Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Frequent BSOD While Gaming - 0x0000003b

05 Jan 2014   #1
GrapeJam

Windows 7 Home Premium 64bit
 
 
Frequent BSOD While Gaming - 0x0000003b

Hi,

Over the last few months i've been experiencing multiple different BSODs as a result of gaming and on occasion streaming online. Many of them seem to be linked to ntoskrnl.exe

I'm running on an HP Pavilion dv6 Notebook PC that is just over 1 year old. About a month after purchasing the machine I installed my first game on it, that is when I first noticed the BSODs. However they would only seem to occur whilst gaming at first. After experimenting with drivers etc the BSODs became more and more frequent. So I decided to re-install windows and try again. I have re-installed windows twice now and each time it is the same result, my computer is completely fine unless I try to play a game.

It has lasted multiple days without a BSOD from just performing simple tasks like browsing the web, doing work etc. Yet the minute I open a game it will BSOD within the first 10-20 minutes.

At first the BSODs would occur much earlier within the game, however after research on the issue it was suggested that it may be a heat issue, so I tried a few different suggestions to bring the heat down, and I must admit that after doing so I can play a game for noticeable longer before a BSOD occurs. But they still occur nontheless...

My system specs should be listed on my profile and if it helps, the two games I have been trying to play are Assassins Creed: Black Flag and Battlefield 4

I will attach as many minidumps as I can.

If anyone can help me you'd be a lifesaver. Please do ask if you require any more information from me!

Here are the following BSOD's that I have received:

INTERRUPT_EXCEPTION_NOT_HANDLED - 0x0000003d
Caused By Driver: SynTP.sys
Caused By Address: SynTP.sys+3bd8


SYSTEM_THREAD_EXCEPTION_NOT_HANDLED - 0x1000007e
Caused By Driver: dxgmms1.sys
Caused By Address: dxgmms1.sys+1e023

DRIVER_IRQL_NOT_LESS_OR_EQUAL - 0x000000d1
Caused By Driver: ntoskrnl.exe
Caused By Address: ntoskrnl.exe+7cd40

DRIVER_IRQL_NOT_LESS_OR_EQUAL - 0x000000d1
Caused By Driver: IDSvia64.sys
Caused By Address: IDSvia64.sys+48d84

INTERRUPT_EXCEPTION_NOT_HANDLED
Caused By Driver: HDAudBus.sys
Caused By Address: HDAudBus.sys+421f

SYSTEM_SERVICE_EXCEPTION - 0x0000003b
Caused By Driver: none
Caused By Address: none

KMODE_EXCEPTION_NOT_HANDLED - 0x0000001e
Caused By Driver: ntoskrnl.exe
Caused By Address: ntoskrnl.exe+7cd10

SYSTEM_SERVICE_EXCEPTION - 0x0000003b
Caused By Driver: SYMDS64.SYS
Caused By Address: SYMDS64.SYS+16964

KMODE_EXCEPTION_NOT_HANDLED - 0x0000001e
Caused By Driver: dxgkrnl.sys
Caused By Address: dxgkrnl.sys+3101

INTERRUPT_EXCEPTION_NOT_HANDLED - 0x0000003d
Caused By Driver: ntoskrnl.exe
Caused By Address: ntoskrnl.exe+7cd40

IRQL_NOT_LESS_OR_EQUAL - 0x0000000a
Caused By Driver: ntoskrnl.exe
Caused By Address: ntoskrnl.exe+75bc0

SYSTEM_SERVICE_EXCEPTION - 0x0000003b
Caused By Driver: ntoskrnl.exe
Caused By Address: ntoskrnl.exe+75bc0

SYSTEM_SERVICE_EXCEPTION - 0x0000003b
Caused By Driver: ntoskrnl.exe
Caused By Address: ntoskrnl.exe+75bc0

PAGE_FAULT_IN_NONPAGED_AREA - 0x00000050
Caused By Driver: ndis.sys
Caused By Address: ndis.sys+230a7



My System SpecsSystem Spec
.
05 Jan 2014   #2
GrapeJam

Windows 7 Home Premium 64bit
 
 

I have just had another BSOD while watching videos online.

PAGE_FAULT_IN_NONPAGED_AREA
Error code 0x00000050

In BlueScreenViewer it has highlighted the following:
Caused By Driver: ndis.sys
Caused By Address: ndis.sys+230a7

I hope the BSOD's don't start becoming more frequent
My System SpecsSystem Spec
06 Jan 2014   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to the Forum.

Norton is a known cause to Blue screens. Please remove it for testing purpose. Use Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other security software:

Microsoft Security Essentials - Free Antivirus for Windows

Malwarebytes - Free

Good and Free system security combination.

Reduce items at start-up: Startup Programs - Change

Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup

Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

ESET online scanner: Free Online Virus Scanner | ESET

Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

Run Disk Check on your Hard Drive(s): Disk Check

Update the driver to its latest version if available.

Code:
dadder.sys Thu Aug 2 15:33:03 2007
DeathAdder Mouse driver
Driver Reference Table - dadder.sys
Quote:
Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper
Uninstall Bloatware using Revo Uninstaller Free.
Quote:
Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows leftover registry removal:Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems
Check for heating issues using Speccy or HWmonitor

Upload a screen shot: Screenshots and Files - Upload and Post in Seven Forums

Post screenshot(s) of your Hard Drive(s) using Crystal Disk Info Software: CrystalDiskInfo - Software - Crystal Dew World

Run a Hard Drive test: http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html


Let us know the results.

