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Windows 7: BSOD Cause by nvlddmkm.sys

04 Jan 2014   #1
tarzq

Win 64 bit
 
 
BSOD Cause by nvlddmkm.sys

Hello guys, i'm new to this forum n i'm very sorry about my poor english and i've problem that always happen while i'm play game like Call of Duty MW2, Skyrim V or even light game.
Here is my problem, it's happen while i'm play game for quiet while.then damn BSOD appear and inform if the blue screen cause by nvlddmkm.sys
it's always happen even if i'm installing new nvidia driver for my notebook, i've also try any suggestion on this forum but none working for me. anybody can help me solve this issue? for detail to my rig, you can see the upload file and the detail of my crash dump


My System SpecsSystem Spec
.
04 Jan 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff8800fb8444a, fffff880037a1748, fffff880037a0fa0}

Probably caused by : nvlddmkm.sys ( nvlddmkm+50244a )

Followup: MachineOwner
Code:
fffff880`037a0c90  fffff880`04001f00Unable to load image \SystemRoot\system32\DRIVERS\dtsoftbus01.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dtsoftbus01.sys
*** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
 dtsoftbus01+0x1f00
Uninstall Daemon tools....it is known to cause BSOD.

Also uninstall Norton using this link and replace it with MSE.
My System SpecsSystem Spec
04 Jan 2014   #3
tarzq

Win 64 bit
 
 

Thanks Golden, i'll try your suggest ASAP. while the problem solve, i will inform you later.Thaks very much.
My System SpecsSystem Spec
.

05 Jan 2014   #4
tarzq

Win 64 bit
 
 

sorry mate looks like your recommendation doesn't work for my system, i've try any suggestion that you post to my thread but the BSOD always happen, i'm got frustrated to this problem.here i'm provide the next crash after i try your recommendation. hope you can fix this problem
"The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff8800f9b744a, 0xfffff880035a1748, 0xfffff880035a0fa0)."
and the problem always cause by nvlddmkm.sys
below is my 2nd upload file problem and my update rig.
hope you could help me to solve these issue
Ok this is my additional info
"Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF8800F9B744A
BCP3: FFFFF880035A1748
BCP4: FFFFF880035A0FA0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1"
My System SpecsSystem Spec
06 Jan 2014   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
fffff880`035a0c78  fffff800`0318c376 nt!RtlpWalkFrameChain+0x2e6
fffff880`035a0c80  fffff800`0336c001 nt!CmpQueryKeyDataFromNode+0x271
fffff880`035a0c88  fffff800`0336f000 nt!AlpcpCommunicationInfoDestroyProcedure+0x80
fffff880`035a0c90  fffff800`033e7000 nt!IopXxxControlFile+0x260
fffff880`035a0c98  fffff880`0f432000 dxgmms1!VIDMM_SEGMENT::ReAllocateOldResource+0xc
fffff880`035a0ca0  fffff800`033dd001 nt!NtQueryInformationProcess+0x200
fffff880`035a0ca8  fffff880`0f423000 dxgmms1!VIDMM_GLOBAL::SpecialLockTransfer+0x14
fffff880`035a0cb0  fffff800`033c3000 nt!NtAllocateVirtualMemory+0x10c0
fffff880`035a0cb8  fffff800`033c2000 nt!NtAllocateVirtualMemory+0xc0
fffff880`035a0cc0  fffff880`0f421000 dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+0x1fc
fffff880`035a0cc8  fffff880`0f41e000 dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0x448
fffff880`035a0cd0  fffff800`033ee000 nt!SepFilterToken+0x1d0
fffff880`035a0cd8  fffff800`033c1000 nt!ObpWaitForMultipleObjects+0x32a
fffff880`035a0ce0  fffff880`1013f000 dxgkrnl!DXGCONTEXT::Initialize+0x788
fffff880`035a0ce8  fffff880`10165000 dxgkrnl!DXGPROCESS::ReleaseVidPnSourceOwners+0xc8
fffff880`035a0cf0  fffff880`0f43b000 dxgmms1!VidSchiAdjustWorkerThreadPriority+0x140
fffff880`035a0cf8  fffff880`0f426000 dxgmms1!VIDMM_GLOBAL::GPUReadWritePhysical+0xbc
fffff880`035a0d00  fffff880`0f43a000 dxgmms1!VidSchiSendToExecutionQueueWithWait+0x198
WinDBG still sees video-related patterns. Please boot your PC to Safe Mode and use it for a few hours (say 3 hours). Please report whether it BSOD's or not.
My System SpecsSystem Spec
06 Jan 2014   #6
tarzq

Win 64 bit
 
 

Sorry mate, i'm not really understand what purpose of code that you submit above becaue i'm not expert using WinDBG.so what should i do when i'm enter safe mode, do i should wait for few time as you suggest without doing any activity like playing game?.ok i'm forgot to inform you that my battery on my laptop are needed to be replacing but i'm haven't replacing it.should i'm replace it's?
once again.which debug symbol should be install to my x64 system.should i'm install all debug symbol include debug symbol for x86 system environment?Thanks
My System SpecsSystem Spec
08 Jan 2014   #7
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

The code is just to show that there are video issues. I take it you used the compyer for a few hours in Safe Mode with no BSOD?
My System SpecsSystem Spec
08 Jan 2014   #8
tarzq

Win 64 bit
 
 

so what will i'm doing during safe mode.do i just wait for few hours without doing any activity.
My System SpecsSystem Spec
09 Jan 2014   #9
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Just work as normal....surf the net etc
My System SpecsSystem Spec
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 BSOD Cause by nvlddmkm.sys




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