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Windows 7: BSOD After 1 monitor goes blank 0x00000116

12 Jan 2014   #1
chrisan

Win 7 Pro x64
 
 
BSOD After 1 monitor goes blank 0x00000116

Hello, I've had my computer crash twice in a similar fashion the past couple of weeks.

I have 3 monitors:

Dell 2007FP 1200x1600 (portrait)
Dell U2412M 1920x1200
Apple Cinema 1680x1050

My GeForce GTX 560 Ti powers the 24" and Apple while a GeForce 8400GS powers the portrait monitor.

Both times I BSOD'd the portrait monitor would act as if I slept my computer while the other 2 monitors still showed my desktop and applications. I would see the dell power save lcd screen and then the computer would freeze then goto BSOD. Attached is output from SF Diagnostic Tool.

I have been using the 8400 since March 2012 and have recently switched it to portrait mode this past September

El cheapo gfx card going bad perhaps?


My System SpecsSystem Spec
.
13 Jan 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi chrisan.

Please uinistall LogMeIn Mirror.
Code:
Name    LogMeIn Mirror Driver
Driver    c:\windows\system32\drivers\lmimirr.sys (2.50.0.596, 11.28 KB (11,552 bytes), 8/24/2012 2:41 PM)
Stress test both the Graphics Cards using Furmark.
  • NVIDIA GeForce GTX 560 Ti
  • NVIDIA GeForce 8400GS
Video Card - Stress Test with Furmark

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Update the display driver to the 332.21 WHQL: NVIDIA DRIVERS GeForce 332.21 Driver WHQL

Let us know the results.
_________________________________________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8018c514e0, fffff8801019e044, ffffffffc000000d, 3}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+994044 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8018c514e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8801019e044, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000000d, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+994044
fffff880`1019e044 803dde0aefff00  cmp     byte ptr [nvlddmkm+0x884b29 (fffff880`1008eb29)],0

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`02bd8848 fffff880`1049e140 : 00000000`00000116 fffffa80`18c514e0 fffff880`1019e044 ffffffff`c000000d : nt!KeBugCheckEx
fffff880`02bd8850 fffff880`10471569 : fffff880`1019e044 fffffa80`1439c000 00000000`00000000 fffffa80`1438e010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`02bd8890 fffff880`1049deed : fffffa80`18c514e0 fffffa80`18c514e0 fffffa80`18c514e0 fffffa80`1438e010 : dxgkrnl!DXGADAPTER::PrepareToReset+0x109
fffff880`02bd88d0 fffff880`10544f13 : fffffa80`18c514e0 00000000`00000000 fffffa80`14a5f280 fffffa80`1438e010 : dxgkrnl!TdrIsRecoveryRequired+0x245
fffff880`02bd8900 fffff880`1056ecf1 : 00000000`ffffffff 00000000`003a2661 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`02bd89e0 fffff880`1056d437 : 00000000`00000102 00000000`00000000 00000000`003a2661 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`02bd8a10 fffff880`105402d2 : ffffffff`ff676980 fffffa80`1438e010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`02bd8ab0 fffff880`1056cff6 : 00000000`00000000 fffffa80`14a5f280 00000000`00000080 fffffa80`1438e010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`02bd8bc0 fffff800`03b642ea : 00000000`03def4ba fffffa80`143b6760 fffffa80`0d383b30 fffffa80`143b6760 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`02bd8c00 fffff800`038b88e6 : fffff880`009f0180 fffffa80`143b6760 fffff880`009fb0c0 00000000`00000103 : nt!PspSystemThreadStartup+0x5a
fffff880`02bd8c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+994044
fffff880`1019e044 803dde0aefff00  cmp     byte ptr [nvlddmkm+0x884b29 (fffff880`1008eb29)],0

SYMBOL_NAME:  nvlddmkm+994044

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52676afe

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

2: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f80a000 fffff880`10441000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Oct 23 11:51:50 2013 (52676AFE)
    CheckSum:         00C0CF0F
    ImageSize:        00C37000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
13 Jan 2014   #3
chrisan

Win 7 Pro x64
 
 

Thanks for the reply Arc!

Uninstalled logmein
Upgraded to 332.21

Attached is a Speccy screenshot after me working for past 6 hours for what I could consider normal use when it has crashed in the past.

When I ran furmark on main display, the 560 went up to 87 degrees.

I can't figure out how to launch it on the portrait monitor. Even if I put the main screen on that display it still launches in my primary display and since it is portrait the window border is out of view so I'm unable to drag it. I started a custom 1200x1200 window and dragged that over to the portrait monitor, however it still seems to be using the GTX 560 as that temperature increases while my 8400 remains the same temp. I made sure there is no border bleeding over to the primary display.

Any ideas?
My System SpecsSystem Spec
.

13 Jan 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Temps are fine ... not to be worried about it at all

For formark, first test with the NVIDIA GeForce GTX 560 Ti connected only, removing/disconnecting the other. Then test on the NVIDIA GeForce 8400GS only, removing/disconnecting the other.

If furmark runs on a single monitor, no problem. But it is run the program on both the GPUs individually.
My System SpecsSystem Spec
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 BSOD After 1 monitor goes blank 0x00000116




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