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Windows 7: BSOD comes up without warning

08 Jan 2014   #1
techtitan100

Windows 7 Pro 64bit
 
 
BSOD comes up without warning

the issue is while I am in the middle of watching a video or a DVD sometimes I will get the BSOD and I don't know why, but I think I followed all the instructions and I have uploaded the zipped files, please help me


My System SpecsSystem Spec
.
08 Jan 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

techtitan100,

Update your ATI/AMD display driver to the latest WHQL.
You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

Let us know the results.
_____________________________________________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, 0, fffff88009c6f300, 0}

Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+f8e79 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 0000000000000000, Address of the instruction which caused the bugcheck
Arg3: fffff88009c6f300, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
+6a4d9
00000000`00000000 ??              ???

CONTEXT:  fffff88009c6f300 -- (.cxr 0xfffff88009c6f300)
rax=0000000000000000 rbx=0000000000000000 rcx=fffff88009c6fd10
rdx=fffff88004ea3120 rsi=fffffa800578f000 rdi=fffff88009c6fda0
rip=0000000000000000 rsp=fffff88009c6fce8 rbp=000000000000003c
 r8=fffff88009c6fd10  r9=fffff88009c6fd00 r10=0000000000000000
r11=fffff88004ea3120 r12=0000000000000000 r13=0000000000000001
r14=0000000000003daf r15=fffffa80058ff000
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
00000000`00000000 ??              ???
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  wmplayer.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff8800497de79 to 0000000000000000

STACK_TEXT:  
fffff880`09c6fce8 fffff880`0497de79 : 00000000`00000008 fffff880`048ef4d9 00000000`00000000 00000000`000000c0 : 0x0
fffff880`09c6fcf0 00000000`00000008 : fffff880`048ef4d9 00000000`00000000 00000000`000000c0 fffff880`09c6fda0 : atikmdag+0xf8e79
fffff880`09c6fcf8 fffff880`048ef4d9 : 00000000`00000000 00000000`000000c0 fffff880`09c6fda0 fffffa80`0578f000 : 0x8
fffff880`09c6fd00 00000000`00000000 : 00000000`000000c0 fffff880`09c6fda0 fffffa80`0578f000 00000000`59490000 : atikmdag+0x6a4d9


FOLLOWUP_IP: 
atikmdag+f8e79
fffff880`0497de79 ??              ???

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  atikmdag+f8e79

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4f7d8776

STACK_COMMAND:  .cxr 0xfffff88009c6f300 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+f8e79

BUCKET_ID:  X64_0x3B_atikmdag+f8e79

Followup: MachineOwner
---------

0: kd> lmvm atikmdag
start             end                 module name
fffff880`04885000 fffff880`0533c000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Thu Apr 05 17:22:22 2012 (4F7D8776)
    CheckSum:         00A5F0F3
    ImageSize:        00AB7000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
08 Jan 2014   #3
techtitan100

Windows 7 Pro 64bit
 
 

ok I am tring to download and install this and I keep getting Installer integrity check has failed. Coomon causes include incomplete download and damaged media. Contact the installers author to obtain a new copy
My System SpecsSystem Spec
.

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 BSOD comes up without warning




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