_IMAGE_TIMESTAMP:  0
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Followup: MachineOwner
---------
2: kd> !errrec fffffa800da1e028
===============================================================================
Common Platform Error Record @ fffffa800da1e028
-------------------------------------------------------------------------------
Record Id     : 01cf0977aed43a02
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 1/4/2014 18:40:18
Flags         : 0x00000000
===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa800da1e0a8
Section       @ fffffa800da1e180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal
Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Generic
Flags         : 0x00
Level         : 0
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000004
===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa800da1e0f0
Section       @ fffffa800da1e240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal
Local APIC Id : 0x0000000000000004
CPU Id        : c3 06 03 00 00 08 10 04 - bf fb da 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
Proc. Info 0  @ fffffa800da1e240
===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa800da1e138
Section       @ fffffa800da1e2c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal
Error         : DCACHEL0_WR_ERR (Proc 2 Bank 1)
  Status      : 0xbf80000000000124
  Address     : 0x000000041e19fa40
  Misc.       : 0x0000000000000086
My System SpecsSystem Spec
05 Jan 2014   #17
ThatOneGuy97

Windows 7 Professional x64
 
 

Shit... ok ... I just got another blue screen. can you tell me what it was this time. Lol sorry its just very frustrating since this is a brand new build. (BTW i was only idling)
My System SpecsSystem Spec
05 Jan 2014   #18
carwiz

Windows 7 Pro-x64
 
 

Same error. I would consider seeking a RMA from the vendor for the processor. You can copy all the data from the "Code" lines to show the CPU is failing.

Code:
 
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800e1cd028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
 
BUGCHECK_STR:  0x124_GenuineIntel
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
CURRENT_IRQL:  f
STACK_TEXT:  
fffff880`0336da58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
 
STACK_COMMAND:  kb
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: hardware
IMAGE_NAME:  hardware
DEBUG_FLR_IMAGE_TIMESTAMP:  0
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Followup: MachineOwner
---------
2: kd> !errrec fffffa800e1cd028
===============================================================================
Common Platform Error Record @ fffffa800e1cd028
-------------------------------------------------------------------------------
Record Id     : 01cf097c771e2263
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 1/5/2014 6:00:22
Flags         : 0x00000000
===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa800e1cd0a8
Section       @ fffffa800e1cd180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal
Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Generic
Flags         : 0x00
Level         : 0
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000004
===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa800e1cd0f0
Section       @ fffffa800e1cd240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal
Local APIC Id : 0x0000000000000004
CPU Id        : c3 06 03 00 00 08 10 04 - bf fb da 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
Proc. Info 0  @ fffffa800e1cd240
===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa800e1cd138
Section       @ fffffa800e1cd2c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal
Error         : DCACHEL0_WR_ERR (Proc 2 Bank 1)
  Status      : 0xbf80000000000124
  Address     : 0x000000041c09ac80
  Misc.       : 0x0000000000000086
My System SpecsSystem Spec
05 Jan 2014   #19
ThatOneGuy97

Windows 7 Professional x64
 
 

Ok. Thank you for all your help! I'll post a resolution once i have one.
My System SpecsSystem Spec
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 BSOD playing Counter-Strike: Global Offensive




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