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Windows 7: BSOD:Driver_Power_State_Failure, error 0x0000009F

15 Jan 2014   #1
ArthurJ092

Windows 7 64 Bit
 
 
BSOD:Driver_Power_State_Failure, error 0x0000009F

Lately, I've been receiving this BSOD after trying to shutdown my computer, then my computer will reboot after the BSOD flashes on the screen. It usually takes my computer a long time to shutdown(15-30 Minutes) before I get the BSOD.Also, I have a feeling whatever is causing this BSOD is interfering with my internet connection, considering that when my connection is sluggish it prompts me to restart or shutdown the computer, and that's where sometimes I receive this BSOD. After logging back into windows after receiving the BSOD, my internet connection is restored to it's normal speed. It may be just a coincidence, but I am just putting that info out there. I have received this BSOD 3 times in the last 4 days and it's classified as a critical error in the event viewer. The debug file is attached below. Thanks in advance for any assistance you guys provide to me.


My System SpecsSystem Spec
.
15 Jan 2014   #2
YoYo155

Windows 10
 
 

Welcome to SF Arthur .
Your observation is consistent with the dump files as to being network related,
the bugchecks appear to have been caused by outdated drivers.

First of all, why are you connected both by your Ethernet connection and via WiFi (simultaneously)?
Please choose one to use at a time, and when possible I recommend the Ethernet wired connection.

Code:
Name    [00000012] 802.11n Wireless LAN Card
Adapter Type    Ethernet 802.3
Product Type    802.11n Wireless LAN Card
Installed    Yes
PNP Device ID    PCI\VEN_1814&DEV_3090&SUBSYS_663211AD&REV_00\4&125A0B80&0&0028
Last Reset    1/15/2014 1:35 PM
Index    12
Service Name    netr28x
IP Address    10.0.0.3, fe80::6479:b656:5eb6:c612, 2601:7:5680:378:94ca:8f79:e9:5a58, 2601:7:5680:378:6479:b656:5eb6:c612
IP Subnet    255.255.255.0, 64, 128, 64
Default IP Gateway    10.0.0.1, fe80::cea4:62ff:fe7e:d2e1
DHCP Enabled    Yes
DHCP Server    10.0.0.1
DHCP Lease Expires    1/22/2014 1:36 PM
DHCP Lease Obtained    1/15/2014 1:36 PM
MAC Address    1C:65:9D:98:D5:F1
Memory Address    0xFEAF0000-0xFEAFFFFF
IRQ Channel    IRQ 4294967293
Driver    c:\windows\system32\drivers\netr28x.sys (5.0.9.0, 2.24 MB (2,350,176 bytes), 12/6/2012 9:42 AM)
Code:
lmvm netr28x
Browse full module list
start             end                 module name
fffff880`04454000 fffff880`04698000   netr28x  T (no symbols)           
    Loaded symbol image file: netr28x.sys
    Image path: netr28x.sys
    Image name: netr28x.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Nov 28 03:32:10 2012


Code:
Name    [00000007] Realtek PCIe FE Family Controller
Adapter Type    Ethernet 802.3
Product Type    Realtek PCIe FE Family Controller
Installed    Yes
PNP Device ID    PCI\VEN_10EC&DEV_8136&SUBSYS_2AB1103C&REV_05\4&C011167&0&0050
Last Reset    1/15/2014 1:35 PM
Index    7
Service Name    RTL8167
IP Address    10.0.0.2, fe80::5068:2bfb:7505:2c8, 2601:7:5680:378:450b:6369:7079:d80b, 2601:7:5680:378:5068:2bfb:7505:2c8
IP Subnet    255.255.255.0, 64, 128, 64
Default IP Gateway    10.0.0.1, fe80::cea4:62ff:fe7e:d2e1
DHCP Enabled    Yes
DHCP Server    10.0.0.1
DHCP Lease Expires    1/22/2014 1:58 PM
DHCP Lease Obtained    1/15/2014 1:58 PM
MAC Address    64:31:50:24:FD:06
I/O Port    0x0000E800-0x0000E8FF
Memory Address    0xFEBFF000-0xFEBFFFFF
Memory Address    0xFDFFC000-0xFDFFFFFF
IRQ Channel    IRQ 4294967294
Driver    c:\windows\system32\drivers\rt64win7.sys (7.44.421.2011, 460.10 KB (471,144 bytes), 4/21/2011 7:17 PM)
Code:
lmvm Rt64win7
Browse full module list
start             end                 module name
fffff880`046a5000 fffff880`0471a000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: Rt64win7.sys
    Image name: Rt64win7.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Apr 21 21:15:33 2011
Please update the driver:
Description Version Update File Size Download
Win7 and WinServer 2008 R2 Auto Installation Program (SID:1624922)
7.077 2013/12/23 5968k Choose a server

