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Windows 7: Memory Management BSOD when using Google Chrome

12 Jan 2014   #1
maguss

Windows 7 Professional x64
 
 
Memory Management BSOD when using Google Chrome

Hello everyone , I recently bought a new computer and have been getting Memory Management BSODs when using Google Chrome.I have played games for hours and it never happens. Only when using Chrome to browse websites. But it is probably not Chrome and more likely my ram.


I just want to make sure that is the cause of the problem. The reason I think it is my ram is because I use 1866mhz ram which I guess is atypical for my laptop(Clevo P370SM3) even though others have used it fine.

Anyway, I would love if someone were to look through the two dump files included in the zip and tell me for sure that it is my ram. I ran windbg and couldn't really find anything other then stuff pointing to memory and chrome as the program used before crash. I ran memtest 86+ 5.01(only 1 pass) and no errors were found.

Thanks Ahead!


My System SpecsSystem Spec
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12 Jan 2014   #2
matts6887

Windows 7 ultimate 64-bit
 
 

Yea it looks like it is in fact your ram thats the culprit because the bluescreenview screen(dump file viewer) is showing that its a memory management issue.

EDIT (forgot to put this in): I would try taking out your ram and put them back in one by one and see if you can get the death screen to show up. If at any point; it does; you might have a bad and or incompatible type of ram. Even though it may work while playing games etc. and at other times it doesnt THAT is probably the reason for the bsod(the ram is i do believe)
My System SpecsSystem Spec
12 Jan 2014   #3
maguss

Windows 7 Professional x64
 
 

Yeah I saw that, is there any way to know for sure before I contact the retailer and say the ram is faulty. I wanted to make sure because I have read online that just because it says memory management bsod does not mean that it is always the ram.

If anyone has a more technical information on the dump file pointing to the ram, it would be greatly appreciated. Like something inside the dump file pointing to the ram?
My System SpecsSystem Spec
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12 Jan 2014   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Welcome Maguss to our Forum. I'm not a BSOD team member but they will need this.


Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
12 Jan 2014   #5
maguss

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Welcome Maguss to our Forum. I'm not a BSOD team member but they will need this.


Blue Screen of Death (BSOD) Posting Instructions

I posted the zip with my initial post. If there is any other information needed, please tell me. And again if anyone can point out on the dump file were the ram is culprit, I would appreciate it. I just want to make sure if it is the problem before contacting Clevo.
My System SpecsSystem Spec
13 Jan 2014   #6
maguss

Windows 7 Professional x64
 
 

Bump. Anyone have a more technical answer please. Would love it.
My System SpecsSystem Spec
13 Jan 2014   #7
matts6887

Windows 7 ultimate 64-bit
 
 

Quote   Quote: Originally Posted by maguss View Post
Yeah I saw that, is there any way to know for sure before I contact the retailer and say the ram is faulty. I wanted to make sure because I have read online that just because it says memory management bsod does not mean that it is always the ram.

If anyone has a more technical information on the dump file pointing to the ram, it would be greatly appreciated. Like something inside the dump file pointing to the ram?
I mean; just the mere fact that when i opened the dump file using blue screen view; and the string "memory management" was shown there imo was a clear giveaway that it had most likely had to do with the ram; or another variable that manages ram etc.
My System SpecsSystem Spec
13 Jan 2014   #8
maguss

Windows 7 Professional x64
 
 

Ok the reason I thought it was something else was because the ram passed the memtest86. I will try leaving it running overnight to see if 6-7 passes of the memtest will give any errors.
My System SpecsSystem Spec
13 Jan 2014   #9
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Maguss, im at work at the minute so won't be able to look at the dmp files, but I promise to do so this evening.

In the meantime please follow this to test your RAM:
RAM - Test with Memtest86+

Run minimum of 8 passes please
My System SpecsSystem Spec
13 Jan 2014   #10
maguss

Windows 7 Professional x64
 
 

Ok thanks, I will leave it running overnight. That should be more then 8 passes I think.
My System SpecsSystem Spec
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