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Windows 7: Getting frequent BSODs..tried everything

05 Jan 2014   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - q95aa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\q95aa
hit the enter key - if you get a 'Not Found' error try
DIR D:\q95aa
or
DIR E:\q95aa


The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\q95aa <drive>:\windows\winsxs /y /i /s /v /h

(e.g.XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply.




My System SpecsSystem Spec
.
07 Jan 2014   #12
qaz95

windows 7 home premium 64 bit
 
 

hi sorry for the late reply

i did what noeldp told me to do and have attached the new CBS log
My System SpecsSystem Spec
07 Jan 2014   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The fix doesn't seem to have done anything - this is usually because the source files weren't put in the right place.

Please open an Elevated Command prompt and run the following command

DIR C:\q95aa
DIR C:\Windows\winsxs\q*.*

post the results.


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
.

07 Jan 2014   #14
qaz95

windows 7 home premium 64 bit
 
 

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>DIR C:\q95aa
Volume in drive C is WINDOWS
Volume Serial Number is B64C-5FA9

Directory of C:\q95aa

07/01/2014 10:39 AM <DIR> .
07/01/2014 10:39 AM <DIR> ..
05/01/2014 08:39 PM <DIR> amd64_microsoft-windows-cryptplugininstal
ler_1122334455667788_6.1.7600.16385_none_38472e7cf4db637f
05/01/2014 08:42 PM <DIR> amd64_microsoft-windows-kernelstreamingsu
pport_31bf3856ad364e35_6.1.7600.16385_none_bde9acc8f46cb6db
05/01/2014 08:42 PM <DIR> amd64_microsoft-windows-p..oler-filterpip
eline_31bf3856ad364e35_6.1.7600.16385_none_87a28b30f517e40e
05/01/2014 08:40 PM <DIR> amd64_netfx-mscorier_dll_non_mui_31bf3856
ad364e35_6.1.7600.16385_none_d886fd38f4c04859
05/01/2014 08:41 PM <DIR> x86_microsoft-windows-trapi_31bf3856ad364
e35_6.1.7600.16385_none_5a60f91bf5348ee5
05/01/2014 08:44 PM <DIR> x86_napcrypt_31bf3856ad364e35_6.1.7600.16
385_none_3babd854f5871d91
0 File(s) 0 bytes
8 Dir(s) 134,323,462,144 bytes free

C:\Windows\system32>DIR C:\Windows\winsxs\q*.*
Volume in drive C is WINDOWS
Volume Serial Number is B64C-5FA9

Directory of C:\Windows\winsxs

File Not Found

C:\Windows\system32>


hello sorry again for the late response.

im sorry i think i made a mistake since it says file not found. sorry for being such a noob
My System SpecsSystem Spec
07 Jan 2014   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Nope - that's the result I would expect.
It means that either yiu messed up the Repair Environment commands or the registry is damaged. Back in a bit..
.
My System SpecsSystem Spec
08 Jan 2014   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

All I can really suggest is that you repeat the instructions again. paying particular attention to the spacing, and to any error messages you get.

reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.
Pick the option to use a Command Prompt
At the prompt type
DIR C:\q95aa
hit the enter key - if you get a 'Not Found' error try
DIR D:\q95aa
or
DIR E:\q95aa


The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\q95aa <drive>:\windows\winsxs /y /I /s /v /h

(e.g.XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply.
My System SpecsSystem Spec
09 Jan 2014   #17
qaz95

windows 7 home premium 64 bit
 
 

hello

Im sorry noel, but the same thing happens again..

When i run the xcopy command, it shows some things happening(i guess copying) and says some files have been copied

But when i check for the q*.* file in winsxs, it says file not found, as before.

Can i manually search for the files and replace them?

PS how can i know if the registry is damaged?
My System SpecsSystem Spec
12 Jan 2014   #18
qaz95

windows 7 home premium 64 bit
 
 

Could somebody please help.

Im sorry but the prescribed solution doesnt seem to be working

Thanks
My System SpecsSystem Spec
12 Jan 2014   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry - it's been a busy week!

The SFC scan shows that none of the files were replaced...
Code:
2014-01-09 12:10:25, Info                  CSI    00000313 [SR] Repairing 6 components
2014-01-09 12:10:25, Info                  CSI    00000314 [SR] Beginning Verify and Repair transaction
2014-01-09 12:10:25, Info                  CSI    00000315 [SR] Cannot repair member file [l:38{19}]"cmicryptinstall.dll" of Microsoft-Windows-CryptPluginInstaller, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:1122334455667788}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-01-09 12:10:25, Info                  CSI    00000316 [SR] Cannot repair member file [l:22{11}]"mskssrv.sys" of Microsoft-Windows-KernelStreamingSupport, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-01-09 12:10:25, Info                  CSI    00000317 [SR] Cannot repair member file [l:52{26}]"printfilterpipelinesvc.exe" of Microsoft-Windows-Printing-Spooler-FilterPipeline, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-01-09 12:10:25, Info                  CSI    00000318 [SR] Cannot repair member file [l:52{26}]"PrintFilterPipelineSvc.mof" of Microsoft-Windows-Printing-Spooler-FilterPipeline, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-01-09 12:10:25, Info                  CSI    00000319 [SR] Cannot repair member file [l:24{12}]"mscorier.dll" of NetFx-MSCORIER_DLL_NON_MUI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-01-09 12:10:25, Info                  CSI    0000031a [SR] Cannot repair member file [l:18{9}]"TRAPI.dll" of Microsoft-Windows-trapi, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-01-09 12:10:25, Info                  CSI    0000031b [SR] Cannot repair member file [l:24{12}]"NAPCRYPT.DLL" of napcrypt, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
The q*.* folder/file should not be present in the winsxs folder - it should only be present in the root C:\folder.

