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Windows 7: Driver BSODs on Windows 8 and 7


20 Jan 2014   #31

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Even though it is not the main drive it is connected to the system and needs checked. As you already know both your drives passed both, Seatools and Crystal Disk tests.

I failed to mention earlier but I was pressed for time, that with memtest, and assuming your RAM is good it will take at least 8 passes and up to 12 to 14 hours to run, most users will start the testing and let memtest run over-nite.

If you have RAM failures earlier than that or immediately follow the procedures for testing each stick and motherboard (MB) slots.

My System SpecsSystem Spec
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21 Jan 2014   #32

Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

16.5 hours of Memtest86+, 10 passes with no errors.

EDIT: I should also mention there haven't been any BSODs since the fix that Noel had me install.
My System SpecsSystem Spec
21 Jan 2014   #33

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Okay, lets just sit tight for now and if you get another BSOD, "you know the drill".
My System SpecsSystem Spec
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21 Jan 2014   #34

Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Yep, got a BSOD when I got home just now. Here's the dump:
012114-13665-01.zip


My System SpecsSystem Spec
22 Jan 2014   #35

Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Got home, shook my monitor awake, and was glad to see no blue screen. Clicked on Chrome, and got a BSOD.

Here's the zip:
012214-17300-01.zip


My System SpecsSystem Spec
22 Jan 2014   #36

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

This is frustrating, yep it was chrome.........

Do you have this installed? GIGABYTE Download Center when you run it it can tell if you need drivers for the MB.

If you do, run it and see what it tells you.

If not well, I can't force you to run it but it might tell us if your MB could use some new drivers, and it may tell you if you have a BIOS update that you asked about back in post #11.

information   Information
Note the warning about: Microsoft update 912945 will cause conflict with GIGABYTE Download Center. Please remove Microsoft update 912945 first before using GIGABYTE Download Center.
.
My System SpecsSystem Spec
23 Jan 2014   #37

Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Yep, it is frustrating. Here's another BSOD.
012214-16426-01.zip

I'm downloading the Gigabyte Download Center now, and I'll see if there's updates available.

EDIT: I guess it's not a download, it runs right in the website? I don't know, as I can't get it to work. Opened it up with IE and clicked on the "Check out download center" button. Then I clicked "GO!!" - disregarding the foreign english... I said yes to a couple of popups for activex and the like, but it wouldn't do anything. In the end, every time I clicked on the "GO!!" button, the IE page would just crash and restore. Weird.

2ND EDIT: I rebooted and tried again, and now it's giving me a dialog box saying: "open driver handle failure."


My System SpecsSystem Spec
23 Jan 2014   #38

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Your latest .dmp: STOP 0x00000019: BAD_POOL_HEADER | Usual causes: Device driver More on this below.


The situation with installing the Gbyte utility is it needs the Gbyte service, gdrv.sys, can you check to see if it is listed in Services?

You can check this by going to Option One Step #2 here: Services - Start or Disable after Step #3 and Services opens scroll down to the "G's" and see if gdrv.sys is listed, and its status.

The problem I've seen is it can cause more harm than good - more BSOD's.

I would have checked but 99% of your System Information file is blank. Did you delete any of it? If not try running the SF_Diagnostic_ Tool again and use the grab all button and upload that resulting log. You can wait until a new BSOD comes to post the result.

See if gdrv.sys is listed, its status and post if its there or not, if it is its status.


Since every BSOD is driver related please run: Driver Verifier - Enable and Disable follow Option One, post results.


Where did you get the Gbyte MB, how old is it? Newegg has it as out of stock.

Are you using any type of RAM that is different than specified by Gbyte? See download.
  1. 2 x 1.8V DDR2 DIMM sockets supporting up to 4 GB of system memory
  2. Dual channel memory architecture
  3. Support for DDR2 1066(O.C.)/800/667 MHz memory modules
    (Go to GIGABYTE's website for the latest memory support list.)

Are you doing any overclocking, different voltages with the RAM? If you are please stop.

Any custom settings by you in the BIOS? Have you tried resetting the BIOS to its defaults?
My System SpecsSystem Spec
23 Jan 2014   #39

Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

gdrv.sys is not running.

Here's the new SFTools zip:
SF_23-01-2014.zip

I believe the motherboard was bought online along with the case and all other internal pieces, excluding the graphics card. I'll double check with the builder of the computer when I can.

Memory is 2x OCZ PC2 6400 5-5-5@1.8v DDR2 2GB Gold Series, so it should be fine.

No overclocking of any part of the machine, and BIOS is factory defaults.

I'm going to go through Driver Verifier now.


My System SpecsSystem Spec
24 Jan 2014   #40

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by moromis View Post
Here's the new SFTools zip:
Attachment 302924
Your new .dmp is: STOP 0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED

Usual causes
: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint in startup without having a debugger attached, Hardware incompatibility, Faulty system service, 3rd party remote control, Memory

Quote   Quote: Originally Posted by moromis View Post
Memory is 2x OCZ PC2 6400 5-5-5@1.8v DDR2 2GB Gold Series, so it should be fine.
Should be is not the same as will be.

This Gbyte MB is very picky as to what Ram sticks will run on it. In looking at GIGABYTE's memory support list the only OCZ that has been tested and found to run okay is the 1GB OCZ OCZ2VU8002GK model. Your sticks have the Model number OCZ2G8002GK

Quote   Quote: Originally Posted by moromis View Post
I believe the motherboard was bought online along with the case and all other internal pieces, excluding the graphics card. I'll double check with the builder of the computer when I can.
Also check with him or her if you can borrow before you try, a different type of RAM. Even though memtest shows your RAM to be okay, it only tests the RAM, not the compatibility between the MB and the RAM.

Even if you have known good RAM spares stored somewhere, try them.

Your .dmps consistently show hardware incompatibility, and memory, mostly memory.


Okay on all the rest.
My System SpecsSystem Spec
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 Driver BSODs on Windows 8 and 7




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