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Windows 7: BSOD playing FIFA14, error 0xa0000001

09 Jan 2014   #1
ggeorgiou

Windows 7 64 bit
 
 
BSOD playing FIFA14, 0xa0000001 (atikmdag.sys+277ce & ntoskrnl.exe)

Hi,

Firstly hello to all and thank you for taking the time to try and help me with my issue.

I have been getting numerous amounts of BSOD for the past 2 months now when I have been playing FIFA 14. I will only ever get a BSOD when I play FIFA14 and will not get it with any other game or instance.

I have run the diagnostic tool and have attached it to this thread in the hope that someone can help me as this issue is driving me insane.

If you need anymore information from me then please ask.

Thanks,
George


My System SpecsSystem Spec
.
10 Jan 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
3: kd> lmvm atikmdag
start             end                 module name
fffff880`0f02f000 fffff880`0fd1f000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Sat Dec 07 07:49:43 2013 (52A23F6F)
    CheckSum:         00CA856E
    ImageSize:        00CF0000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Try updating the video card driver:
AMD Radeon? HD 6900M Series Graphics
My System SpecsSystem Spec
10 Jan 2014   #3
ggeorgiou

Windows 7 64 bit
 
 

Thanks for the suggestion Golden.

I have used DriverSweeper to clean all old GPU drivers and have installed the latest 13.12 drivers suggested below but I still get the BSOD pretty much everytime I play FIFA14.

http://support.amd.com/en-us/downloa...s%207%20-%2064
My System SpecsSystem Spec
.

10 Jan 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

OK. As soon as you get a new BSOD, upload just that new dmp file please.
My System SpecsSystem Spec
10 Jan 2014   #5
ggeorgiou

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by Golden View Post
OK. As soon as you get a new BSOD, upload just that new dmp file please.
Will do. Currently at work at the moment, so when I get the BSOD (no doubt I will get one tonight at some point ) I will upload just that dump file for you.
My System SpecsSystem Spec
10 Jan 2014   #6
ggeorgiou

Windows 7 64 bit
 
 

Another day another BSOD whilst playing FIFA14. Latest .dmp file attached.

BSOD says it errored on "atikmdag.sys+277ce" but I have the latest drivers installed (13.12) and have done a driver sweeper numerous amounts of time :S

It also mentions something about "ntoskrnl.exe+75bc0" too.

Any help would be greatly appreciated.
My System SpecsSystem Spec
10 Jan 2014   #7
ggeorgiou

Windows 7 64 bit
 
 

Have seen on the web that Catalyst Control Center could be the cause of the issue, so have un-installed that and will see if I get another BSOD...
My System SpecsSystem Spec
11 Jan 2014   #8
ggeorgiou

Windows 7 64 bit
 
 

Ok, so just got another BSOD. Un-installing Catalyst Control Center, did not fix the issue.

Attached is my latest .dmp file.
My System SpecsSystem Spec
11 Jan 2014   #9
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
3: kd> lmvm atikmdag
start             end                 module name
fffff880`0f0e5000 fffff880`0fdd5000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Sat Dec 07 07:49:43 2013 (52A23F6F)
    CheckSum:         00CA856E
    ImageSize:        00CF0000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Still seems to be an issue with the display driver.....its the same date as the 1st dmp I looked at. I'll see if soemone else has other ideas on this.
My System SpecsSystem Spec
11 Jan 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Stop 0xa0000001 is a bugcheck inherent with AMD/ATI display driver/GPUs.

Roll it back to an earlier version that worked good for you. Let us know the results.
My System SpecsSystem Spec
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 BSOD playing FIFA14, error 0xa0000001




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