Quote   Quote: Originally Posted by ArthurJ092 View Post
when my connection is sluggish it prompts me to restart or shutdown the computer, and that's where sometimes I receive this BSOD. After logging back into windows after receiving the BSOD, my internet connection is restored to it's normal speed.
A question, when you say it prompts you, what exactly does so?
What software does the message originates from?
My System SpecsSystem Spec
15 Jan 2014   #3
ArthurJ092

Windows 7 64 Bit
 
 

Quote   Quote: Originally Posted by YoYo155 View Post
Welcome to SF Arthur .
Your observation is consistent with the dump files as to being network related,
the bugchecks appear to have been caused by outdated drivers.

First of all, why are you connected both by your Ethernet connection and via WiFi (simultaneously)?
Please choose one to use at a time, and when possible I recommend the Ethernet wired connection.


Quote   Quote: Originally Posted by ArthurJ092 View Post
when my connection is sluggish it prompts me to restart or shutdown the computer, and that's where sometimes I receive this BSOD. After logging back into windows after receiving the BSOD, my internet connection is restored to it's normal speed.
A question, when you say it prompts you, what exactly does so?
What software does the message originates from?
I just disabled the wireless connection. I had both because I was letting my cousin use my connection for awhile until he got his own and never bothered to disable it because I didn't think it was really an issue. As for the drivers, I updated them, but only folders were extracted. Is that normal? Also, when I said "prompt" I meant that in the sense that the slow connection made me restart the computer to try to fix the internet connection. There was nothing on the computer or a message prompting me to the restart computer. I apologize for my poor writing there.
My System SpecsSystem Spec
.

15 Jan 2014   #4
ArthurJ092

Windows 7 64 Bit
 
 
Update

Update:After taking my computer out of sleep mode, the internet connection wasn't working anymore. There was also some problems with the computer itself: I couldn't access My Computer, Network and Share center(which I accessed through the search function) Control Panel, Games, Desktop, Device and Printers, Music, Documents, and Pictures through the windows menu that's pulled up by clicking the windows icon at the bottom left corner of the screen. However, I was able to access Default programs, Help and support, and was able to able to access the programs on the left side through the icons.I was also able to use the search function. Seeing that my computer wasn't functioning properly, I decided to restart the computer to see if that would restore the internet connection and fix the problem of the glitchy windows menu. But instead of restarting normally, the computer was stuck on the logging off screen for over 2 hours, until I decided to manually shut down the system. The system rebooted normally, and everything seems to be working fine now, but I don't think I can put the computer in sleep mode again. This was actually a problem I had before about a month back, but it went away on it's own, so I didn't think it was a big deal. Also, it would only cease internet connectivity and disallow me to access the network and sharing center. This problem with the windows menu is a new development. So I am assuming the updating of the drivers might have something to do with this problem resurfacing.

Cliffs:
-Internet connection stopped working after taking computer out of sleep mode.
-Windows menu was glitchy
-Decided to restart PC to see if it would fix the problems
-Computer was stuck on logging in screen for over 2 hours until I decided to manually shut it down.
-PC rebooted without any issues and computer is running well now
-Had this problem in the past but didn't think too much of it
-The driver updates may have caused this problem to resurface
My System SpecsSystem Spec
17 Jan 2014   #5
YoYo155

Windows 10
 
 

Hi Arthur .
That's a cluster of of issues you have there, Iwould like to run through some tests please.

warning   Warning
The Following Method Should NOT Be Performed On An SSD!

Testing the HDD:
  1. Perform a Disk Check | Disk Check- Scroll down to OPTION TWO of the tutorial and use the /R switch in the CHKDSK command | chkdsk C: /R.
  2. Then Post the Disk Check results following | This Tutorial.
  3. Once back in Windows, download Crystal Disk Info and post a screenshot (multiple shots if you have more than one drive).
  4. Download SeaTools for DOS if you don't want to use a CD to test the HDD you can use YUMI – Multiboot USB Creator to create a bootable USB (instructions are found at the bottom of both pages).
  5. If SeaTools for DOS is unable to recognize your HDD:
  6. Visit HDDdiag and follow the instructions | Or follow the instructions below.
Note   Note
If SeaTools For DOS does not recognize the drive;

Boot into the BIOS using the *Fx key.
Look for an entry called SATA Mode (or something similar), it should be set to IDE / AHCI.
It's probably set to AHCI which is why SeaTools doesn't recognize them in the DOS environment.
Set it to IDE then save and exit usually by pressing the F10 key.
Now boot into SeaTools and it should detect the drives.
Start the Long Test and let it run.
Upon completion don't try to boot into Windows as it will only result in a BSOD, go back into the BIOS
and change the SATA setting back to what it was in the first place.

