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Windows 7: BSOD While watching video on Amazon.com error 0x0000003b

17 Jan 2014   #21
kmeck22

Windows 7 Pro 64 bit
 
 

I am going to watch one more video tonight just to test it one more time. If it works I will mark this as solved. You sir, are awesome. I thank you again!


My System SpecsSystem Spec
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22 Jan 2014   #22
kmeck22

Windows 7 Pro 64 bit
 
 

Sorry for coming back so late. But It looks like going to MSE has solved this. I tried going to Panda Cloud and it bluescreen during a game. I went back to MSE and everything is running fine. I really truly believe that Killer Network Manager does not like an aggressive antivirus screwing with it. Thank you again for helping me!
My System SpecsSystem Spec
22 Jan 2014   #23
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are welcome.

Let us know about any further issue.
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06 Feb 2014   #24
kmeck22

Windows 7 Pro 64 bit
 
 

So I got another BSOD tonight. I was just sitting there looking at FB, and out of nowhere, it just bluescreens. I have gamed a lot since the last time I spoke to you and I never got one BSOD. I looked it over with bluescreen viewer and it has an indication that afd.sys driver is involved again. That seems like the same driver that was at fault when you said that this could be a network driver issue. I downloaded and installed the latest driver for my Killer network adapter, so I hope that might be the issue. Attached is the .rar that contains my dump file. Any help is much appreciated!
My System SpecsSystem Spec
07 Feb 2014   #25
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.

Post it following the Blue Screen of Death (BSOD) Posting Instructions.
My System SpecsSystem Spec
07 Feb 2014   #26
kmeck22

Windows 7 Pro 64 bit
 
 

Alright, I will try over this weekend and get back to you asap. Will a driver crash create a BSOD or dump file?
My System SpecsSystem Spec
07 Feb 2014   #27
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by kmeck22 View Post
Will a driver crash create a BSOD or dump file?
Yes,it is supposed to do so. That is the purpose of Driver Verifier.
My System SpecsSystem Spec
07 Feb 2014   #28
kmeck22

Windows 7 Pro 64 bit
 
 

I did not notice this before but it looks like I had a BSOD on 1/20/2014. It looks like it has something to do with Nvidia. But I have the latest Nvidia driver for my card. I just checked. Attached is the dump file. Let me know if this sheds some light on things. Thanks again!
My System SpecsSystem Spec
07 Feb 2014   #29
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
fffff880`029bc430  fffff880`0f1b697aUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x12697a
Yes, there is a very little evidence that the display driver is probleming.

And unfortunately I dont know any driver version that works good with GTX 770. You may try the drivers on a trial and error basis:
  • 320.49 WHQL
  • 327.23 WHQL
  • 331.58 WHWL
  • 331.65 WHQL
  • 331.82 WHQL
Get them from Drivers - Download NVIDIA Drivers

Do a clean install on all of them. Uninstall the previously installed driver first.
Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Download the target WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Lengthy process, but the only stable version of nvidia is 314.22 lately, which does not support 700 series GPU.
My System SpecsSystem Spec
08 Feb 2014   #30
kmeck22

Windows 7 Pro 64 bit
 
 

So I haven't received any bluescreens as of yet since I downloaded a new driver for my video card. But now my usb devices(keyboard and mouse) are sporadically not working at times(I tried different usb ports and still get the same issues) and out of nowhere, my secondary HDD for storage disappeared! I restarted and it came back but I never had that happen before. Could this be a motherboard issue all together? I just can't seem to pinpoint what the heck is going on with this machine.
My System SpecsSystem Spec
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 BSOD While watching video on Amazon.com error 0x0000003b




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