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Windows 7: Random BSOD Windows 7 64bit

06 Jan 2014   #1
Timon

Windows 7 Home Premium 64bit
 
 
Random BSOD Windows 7 64bit

Hi!
I am getting blue screens very randomly. It used to happen from time to time last year but then it stopped and everything seemed fine for several months.
But since a few days I am now getting these blue screens more frequently than ever.
If I remember correctly I have never had such a blue screen before I upgraded my RAM and got a new graphics card about one year ago.
The randomness of these errors really is a problem because I could not just start my PC in safe mode or change a driver and see if that fixes things... because sometimes I won't get a BSOD for weeks.

Any help would be much appreciated, thank you


My System SpecsSystem Spec
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06 Jan 2014   #2
matts6887

Windows 7 ultimate 64-bit
 
 

Well; it sounds like you could have possible bad ram. At this point i would say to take out all of the ram and put them back in one by one and see if and when you get to the blue screen. If it gives you the blue screen at any point while putting the ram back in, then the probable cause is that ram stick/module.
My System SpecsSystem Spec
06 Jan 2014   #3
Timon

Windows 7 Home Premium 64bit
 
 

Hi matts, thanks for your help!
Did you get this information (that I could have bad ram) from my log files?
My System SpecsSystem Spec
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06 Jan 2014   #4
Timon

Windows 7 Home Premium 64bit
 
 

I would like to add another question:
Is it possible to check my RAM with a tool like memtest or would that be too inaccurate? Because as I have already described, I get these blue screens very infrequently so it will probably be hard for me to tell if there is a difference after I take a RAM bar out.
My System SpecsSystem Spec
08 Jan 2014   #5
Timon

Windows 7 Home Premium 64bit
 
 

Bump
My System SpecsSystem Spec
08 Jan 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Timon. Posting as my beloved and respected friend derekimo requested us to have a look. Usually we dont step in in the threads being dealt with by other geeks, as far as it is not requested to do so.

Can you uninstall Acronis Try&Decide? It is contributing to your BSODs.

Also update the network driver from Realtek. Get the first one from the list. Win7 and WinServer 2008 R2 Driver. Install it by following Driver Install - Device Manager.

The display driver is too old. As old as the network driver. So it is failing, too. Update your ATI/AMD display driver to the latest WHQL.
You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

Some more drivers may be outdated. Help us to have a look. Upload the list of all the third party drivers Using NirSoft DriverView :
  • Download and execute Driverview
  • View > Hide Microsoft Drivers
  • Edit > Select all
  • File > Save Selected Items
  • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
  • Zip the .txt file and upload it.
As we can see failing drivers and there is adequate reason behind those failures, we cannot assign it to a hardware failure. If and only if we get driver failures those are meaningless, we cannot say that the drivers are getting corrupted by a failing RAM.


Let us know the results.

_________________________________________________________________________________________
Code:
BugCheck 1E, {ffffffffc0000005, fffff800038cbe9a, 0, ffffffffffffffff}

Unable to load image \SystemRoot\system32\DRIVERS\tdrpman.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for tdrpman.sys
*** ERROR: Module load completed but symbols could not be loaded for tdrpman.sys
Probably caused by : fileinfo.sys ( fileinfo!FIStreamGet+52 )

Followup: MachineOwner
--------------------------------------------------------------------------------------------
BugCheck 1E, {0, 0, 0, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )

Followup: MachineOwner
---------
My System SpecsSystem Spec
08 Jan 2014   #7
Timon

Windows 7 Home Premium 64bit
 
 

Wow, thanks for that awesome help, Arc! I'll get all this done like you suggested and get back to you.
My System SpecsSystem Spec
08 Jan 2014   #8
Timon

Windows 7 Home Premium 64bit
 
 

Alright, so I managed to update my display and network drivers.

I am not sure about Acronis Try & Decide though as it is just a feature of Acronis True Image (which had not even been enabled in the first place, so it is pretty weird that it still seems to be running and causing problems).
I have disabled all Acronis services for now hoping that this will suffice. Or should I uninstall Acronis True Image completely?


Thanks again, I am lucky to get such good help from you
My System SpecsSystem Spec
09 Jan 2014   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Please uninstall Acronis in full, at least as a test. It is seen many a times that Acronis restricts the storage to work at its full capacity.

Uninstall the following:
  • AMD OverDrive: C:\Programme\ATI Technologies\ATI.ACE\Fuel\amd64\AODDriver2.sys
Update AMD Chipset Drivers.


Let us know the results.
My System SpecsSystem Spec
09 Jan 2014   #10
Timon

Windows 7 Home Premium 64bit
 
 

Okay I uninstalled Acronis completely and installed the AMD chipset drivers like you suggested. My driverview does not look that different to me, at least there are still some 2009 drivers showing up.
Hope it still solved my blue screen issues though!

Edit: There still seem to be some Acronis leftovers in my registry. Is that a problem?
My System SpecsSystem Spec
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 Random BSOD Windows 7 64bit




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