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Windows 7: computer has recover from unexpected shut down

11 Jan 2014   #1
mdpatel

window 7 home basic 64bit
 
 
computer has recover from unexpected shut down

when i have played game or browsing internet or listening music my computer shutdown automatically and restart itself and window screen show me to window has recover from unexpected shut down
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.2
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8004980028
BCP3: 00000000B6000000
BCP4: 0000000000040150
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

please tell me what should i do?


My System SpecsSystem Spec
.
11 Jan 2014   #2
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Hello mdpatel and welcome to Seven Forums.

In order for one of the BSOD experts to give you the best possible help, please follow the instructions in this tutorial:

Blue Screen of Death (BSOD) Posting Instructions

And one of the Forum experts prepared this troubleshooting guide that may also help. It's best to follow the steps in the order listed and not skip any of the steps. The troubleshooting guide will also let you test hardware for possible problems.

Troubleshooting Steps for Windows 7
My System SpecsSystem Spec
13 Jan 2014   #3
mdpatel

window 7 home basic 64bit
 
 

WHICH PROBLEM CREATE IN my computer hardware or software?
My System SpecsSystem Spec
.

13 Jan 2014   #4
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by mdpatel View Post
WHICH PROBLEM CREATE IN my computer hardware or software?
Unknown at this time if it's a hardware or software problem. That's what the BSOD Posting Instructions and troubleshooting guide should determine.
My System SpecsSystem Spec
Reply

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