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Windows 7: BSOD 0x00000050 help required

11 Jan 2014   #1
phillgriff

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD 0x00000050 help required

Hi

I've had quite a few BSOD's with this error. It's really frustrating and help is appriciated. I think it happens when I'm browsing on the net. It can happen after a few minutes or after an hour.

Here's the information I have

STOP: X00000050

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057


BCCode: 50
BCP1: FFFFF880FB9A1360
BCP2: 0000000000000000
BCP3: FFFFF88005971A18
BCP4: 0000000000000005
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


My System SpecsSystem Spec
.
11 Jan 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

More information needed.

1. Download the .BAT file to your desktop
2. Right-click and 'Run as Administrator'
3. Locate .ZIP file on desktop and upload here.

Attachment 301298
My System SpecsSystem Spec
11 Jan 2014   #3
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Please use Speccy to reveal system temperatures:
Speccy - Advanced System Information Tool

Code:
fffff880`0957ee48  fffff880`01008fb5Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x8fb5
Determine if an updated driver is available for the installed AMD Radeon HD 6650M video card.
My System SpecsSystem Spec
.

12 Jan 2014   #4
phillgriff

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Golden View Post
More information needed.

1. Download the .BAT file to your desktop
2. Right-click and 'Run as Administrator'
3. Locate .ZIP file on desktop and upload here.

Attachment 301298
Here's the upload.

Thanks
My System SpecsSystem Spec
12 Jan 2014   #5
phillgriff

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Golden View Post
Please use Speccy to reveal system temperatures:
Speccy - Advanced System Information Tool

Code:
fffff880`0957ee48  fffff880`01008fb5Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x8fb5
Determine if an updated driver is available for the installed AMD Radeon HD 6650M video card.
Here's a txt doc from Speccy. I did two text files as the temperature changed after a bit.

How do I check the driver updates for the graphics card?
My System SpecsSystem Spec
12 Jan 2014   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Temperatures look OK to me.

Navigate here, and fill in your card details:
Download Drivers

Code:
Name:	AMD Radeon HD 6650M
My System SpecsSystem Spec
12 Jan 2014   #7
phillgriff

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Golden View Post
Temperatures look OK to me.

Navigate here, and fill in your card details:
Download Drivers

Code:
Name:	AMD Radeon HD 6650M
I used that link but the driver wouldn't install. I had the following error message

"AMD Catalyst Mobility canot be downloaded due to incompatible hardware/software on your computer.

The version of your graphics adapteris not supported.

Please contact your notebook manufacturer for a graphics driver update."

I went to the Lenovo site and downloaded the latest driver which was released in 2013.
My System SpecsSystem Spec
13 Jan 2014   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

OK. Lets see if that works.
My System SpecsSystem Spec
18 Jan 2014   #9
phillgriff

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I've used the laptop a few times this week and I haven't had any problems. Thanks for your help.
My System SpecsSystem Spec
18 Jan 2014   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

My System SpecsSystem Spec
Reply

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