Driver BSODs on Windows 8 and 7

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  1. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #21

    All of the files here are in the original list - I missed them
    Code:
    2014-01-19 08:21:26, Info                  CSI    000001e2 [SR] Repairing 3 components
    2014-01-19 08:21:26, Info                  CSI    000001e3 [SR] Beginning Verify and Repair transaction
    2014-01-19 08:21:26, Info                  CSI    000001e5 [SR] Cannot repair member file [l:24{12}]"keyboard.drv" of Microsoft-Windows-NTVDM-System, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2014-01-19 08:21:26, Info                  CSI    000001e7 [SR] Cannot repair member file [l:18{9}]"l2057.dlm" of Microsoft-Windows-SpeechRecognizerENG.ale, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-GB", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2014-01-19 08:21:27, Info                  CSI    000001e9 [SR] Cannot repair member file [l:20{10}]"wp2057.bin" of Microsoft-Windows-SpeechRecognizerENG.ale, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-GB", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2014-01-19 08:21:27, Info                  CSI    000001eb [SR] Cannot repair member file [l:20{10}]"tn2057.bin" of Microsoft-Windows-SpeechRecognizerENG.ale, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-GB", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    I can't see the third affected component - perhaps it'll show up once we fix the others.

    I've uploaded a file - mmsab.zip - to my SkyDrive at Noel's SkyDrive

    (note - this may take a while to finish uploading - it's a large file, and I have a slow connection today)

    Please download and save it.
    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)
    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.
    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\mmsab
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\mmsab
    or
    DIR E:\mmsab

    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

    XCOPY <drive>:\mmsab <drive>:\windows\winsxs /y /i /s /v /h

    (e.g.XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

    run the command (it should take almost no time)and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.
    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your reply. we need the FULL data this time.
      My Computer


  2. Posts : 5,605
    Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
       #22

    I'm here, but I'm just watching and, learning.
      My Computer


  3. Posts : 24
    Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #23

    Ok, after this second round, it gave me: "found corrupt files and successfully repaired them."

    Here's the CBS folder: Attachment 302347
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #24

    Here's the SFC summary
    Code:
     Line 22524: 2014-01-19 12:38:35, Info                  CSI    000001c2 [SR] Repairing 1 components
     Line 22525: 2014-01-19 12:38:35, Info                  CSI    000001c3 [SR] Beginning Verify and Repair transaction
     Line 22528: 2014-01-19 12:38:35, Info                  CSI    000001c5 [SR] Repairing corrupted file [ml:520{260},l:42{21}]"\??\C:\Windows\system"\[l:24{12}]"keyboard.drv" from store
     Line 22537: 2014-01-19 12:38:35, Info                  CSI    000001c7 [SR] Repair complete
    The CBS log appears to be otherwise error-free.

    Before I hand you back to the BSOD specialists, perhaps we'd better run CheckSUR as well...

    Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
    (you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

    Then zip the CheckSUR.log and upload it to your reply
      My Computer


  5. Posts : 24
    Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #25

    Ok - strange things. I downloaded the tool as per request, and while it was downloading, I went to Windows Update to see if I had any Service Packs installed, as the article that contained the CheckSUR tool talked about reinstalling updates or service packs, and it just piqued my interest. Strangely enough, Windows Update wouldn't load. Since it seemed frozen, I closed it with Task Manager, and ran the CheckSUR tool. It returned an error code, and then when I tried to navigate to my Downloads folder to run it from there (I originally ran it from Chrome), Windows Explorer crashed and restarted. I'm going to now try running CheckSUR again to see if it returns an error code again.

    EDIT: Nope, still returns an error code, 0xc80003f3 I'm going to try re-downloading it now.
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #26

    The 0xc80003f3 error is an 'put of memory' error - which often means something completely different :)
    Perhaps the BSOD guys should take back over again? -
    :waves:
      My Computer


  7. Posts : 5,605
    Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
       #27

    You were downloading a 174.8MB chksur file and you decided to run a query for windows updates? It is no wonder you received an out of memory error. What type of ISP do you have, is it fast or somewhat fast?

    I would've rebooted my machine and used Internet Explorer (IE) to download chksur, not Chrome. Maybe its me, but anytime a download has anything to do with the Windows OS, I use IE.

    If you're still having problems reboot and use IE to navigate to and download: Download System Update Readiness Tool for Windows 7 (KB947821) [November 2013] from Official Microsoft Download Center

    Noel, hopefully we can get those chksur logs for you.
      My Computer


  8. Posts : 24
    Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #28

    ISP is 22 mb. I'll reboot and download with IE. Sorry. I didn't think just going into the Windows Update center would conflict with Chrome, but I see I'm wrong.

    I haven't had any BSOD since the Scannow fixed files, but I want to mention that I was having BSOD even on Windows CDs (7 and 8), as well as in the repair environment. I had a friend tell me that might indicate hardware...?

    EDIT: I rebooted and got a BSOD during boot: Attachment 302386

    I then rebooted from that, and when I came into Windows, it showed a "driver not installed" dialog, with an unknown device - cryptic. I then used IE to download the file, and got the same error upon running it.
      My Computer


  9. Posts : 5,605
    Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
       #29

    The ,dmp file wouldn't open for me, please re-run and post the SF Diagnostic tool results. See Edit.

    Were you able to run the chksur file and get logs for Noel?


    EDIT:

    I was looking around to see if I could find a reason why your .dmp file wouldn't open and using a different cmd - !analyze –v - I was able to open it.

    Listen to your friend:

    Code:
    1: kd> !analyze –v 
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 50, {f6c72c74, 0, 919b4835, 2}
    
    
    Could not read faulting driver name
    Probably caused by : hardware ( dxgmms1!VIDMM_GLOBAL::BeginCPUAccess+36d )
    
    Followup: MachineOwner
    ---------
    Cause

    • Bug check 0x50 usually occurs after the installation of faulty hardware or in the event of failure of installed hardware (usually related to defective RAM, be it main memory, L2 RAM cache, or video RAM).
    • Another common cause is the installation of a faulty system service.
    • Antivirus software can also trigger this error, as can a corrupted NTFS volume.

    Source: Bug Check 0x50: PAGE_FAULT_IN_NONPAGED_AREA (Windows Debuggers)
    Looks like you're in for running a few stress tests:

    Memory:
    RAM - Test with Memtest86+

    Those two Hard Drives although the first one you list in your specs is a SSD, but you say you don't have one.

    The Seagate:
    SeaTools for Windows | Seagate

    For the Corsair if it is a SSD:
    Crystal Dew World
    Last edited by Anak; 20 Jan 2014 at 11:36. Reason: Added Information.
      My Computer


  10. Posts : 24
    Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #30

    Chksur is still running into the same error upon running the installer. Also, sorry. The 128 gb drive is a SSD, just not my main drive. Sorry for the confusion. I'll run the tests and report back.

    EDIT:
    Here's the results from Crystal and SeaTools.
    Attachment 302510
    I'm going to run the Memtest now.
    Last edited by moromis; 20 Jan 2014 at 16:53.
      My Computer


 
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