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Windows 7: BSOD While watching video on Amazon.com error 0x0000003b

12 Jan 2014   #1
kmeck22

Windows 7 Pro 64 bit
 
 
BSOD While watching video on Amazon.com error 0x0000003b

I was watching a video on Amazon Prime and I got a BSOD. I just built this system several days ago and this is the first BSOD I have run into. Attached is a text file of the BSOD properties I got from BSOD viewer. I am also including the .dmp file in a .rar in case you need that too. Please let me know if you need anything else from me! Any help is much appreciated!!!


My System SpecsSystem Spec
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13 Jan 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi kmeck22.

A stop 0x3B is difficult to debug based on a single crash dump. As it is blaming the hardware, take some hardware tests .....

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Also it gives some hint of network failure. It may either the Killer Gaming failing itself or Avast is causing some blockage. Will decide about it after seeing the results of the hardware tests.
__________________________________________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {80000004, fffff880042975f8, fffff8800840cdd0, 0}

Probably caused by : hardware ( afd!AfdPoll64+557 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
13 Jan 2014   #3
kmeck22

Windows 7 Pro 64 bit
 
 

Okay I will get on that tonight to see what I come up with! Thanks for replying and I will reply soon with the information you requested!
My System SpecsSystem Spec
.

13 Jan 2014   #4
kmeck22

Windows 7 Pro 64 bit
 
 

Something to also add is that I played some games last night "Firefall" for one of them, which is an MMO. I wanted to test the network along with the graphics since this game requires both to run and I didn't get any bluescreen issues. Something tells me this may be a problem with Avast interfering with the Killer Network. But I will still run the respective tests just to make sure.
My System SpecsSystem Spec
13 Jan 2014   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by kmeck22 View Post
Something tells me this may be a problem with Avast interfering with the Killer Network.
There is some hints about it in the crash dump, too, but not very specifically. Whereas the prima facie failure is the hardware. So we should concentrate on it first.
My System SpecsSystem Spec
13 Jan 2014   #6
kmeck22

Windows 7 Pro 64 bit
 
 

Will do. I will get back with results either tonight or tomorrow. Thanks again!
My System SpecsSystem Spec
13 Jan 2014   #7
kmeck22

Windows 7 Pro 64 bit
 
 

Attached are my temps I got from real temp. These temps match up with the MSI Command Center's as well. I don't believe it's a heat issues. I have 8 fans in the case not including the CPU fan.
My System SpecsSystem Spec
13 Jan 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It may not be a temp issue, but we need a overall view of the temps; just to be sure. Please do the Speccy as suggested.
My System SpecsSystem Spec
13 Jan 2014   #9
kmeck22

Windows 7 Pro 64 bit
 
 

Attached is the speccy summary of temps on my PC. Let me know if this is what you wanted.
My System SpecsSystem Spec
13 Jan 2014   #10
kmeck22

Windows 7 Pro 64 bit
 
 

How long should I run the Video card and CPU stress tests?
My System SpecsSystem Spec
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 BSOD While watching video on Amazon.com error 0x0000003b




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