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Windows 7: BSOD from gaming/videos STOP: 0x0000003B win32k.sys

13 Jan 2014   #1
csemiles

Windows 7 64bit
 
 
BSOD from gaming/videos STOP: 0x0000003B win32k.sys

I've been getting this BSOD more frequently in the past few weeks, and I saw in another thread that it is generally a hardware issue. I'm downloading Furmark/Prime95/ and Mtest 86+ right now and will get back to you.


My System SpecsSystem Spec
.
14 Jan 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to the Forum.

Reduce items at start-up: Startup Programs - Change

Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup

AVG contributes to BSOD's. Please remove it for testing purpose. Use Microsoft Security Essentials.
Code:
Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
Recommended from a strict BSOD perspective, compatibility & stability compared to other security software:

Microsoft Security Essentials - Free Antivirus for Windows

Malwarebytes - Free

Good and Free system security combination.

Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

ESET online scanner: Free Online Virus Scanner | ESET

Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

Run Disk Check on your Hard Drive(s): Disk Check

Install Service Pack 1: Learn how to install Windows 7 Service Pack 1 (SP1)

Check for heating issues using Speccy or HWmonitor

Upload a screen shot: Screenshots and Files - Upload and Post in Seven Forums

Let us know the results.
My System SpecsSystem Spec
14 Jan 2014   #3
csemiles

Windows 7 64bit
 
 

Alright I've done a couple of scans.
No threats found from TDSSKILLER, ESET, sfc, or the disk check.

I just downloaded speccy and I'm gonna check for heat issues, but how do I go about doing that? Do I just use my computer normally for a couple hours then print screen what my speccy looks like?
My System SpecsSystem Spec
.

14 Jan 2014   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote   Quote: Originally Posted by csemiles View Post
I just downloaded speccy and I'm gonna check for heat issues, but how do I go about doing that? Do I just use my computer normally for a couple hours then print screen what my speccy looks like?
Yup

My System SpecsSystem Spec
15 Jan 2014   #5
csemiles

Windows 7 64bit
 
 

Alright, here is a snapshot I took after several hours of browsing/writing a paper/coding
My System SpecsSystem Spec
15 Jan 2014   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Looks alright.
My System SpecsSystem Spec
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 BSOD from gaming/videos STOP: 0x0000003B win32k.sys




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