Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD while browsing and general use

01 Jan 2014   #1
Restivethought

Windows 7 Ultimate 64bit
 
 
BSOD while browsing and general use

Been getting a lot of BSODs all while general use (browsing the internet, using word processing, watching videos) usually I can get back into windows right away, but sometimes I face multiple BSODs when trying to boot back up.
Usually the error given is Memory Management with code 0x0000001A but some times I get a IRQL Less than equal, I ran memtest86 for 9 passes with no errors as well as check dsk a few times also with no errors. This laptop has been sent in to MSI, (Its a MSI GE70 with a 660M GFX card) but being who they are, even with all the info I gave them about the BSODs all they did was reformat, reinstall windows and updated the bios. SF Diagnostic zip is attached. Thanks in advance, would like to know if it is indeed a hardware issue.


Processor Intel Core i7-3610QM (up to 3.30GHz, 6MB cache, quad-core, 45W)
Memory 8GB DDR3
Integrated Graphics Intel HD 4000
Discrete Graphics NVIDIA GeForce GTX 660M
Display 17.3in - 1,920x1,080
Battery Lithium Ion, 49 Whr
Weight 3,057g
Wireless Intel Centrino Wireless-N 135 (802.11bgn)
Storage Western Digital 750GB HDD (WD7500BPKT-22PK4T0)
Operating System Microsoft Windows 7 Home Premium, 64-bit


My System SpecsSystem Spec
.
02 Jan 2014   #2
YoYo155

Windows 10
 
 

Hi Restivethought, I have a few questions if I may.

Since you received the laptop back from MSI, how long did you wait until you reinstalled
your usual software?
I'm asking because many of the BSOD's appear to have been caused by Sftfslh.sys.
The second reoccurring drivers are network related and lastly filters usually used by security
oriented software i.e. Anti-Virus and Firewalls.

I recommend starting from scratch with a Clean Reinstall - Factory OEM Windows 7 and working our way up
from there while taking manageable steps in installing 3rd party software thus determining
the cause of the BSOD's will be much much simpler, what is your take on it?
My System SpecsSystem Spec
02 Jan 2014   #3
Restivethought

Windows 7 Ultimate 64bit
 
 

I installed Google Chrome right away and outside of the software that comes standard, I really didn't install many new items for a week or two after I got it back. I actually marveled at the condition I received the laptop back, as there were actually screws missing. After complaining they wanted me to spend another 50+ dollars to ship it back out to them which in turn they would of probably just reformatted it again and I did not have the patience for it. Are the network driver related BSODs the wifi drivers or the LAN Drivers, maybe I could update/clear and re-obtain them. A full OEM reformat would hopefully be my last choice as I don't have a valid Windows 7 license on hand. Anti Spyware wise, I use AVG but have Security Essentials installed but not active. I installed Security Essentials today after the most recent BSODs I posted.

I'm overall hoping it actually is a HDD or Memory hardware issue as I could easily replace those, but would like to know for sure before I spend the cash.

As always thank you for your help.
My System SpecsSystem Spec
.

03 Jan 2014   #4
YoYo155

Windows 10
 
 

Quote   Quote: Originally Posted by Restivethought View Post
A full OEM reformat would hopefully be my last choice as I don't have a valid Windows 7 license on hand.
You should have an OEM sticker at the bottom of the PC, did the PC come with Windows 7?
Can you elaborate please?
My System SpecsSystem Spec
Reply

 BSOD while browsing and general use




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSoD When gaming or just general usage (web browsing, etc)
I have been getting blue screens either when gaming, or just web usage, video playback in MPC-HC (software rendering), pretty much any usage. A week or so ago I did do a memtest 86+ test overnight several passes and no errors. Just 20 minutes ago I had another crash this time playing War Thunder,...
BSOD Help and Support
BSOD during general browsing usage
A few weeks ago I encountered a BSOD while doing a backup of an iPhone via iTunes + USB. Since then I've been getting the BSOD a few times a day. I had kernel memory dump on by default and have changed it to minidump for collection. However, there seems to be quite a few files in the minidump...
BSOD Help and Support
BSOD while general usage (mostly browsing files and Internet)
One of my computers keeps crashing while doing tasks like browsing files on the HDD or surfing the web. I'm attaching a copy of the minidump file. I've looked at the result from the Windows Debugging Tool, but I'm not sure how to read it as it's my first time. I did note the names "fltmgr.sys" and...
BSOD Help and Support
BSOD General browsing and downloading a 58mb file
Hi Folks, I have been getting random BSODs for a while now. Probably one every week or fortnight. It always points to a driver called ntoskrnl.exe It is a relatavly new computer and I am now at a loose end. I have attached the minidump file. I hope to hear from you soon and If I get it...
BSOD Help and Support
BSOD under general web browsing, music listening. Apprx 90% stable
Hi Folks. Custom build computer that gets a blue screen under what I would call just general every day usage. This means just web browsing, or listening to music, or MS Word. When the crashes happen, everything will lock up, the screen will go segmented into a millions little pieces, and if I am...
BSOD Help and Support
Some general BSOD.
Log Name: System Source: Disk Date: 1/23/2011 9:48:19 PM Event ID: 11 Task Category: None Level: Error Keywords: Classic User: N/A Computer: MHz-PC Description:
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 00:05.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App