Please scan for possible infection and file corruption:
(*Kaspersky Rescue CD from a USB thumbdrive)




Let us know the results .
My System SpecsSystem Spec
20 Jan 2014   #6
ArthurJ092

Windows 7 64 Bit
 
 
Results

Check Disk:
Quote:
Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
448000 file records processed. File verification completed.
1872 large file records processed. 0 bad file records processed. 0 EA records processed. 49 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
560060 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
448000 file SDs/SIDs processed. Cleaning up 159 unused index entries from index $SII of file 0x9.
Cleaning up 159 unused index entries from index $SDH of file 0x9.
Cleaning up 159 unused security descriptors.
Security descriptor verification completed.
56031 data files processed. CHKDSK is verifying Usn Journal...
37241656 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
447984 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
124055406 free clusters processed. Free space verification is complete.
Windows has checked the file system and found no problems.

963991551 KB total disk space.
466988196 KB in 368253 files.
199792 KB in 56032 indexes.
0 KB in bad sectors.
581939 KB in use by the system.
65536 KB occupied by the log file.
496221624 KB available on disk.

4096 bytes in each allocation unit.
240997887 total allocation units on disk.
124055406 allocation units available on disk.

Internal Info:
00 d6 06 00 5d 79 06 00 d2 e5 0b 00 00 00 00 00 ....]y..........
d7 96 00 00 31 00 00 00 00 00 00 00 00 00 00 00 ....1...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
Virus Scan Results:
TDSS Killer:0 threats found
Kaspersky Recovery Disk:4 Threats found(2 high in severity and 2 medium in severity)
Malwarebytes: Detected 3 files and 2 folders for a total of 5 threats. None of them seemed serious. They were all "PUP.Optional.OpenCandy."


Crystal Disk Info and SFC scan print screens have been uploaded as attachment files.
My System SpecsSystem Spec
23 Jan 2014   #7
YoYo155

Windows 10
 
 

Hi Arthur I apologize for my absence.

Can you please upload the logs?

Kaspersky Rescue CD log should be in your C:\ partition inside a folder appropriately named Kaspersky Rescue CD (or something of that nature).
Also please follow OPTION THREE of the SFC tutorial and post the CBS log.

Anything new to add since?
My System SpecsSystem Spec
23 Jan 2014   #8
ArthurJ092

Windows 7 64 Bit
 
 

Quote   Quote: Originally Posted by YoYo155 View Post
Hi Arthur I apologize for my absence.

Can you please upload the logs?

Kaspersky Rescue CD log should be in your C:\ partition inside a folder appropriately named Kaspersky Rescue CD (or something of that nature).
Also please follow OPTION THREE of the SFC tutorial and post the CBS log.

Anything new to add since?
Nothing new to add. The computer is running fine, no BSODS and long shut down times, and it even came out of sleep mode without any issues(Internet connection stayed intact and windows menu wasn't glitchy).
My System SpecsSystem Spec
23 Jan 2014   #9
YoYo155

Windows 10
 
 

Quote   Quote: Originally Posted by ArthurJ092 View Post
Nothing new to add. The computer is running fine, no BSODS and long shut down times, and it even came out of sleep mode without any issues(Internet connection stayed intact and windows menu wasn't glitchy).
Hey thanks for the update, great to hear !

You had a Trojan, be careful what you download!!
Code:
1/20/14 7:43 AM    Detected: Trojan.Win32.Yakes.ahsz    C:/Users/Kevin/Downloads/Tone2.VST.VSTi.PlugIns.Pack/Tone2.Warmverb.VST.v1.0.1.full/Tone2_Warmverb_v1.0.1_PC_full_setup.exe/data0000
If you feel the issue is solved please mark the thread as so .
My System SpecsSystem Spec
23 Jan 2014   #10
ArthurJ092

Windows 7 64 Bit
 
 
Sleep mode problem has returned

I retract my statement about the sleep mode problem being fixed, considering the problem has returned. To be more specific, 2 hours ago, I put the computer in sleep mode for 30 minutes to see if the problem was actually fixed, and the internet connection seemed to be staying intact for awhile, but it went out after like 15 minutes after it came out of sleep mode. I honestly don't understand this relationship between the computer going into sleep mode and the internet being disconnected, but I haven't gotten a BSOD in awhile, so I don't even know if this is a BSOD problem anymore.
My System SpecsSystem Spec
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