What is the exact command you're running in the repair environment?

Please run the following commands in an Elevated Command Prompt, and post the results.

Code:
 
ICACLS C:\Windows\winsxs
ICACLS C:\Windows\winsxs\amd64_microsoft-windows-cryptplugininstaller_1122334455667788_6.1.7600.16385_none_38472e7cf4db637f /T
ICACLS C:\Windows\winsxs\amd64_microsoft-windows-kernelstreamingsupport_31bf3856ad364e35_6.1.7600.16385_none_bde9acc8f46cb6db /T
ATTRIB C:\Windows\winsxs
ATTRIB C:\Windows\winsxs\amd64_microsoft-windows-cryptplugininstaller_1122334455667788_6.1.7600.16385_none_38472e7cf4db637f /S
ATTRIB C:\Windows\winsxs\amd64_microsoft-windows-kernelstreamingsupport_31bf3856ad364e35_6.1.7600.16385_none_bde9acc8f46cb6db /S
 
 .

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
13 Jan 2014   #20
qaz95

windows 7 home premium 64 bit
 
 

sorry for the late reply

ive been trying to install a newer amd driver (13.9 which amd autodetect recommended), but it hasnt helped


C:\Windows\system32>ICACLS C:\Windows\winsxs
C:\Windows\winsxs NT SERVICE\TrustedInstallerOI)(CI)(F)
BUILTIN\AdministratorsOI)(CI)(RX)
NT AUTHORITY\SYSTEMOI)(CI)(RX)
BUILTIN\UsersOI)(CI)(RX)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>ICACLS C:\Windows\winsxs\amd64_microsoft-windows-cryptplugin
installer_1122334455667788_6.1.7600.16385_none_38472e7cf4db637f /T
C:\Windows\winsxs\amd64_microsoft-windows-cryptplugininstaller_1122334455667788_
6.1.7600.16385_none_38472e7cf4db637f NT SERVICE\TrustedInstallerOI)(CI)(F)

BUILTIN\AdministratorsOI)(CI)(RX)

NT AUTHORITY\SYSTEMOI)(CI)(RX)

BUILTIN\UsersOI)(CI)(RX)

C:\Windows\winsxs\amd64_microsoft-windows-cryptplugininstaller_1122334455667788_
6.1.7600.16385_none_38472e7cf4db637f\cmicryptinstall.dll NT SERVICE\TrustedInsta
llerF)

BUILTIN\Administrators:
(RX)

NT AUTHORITY\SYSTEMRX
)

BUILTIN\UsersRX)

Successfully processed 2 files; Failed processing 0 files

C:\Windows\system32>ICACLS C:\Windows\winsxsamd64_microsoft-windows-kernelstream
ingsupport_31bf3856ad364e35_6.1.7600.16385_none_bde9acc8f46cb6db /T
C:\Windows\System32\LogFiles\WMI\RtBackup\*: Access is denied.
Successfully processed 0 files; Failed processing 1 files

C:\Windows\system32>ATTRIB C:\Windows\winsxs
A C:\Windows\winsxs

C:\Windows\system32>ATTRIB C:\Windows\winsxs\amd64_microsoft-windows-cryptplugin
installer_1122334455667788_6.1.7600.16385_none_38472e7cf4db637f /S
File not found - C:\Windows\winsxs\amd64_microsoft-windows-cryptplugininstaller_
1122334455667788_6.1.7600.16385_none_38472e7cf4db637f

C:\Windows\system32>ATTRIB C:\Windows\winsxsamd64_microsoft-windows-kernelstream
ingsupport_31bf3856ad364e35_6.1.7600.16385_none_bde9acc8f46cb6db /S
File not found - C:\Windows\winsxsamd64_microsoft-windows-kernelstreamingsupport
_31bf3856ad364e35_6.1.7600.16385_none_bde9acc8f46cb6db

C:\Windows\system32>
C:\Windows\system32> .


this is what i got

hope i havent made anything worse

im sorry i dont know how the smileys came,they are supposed to be : and ( 's
My System SpecsSystem Spec
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 Getting frequent BSODs..tried everything




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