Bugcheck Summary:
Code:
BugCheck 3B, {c0000005, fffff80002ee9b97, fffff8800d8d1be0, 0}
Probably caused by : ntkrnlmp.exe ( nt!IopDequeueIrpFromThread+7 )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
BugCheck 3B, {c0000005, fffff8000300d123, fffff8800e0968e0, 0}
Probably caused by : ntkrnlmp.exe ( nt!ExFreePoolWithTag+43 )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
BugCheck A, {48000789, 2, 0, fffff80002ead058}
Probably caused by : memory_corruption ( nt!MiFreeWsleList+3d8 )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
BugCheck 3D, {fffff880033280d0, 0, 0, fffff80002e7ab79}
Probably caused by : ntkrnlmp.exe ( nt!KiInterruptDispatch+169 )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
BugCheck 1E, {ffffffffc0000005, fffff80002eba29a, 1, 12}
Probably caused by : hardware ( win32k!NtGdiCreateDIBSection+118 )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
BugCheck 3B, {c000001d, fffff80002ea9736, fffff880095c7aa0, 0}
Probably caused by : hardware ( nt!MiAllocatePagedPoolPages+c5a )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
BugCheck 3B, {c0000005, fffff80002fbd1cf, fffff88003034da0, 0}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
BugCheck 3D, {fffff8800a373020, 0, 0, fffff88004e5a21f}
Probably caused by : HDAudBus.sys ( HDAudBus!HdaController::Isr+2ff )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
BugCheck D1, {fffffa8018577580, 2, 0, fffff8800a746d84}
Probably caused by : IDSvia64.sys ( IDSvia64+48d84 )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
BugCheck D1, {4f444600, 2, 1, fffffa80116a41a0}
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
BugCheck 1000007E, {ffffffffc0000005, fffff88004f8fe49, fffff8800408c568, fffff8800408bdc0}
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+19 )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
BugCheck 3D, {fffff8800da76ef0, 0, 0, fffff88003018bd8}
Probably caused by : SynTP.sys ( SynTP+3bd8 )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
My System SpecsSystem Spec
.

06 Jan 2014   #4
GrapeJam

Windows 7 Home Premium 64bit
 
 

Thank you for the quick response Koolkat77, I'm glad to be in your hands.

I saw some of your other posts and am currently attempting your suggestions. Will get back to you as I progress.
My System SpecsSystem Spec
06 Jan 2014   #5
GrapeJam

Windows 7 Home Premium 64bit
 
 

Ok,

I have downloaded the new driver, removed as much bloatware as possible, and followed as many of the instructions you have given as possible. However I am still getting BSODs.

I have noticed that they only occur when I try to either play games or watch videos, streams etc. I do not get BSODs while operating in Safe Mode (from what I have noticed)

I've uploaded a few files and screenshots in the attached folder.

Please do let me know if you need any more information.
My System SpecsSystem Spec
06 Jan 2014   #6
GrapeJam

Windows 7 Home Premium 64bit
 
 

I should also mention the BSOD I received after following your instructions:

KMODE_EXCEPTION_NOT_HANDLED - 0x0000001e
Caused By Driver: hal.dll
Caused By Address hal.dll+7b7f

Files highlighted in red in BlueScreenView:
- hal.dll
- ndis.sys
- ntoskrnl.exe

Attached is a minidump file
My System SpecsSystem Spec
06 Jan 2014   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

My System SpecsSystem Spec
06 Jan 2014   #8
GrapeJam

Windows 7 Home Premium 64bit
 
 

So far, no.
My System SpecsSystem Spec
06 Jan 2014   #9
GrapeJam

Windows 7 Home Premium 64bit
 
 

Although I am unable to play games/stream video from safe mode so this could be why.
My System SpecsSystem Spec
06 Jan 2014   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hmm. anything now?
My System SpecsSystem Spec
Reply

 Frequent BSOD While Gaming - 0x0000003b




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD ntoskrnl.exe+75bc0 (0x0000003b) - While gaming
Hi folks, I'm a bit stumped on this error and was hoping some fine gents would have the time to look at this dump and see what might be causing my blue screens. It started in the last two weeks while I was playing SWTOR or HoN. There was no rhyme or reason when it happened, seems pretty random...
BSOD Help and Support
BSOD (0x0000001e and 0x0000003b); freezes and crashes while gaming!
This has been happening ever since I bought my PC 2 years ago. I've taken it to a lot of technicians several times who ran hardware tests and found nothing, thus weren't able to diagnose the problem. It keeps happening even after I've formatted it multiple times. It crashes mostly while gaming, but...
BSOD Help and Support
Frequent BSOD - win32k.sys (0x0000003b)
Hi. I have been getting this BSOD pretty frequently (it's getting more frequent by the day) over the last few months. It didn't start happening with any notable event. I didn't get any new hardware and I believe all my drivers are updated. I attached the minidump.
BSOD Help and Support
BSOD from gaming/videos STOP: 0x0000003B win32k.sys
I've been getting this BSOD more frequently in the past few weeks, and I saw in another thread that it is generally a hardware issue. I'm downloading Furmark/Prime95/ and Mtest 86+ right now and will get back to you.
BSOD Help and Support
ntoskrnl.exe BSOD error 0x0000003b when gaming
Hello, I have been having this BSOD for about half a year now and I don't know why it is happening. It always happens when I'm gaming, not any other time, it recently happened during Deus Ex and before that a varied amount of times with games like Jagged Alliance 2 and Dark Messiah. The good...
BSOD Help and Support
Frequent BSOD 0x0000003b, 0x1000007e, ntoskrnl.exe, info attached
Hi guys, I've lately been getting very frequent blue screens. They've been occurring for a while but until the last few days they've been rare. Now they are happening every few hours randomly and can be triggered 100% after I spend 10 minutes in Photoshop. Looking at the minidumps in...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

й Designer Media Ltd

All times are GMT -5. The time now is 05:00.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App