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Windows 7: BSOD Everyday with no specific time or event. Error 0x000000FE

08 Jan 2014   #1
Chris1056

Windows 7 Professional 64-Bit
 
 
BSOD Everyday with no specific time or event. Error 0x000000FE

Hello!

I usually can Google and figure things out my self to fix computer issues. However, I have recently gotten BUGCODE_USB_DRIVERS (0x000000FE) BSOD about once per day.

It started out only occurring once every week and slowly got worse. I've done my best to get the most update USB drivers from Lenovo but that doesn't seem to be working.

Thanks for all of your help. I followed the BSOD posting tutorial and have attached the file (Attachment 300954). Please let me know if you need any additional information.

Chris W.

*All computer specs have been added to my profile.


My System SpecsSystem Spec
.
09 Jan 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Chris1056.

The BSODs are caused by VMware USB monitor.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck FE, {6, fffffa801c8c24b0, 48766544, 0}

Unable to load image \??\C:\Windows\system32\drivers\hcmon.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for hcmon.sys
*** ERROR: Module load completed but symbols could not be loaded for hcmon.sys
Probably caused by : hcmon.sys ( hcmon+2f4d )

Followup: MachineOwner
---------
And the driver is somehow old.
Code:
fffff880`0689f000 fffff880`068b0000   hcmon    T (no symbols)           
    Loaded symbol image file: hcmon.sys
    Image path: \??\C:\Windows\system32\drivers\hcmon.sys
    Image name: hcmon.sys
    Timestamp:        Tue Apr 10 23:29:15 2012 (4F8474F3)
    CheckSum:         0001A3EA
    ImageSize:        00011000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update to the latest version of VMWare.

Let us know the situation.
My System SpecsSystem Spec
09 Jan 2014   #3
Chris1056

Windows 7 Professional 64-Bit
 
 

Thanks for your quick reply. I have uninstalled VMWare Veiwer (The only vmware application I have) and will let you know if it happens again.

Thanks again.

Chris W.
My System SpecsSystem Spec
.

10 Jan 2014   #4
Chris1056

Windows 7 Professional 64-Bit
 
 

Quote   Quote: Originally Posted by Arc View Post
"..."
Let us know the situation.
Alright, So I uninstalled VMWare Viewer but another BSOD just occurred. I have attached the dump file for it. I cant find the hcmon.sys in windows drivers folder.

Thanks again!
My System SpecsSystem Spec
10 Jan 2014   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

This attachment is invalid.
My System SpecsSystem Spec
10 Jan 2014   #6
Chris1056

Windows 7 Professional 64-Bit
 
 

Odd. It disappeared. I have re-attached it.
My System SpecsSystem Spec
11 Jan 2014   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck FE, {6, fffffa8017300550, 48766544, 0}

Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_AssertSig+25 )

Followup: MachineOwner
---------
It means that an Internal data structure (object) is corrupted. Obviously USB related.

Remove all the USB devices other than the keyboard and mouse for the time being. Then .....

Upload the list of all the third party drivers Using NirSoft DriverView :
  • Download and execute Driverview
  • View > Hide Microsoft Drivers
  • Edit > Select all
  • File > Save Selected Items
  • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
  • Zip the .txt file and upload it.
Also upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
My System SpecsSystem Spec
11 Jan 2014   #8
Chris1056

Windows 7 Professional 64-Bit
 
 

Alright, did those 3 things. I have attached the file. The msinfo32 bit took a long time.

Thanks,
Chris W
My System SpecsSystem Spec
12 Jan 2014   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
If you dont need Bluetooth, disable it.

Lenovo Power Management Driver (C:\Windows\system32\DRIVERS\ibmpmdrv.sys) type of things are controlling ACPI externally, and adding to the chance of a stop 0x9F. I'd recommend you to Clean Up Factory Bloatware, with a special reference to Point #13
Quote:
13. Consider a Clean Reinstall - Factory OEM Windows 7 which is often better than getting a new computer considering how pre-installed bloatware can corrupt Windows 7 even if it's completely cleaned up.
Let us know the results.
My System SpecsSystem Spec
15 Jan 2014   #10
Chris1056

Windows 7 Professional 64-Bit
 
 

Hey gave all the things that applied a shot. It's starting to look like Im going to have to do a clean install...

Still been having them. Ill upload the most recent files soon.
My System SpecsSystem Spec
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