Random BSOD - ntoskrnl.exe?


  1. Posts : 7
    Windows 7 Home Premium 64bit
       #1

    Random BSOD - ntoskrnl.exe?


    Hi,

    I have been having random BSOD's over the bast few hours. I have just re installed windows to this laptop.
    I have followed the instructions to post my files, you'll find them attached.

    Thanks in advance,
    Dan.
      My Computer


  2. Posts : 3,056
    Windows 10
       #2

    Hi wraggzeh, the first step would be to get a legitimate copy of Windows preferably Vista
    as that PC doesn't officially have drivers newer then 2009 (except for one which is dated 2010)
    and the fact that it come preinstalled with it, that shouldn't be a problem if you hopefully didn't
    wipe your restore partition. Also make it x86 (32bit) as oppose to the x64bit you have installed at the moment
    seeing you only have 1GB of RAM.

    As for a bit of hope, the Bugchecks are all the same.

    Code:
    BugCheck 3B, {c000001d, fffff88000000000, fffff880153a8150, 0}
    
    Probably caused by : ntkrnlmp.exe ( nt!IoCancelIrp+60 )
    Code:
    EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.
    Code:
    lmvm RTSTOR64
    Browse full module list
    start             end                 module name
    fffff880`019cd000 fffff880`019e2000   RTSTOR64 T (no symbols)           
        Loaded symbol image file: RTSTOR64.SYS
        Image path: \SystemRoot\system32\drivers\RTSTOR64.SYS
        Image name: RTSTOR64.SYS
        Browse all global symbols  functions  data
        Timestamp:        Mon Feb 23 10:18:57 2009
      My Computer


  3. Posts : 7
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    YoYo155 said:
    Hi wraggzeh, the first step would be to get a legitimate copy of Windows preferably Vista
    as that PC doesn't officially have drivers newer then 2009 (except for one which is dated 2010)
    and the fact that it come preinstalled with it, that shouldn't be a problem if you hopefully didn't
    wipe your restore partition. Also make it x86 (32bit) as oppose to the x64bit you have installed at the moment
    seeing you only have 1GB of RAM.

    As for a bit of hope, the Bugchecks are all the same.

    Code:
    BugCheck 3B, {c000001d, fffff88000000000, fffff880153a8150, 0}
    
    Probably caused by : ntkrnlmp.exe ( nt!IoCancelIrp+60 )
    Code:
    EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.
    Code:
    lmvm RTSTOR64
    Browse full module list
    start             end                 module name
    fffff880`019cd000 fffff880`019e2000   RTSTOR64 T (no symbols)           
        Loaded symbol image file: RTSTOR64.SYS
        Image path: \SystemRoot\system32\drivers\RTSTOR64.SYS
        Image name: RTSTOR64.SYS
        Browse all global symbols  functions  data
        Timestamp:        Mon Feb 23 10:18:57 2009
    Hi,

    Thanks for the help, i have just reinstalled Windows to start fresh with it. When I bought the machine new it came with 64 Bit. Also, I have ordered 4GB RAM for the Machine which should have been here today but wasn't so I'm guessing it will be here tomorrow - would that help?. But yeah, should I downgrade Windows Vista? Because when I originally bought the laptop It came with Windows 7 pre installed.
      My Computer


  4. Posts : 3,056
    Windows 10
       #4

    wraggzeh said:
    Hi,

    Thanks for the help, i have just reinstalled Windows to start fresh with it. When I bought the machine new it came with 64 Bit. Also, I have ordered 4GB RAM for the Machine which should have been here today but wasn't so I'm guessing it will be here tomorrow - would that help?. But yeah, should I downgrade Windows Vista? Because when I originally bought the laptop It came with Windows 7 pre installed.
    Did you reinstall a 32bit or 64bit version?

    What OS is listed on the COA sticker on the bottom side of your laptop?
      My Computer


  5. Posts : 7
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    YoYo155 said:
    wraggzeh said:
    Hi,

    Thanks for the help, i have just reinstalled Windows to start fresh with it. When I bought the machine new it came with 64 Bit. Also, I have ordered 4GB RAM for the Machine which should have been here today but wasn't so I'm guessing it will be here tomorrow - would that help?. But yeah, should I downgrade Windows Vista? Because when I originally bought the laptop It came with Windows 7 pre installed.
    Did you reinstall a 32bit or 64bit version?

    What OS is listed on the COA sticker on the bottom side of your laptop?

    I Reinstalled the 64 Bit verson. In the bottom it says Windows 7 Ultimate x64.
      My Computer


  6. Posts : 3,056
    Windows 10
       #6

    wraggzeh said:
    I Reinstalled the 64 Bit verson. In the bottom it says Windows 7 Ultimate x64.
    Please follow this tutorial and post back the results.

      My Computer


  7. Posts : 7
    Windows 7 Home Premium 64bit
    Thread Starter
       #7

    YoYo155 said:
    wraggzeh said:
    I Reinstalled the 64 Bit verson. In the bottom it says Windows 7 Ultimate x64.
    Please follow this tutorial and post back the results.

    Done That. Now what?

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-*****-*****-*****
    Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
    Windows Product ID: 00426-OEM-8992662-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {93761B89-6C93-4665-B295-361F0D53ED63}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{93761B89-6C93-4665-B295-361F0D53ED63}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2728095511-928090840-519290749</SID><SYSTEM><Manufacturer>eMachines </Manufacturer><Model>eMachines E525  </Model></SYSTEM><BIOS><Manufacturer>eMachines </Manufacturer><Version>V3.10</Version><SMBIOSVersion major="2" minor="4"/><Date>20101104000000.000000+000</Date></BIOS><HWID>4A3F3807018400E8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600006-02-2057-7601.0000-0302014
    Installation ID: 011452837434844561879853882822298503549344077952027191
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: *****
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 30/01/2014 22:05:09
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEAnJ/QUBJpxAN6f5ShDAeuNn5dcGMW80bK
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			ACRSYS		ACRPRDCT
      FACP			ACRSYS		ACRPRDCT
      HPET			ACRSYS		ACRPRDCT
      BOOT			ACRSYS		ACRPRDCT
      MCFG			ACRSYS		ACRPRDCT
      ASF!			ACRSYS		ACRPRDCT
      SLIC			ACRSYS		ACRPRDCT
      SSDT			PmRef		CpuPm
    Last edited by wraggzeh; 30 Jan 2014 at 17:37.
      My Computer


 

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