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Windows 7: Random BSOD - hardware or software problem?

08 Jan 2014   #1
Riss78

Windows 7 64bit
 
 
Random BSOD - hardware or software problem?

Hallo everybody, I hope you can help me.
I have continuos BSOD or pc freezing since two months. Dont know if it is an hardware, software or virus problem. I tried different programs and tests, but the pc still has this problem.
This is a work station that run only original programs.
I send the Diagnostic Tool folder as required.
Thank you


My System SpecsSystem Spec
.
08 Jan 2014   #2
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

BSODs caused by an unknown driver (uftdipow.sys) located in 'C:\Users\PC1\AppData\Local\Temp\', your Kaspersky product was also involved. This is definitely a case of malware infection. Run a scan of Malwarebytes, post back with your results.

Code:
BugCheck C4, {f6, 180, fffff98059692b30, fffff800031609c5}

Unable to load image \??\C:\Users\PC1\AppData\Local\Temp\uftdipow.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for uftdipow.sys
*** ERROR: Module load completed but symbols could not be loaded for uftdipow.sys
Probably caused by : uftdipow.sys ( uftdipow+8226 )
My System SpecsSystem Spec
08 Jan 2014   #3
Riss78

Windows 7 64bit
 
 

Hi, thank you for your answer. Here is the Malwarbyte results:

Malwarebytes Anti-Malware 1.75.0.1300
Malwarebytes : Free Anti-Malware

Versione database: v2014.01.08.04

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16476
PC1 :: PC1-PROKOO [amministratore]

08/01/2014 17:26:52
mbam-log-2014-01-08 (17-26-52).txt

Tipo di scansione: Scansione veloce
Opzioni di scansione attive: Memoria | Esecuzione automatica | Registro | File di sistema | Euristica/Extra | Euristica/Shuriken | PUP | PUM
Opzioni di scansione disattivate: P2P
Elementi esaminati: 51535
Tempo impiegato: 11 minuti, 54 secondi

Processi rilevati in memoria: 0
(non sono stati rilevati elementi nocivi)

Moduli di memoria rilevati: 0
(non sono stati rilevati elementi nocivi)

Chiavi di registro rilevate: 0
(non sono stati rilevati elementi nocivi)

Valori di registro rilevati: 0
(non sono stati rilevati elementi nocivi)

Voci rilevate nei dati di registro: 0
(non sono stati rilevati elementi nocivi)

Cartelle rilevate: 0
(non sono stati rilevati elementi nocivi)

File rilevati: 0
(non sono stati rilevati elementi nocivi)

(fine)
My System SpecsSystem Spec
.

08 Jan 2014   #4
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Seems that Malwarebytes didn't pick up anything, possibly because it be some kind of malware remnant. You should delete that driver from your temp folder or empty the folder itself.
My System SpecsSystem Spec
09 Jan 2014   #5
Riss78

Windows 7 64bit
 
 

I tried to delete all the files in the folder but for some of them this is impossible because they are open. I post a picture whith the files remained.
I also noticed ( i hope this can help you) that ntsorkl.exe is always envolved in the BSOD
My System SpecsSystem Spec
09 Jan 2014   #6
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

It's normal that some files are being used. ntoskrnl.exe is related to the Windows Kernel and it's often listed as culprit whenever another driver or software causes the crash.

The deletion of that driver should hopefully resolve your problem, if not please upload an updated .zip file.
My System SpecsSystem Spec
13 Jan 2014   #7
Riss78

Windows 7 64bit
 
 

The problem was connect to high temperature of the CPU. The fan was working but not correctly installed above the CPU, so I didnt see that problem immediatly when I opened the pc. Now it seems working good.
Thank you for your help.
My System SpecsSystem Spec
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