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Windows 7: BSOD, mouse freezes &reboots possibly after new MS wireless KB & mouse

10 Jan 2014   #1
Whiskey 7

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD, mouse freezes & reboots randomly...

I am still experiencing system freezes possibly triggered by mouse movement.

Still reading a lot here but asking for help.

New zip attached as Whiskey7a.... grr system froze while typing here (and moved mouse)

I have tried system repair sfc/scannow to no effect.... All drivers just checked,,,


Below type in italics is the original post....

Been experiencing some BSODs, mouse freezes and reboots. Reading lots here in the forum (thanks) and trying to understand what is happening and why. Read 'before posting in the BSOD forum' and hope I got it right?

I got a new MS wireless KB & mouse for Christmas and I can't be sure but I think problems started about then. I reverted to the old wired ones and problems still evident.

I really think I experienced a mouse freeze in safe mode.

New Samsung SSD a while ago and 64bit OS & will provide any info that may help.

I have been searching/reading to no good and looking for help please

I was reading about PC freezing up and discovered Event Viewer.. (screen attached)

In event viewer see lots of errors and warnings that I don't think are quite right and not at all sure if they are causing BSODs.
WLAN Extensibility Module has failed to start.

Module Path: C:\Windows\system32\Rtlihvs.dll
Error Code: 126
I initially tried Malwarebyte and AVG software but no improvements.

I tried Driver Verifier and got a BSOD but don't seem to have a dmp file(?) so will continue reading here, and please let me know if you need other info.



My System SpecsSystem Spec
.
10 Jan 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800858c028, b2000040, 800}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------
Start by completely uninstalling AVG and replacing with MSE.

If system still BSOD's after change, then please follow this:
Stop 0x124 - what it means and what to try
My System SpecsSystem Spec
10 Jan 2014   #3
Whiskey 7

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks Golden

Uninstalled AVG and replaced with MSE.

Interestingly I haven't had a BSOD since submitting this so fingers crossed as the Bugcheck 124, on reading synopsis, distress hardware doesn't sound good.

Will advise progress and again thanks for the advice
My System SpecsSystem Spec
.

10 Jan 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Keep us informed
My System SpecsSystem Spec
13 Jan 2014   #5
Whiskey 7

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Everything is performing as it should be!

Happy, happy. happy

No more mouse freezes. BSODs or phantom reboots.

I am still unsure as to the fix but want to thank Golden: Thanks so much for your help


EDIT:

For any that follow. Problems resurfaced a couple of times so I re-read all I could here again and discovered I had not run the sfc /scannow at the Command prompt in Administrator Mode.

First time I did it said no errors.

I ran sfc /scannow in Administrator Mode again after mouse (screen) freezing, random pointer changes and rebooting. It found corrupted files and replaced them. It has now been days with out a problem and that is nice indeed.
My System SpecsSystem Spec
13 Jan 2014   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

My pleasure
My System SpecsSystem Spec
21 Jan 2014   #7
Whiskey 7

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I am still experiencing system freezes possibly triggered by mouse movement.

Still reading a lot here but asking for help.

New zip attached as Whiskey7a.... grr system froze while typing here (and moved mouse)

I have tried system repair sfc/scannow to no effect.... All drivers just checked.

I did try the original KB & mouse (wired) and it still happens.
Can I modify topic title here, I mean is that the preferred option?

Still looking for a solution.
Could this be the MB backup battery dying?


Type in italics (original post) is the first entry as not sure whether to start new post....
My System SpecsSystem Spec
21 Jan 2014   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Please attach new zip file
My System SpecsSystem Spec
21 Jan 2014   #9
Whiskey 7

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

New zip attached as Whiskey7a..
My System SpecsSystem Spec
22 Jan 2014   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

The latest 2 dmp's are still 0x124 hardware bugchecks. Ensure drivers for mouse and keyboard are updated.
My System SpecsSystem Spec
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 BSOD, mouse freezes &reboots possibly after new MS wireless KB & mouse




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