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Windows 7: Feeling Blue

15 Jan 2014   #1
Commodore Pet

Windows 7 Home Premium 64 bit SP1
 
 
Feeling Blue

Well it had to happen sometime! I have started getting Blue screens and it does not seem to be specific to any software. I recently upgraded my RAM but other than that, I can't think of any reason for this. I have included my dump file.

Thanks for the help.


My System SpecsSystem Spec
.
15 Jan 2014   #2
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

I'll address some hardware issues. Did you set the RAM spec per their labels in your BIOS? Those have 1.65V and 10-12-12-31 timings and may be still set on the old specs.
My System SpecsSystem Spec
15 Jan 2014   #3
Commodore Pet

Windows 7 Home Premium 64 bit SP1
 
 

I have the bios set to "Auto" for the RAM settings but I will take a look and let you know if I find anything.
My System SpecsSystem Spec
.

16 Jan 2014   #4
Commodore Pet

Windows 7 Home Premium 64 bit SP1
 
 

I checked the bios out and it looked like the settings were fine. I also made sure I had the 2 memory modules installed in the preferred slots.
My System SpecsSystem Spec
20 Jan 2014   #5
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

More BSODs?





RAM (memory) test:


This will require memtest on a bootable CD or USB stick.


RAM - Test with Memtest86+
My System SpecsSystem Spec
21 Jan 2014   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
fffff880`02c70838  fffff880`00dcea9aUnable to load image \??\C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfwfpf.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bdfwfpf.sys
*** ERROR: Module load completed but symbols could not be loaded for bdfwfpf.sys
 bdfwfpf+0xca9a
WinDBG blames BitDefender firewall as the faulting driver. I recommend uninstalling all BitDefender products completely, and replacing them with:

MSE

and turning on Windows Firewall if it doesn't turn itself on automatically after uninstalling BitDefender and rebooting

Windows Firewall - Turn On or Off
My System SpecsSystem Spec
24 Jan 2014   #7
Commodore Pet

Windows 7 Home Premium 64 bit SP1
 
 

I uninstalled the 2013 version of Bitdefender that I was using and installed the newest version. I will see if that solves the problem and let you know.

So much for that! It blue screened while I was typing this. I am going to check a few other things before I completely remove Bitdefender and will get back to you.
My System SpecsSystem Spec
02 Feb 2014   #8
Commodore Pet

Windows 7 Home Premium 64 bit SP1
 
 

I went on the Bitdefender forums looking for ideas. One was to upgrade my network LAN driver to the latest version, which I did, but I got another blue screen shortly after.

I also realized I was running SuperAntiSpyware Professional at the same time as Bitdefender and that maybe the two of them were not getting along very well. I turned off SuperAntiSpyware's realtime scanning and auto Windows startup early last week and I have not had a problem since. It is too early to call this a victory, but so far so good. I will post again once I have waited longer.

I really don't want to delete my paid version of Bitdefender unless I absolutely have to.
My System SpecsSystem Spec
02 Feb 2014   #9
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Two real time AV pgms running at the same time can cause issues on a machine. Even having both installed might present some unforseen issue - but running two is definitely asking for performance issues in the least.

You've resolved the SAS / Bitdefender conflict by disabling SAS realtime protection. Are there any other AV pgms on your system - some people think "more is better". Run through your Progams and Features list.

you might want to check your statup configurations and trim it down to only the required statups (usually only AV, but some base drivers [touchpad] might need to be there too)
see: Troubleshoot Application Conflicts by Performing a Clean Startup
Start with Option One.

I run my system with bare bones startup all the time and check startup after I install something. Who knows what apps might put in there!

I selectively, over time.. one at a time, whittle down services - (it's more difficult and I break some things... but I know it's broken because I changed a service) . I have no external Bluetooth (BT) devices, so I don't need BT services/hardware. BT might not be a good example becasue it is difficult to get back, at least on my HP it is. But... without any external BT devices to use with Windows, I'm not that concerned. If I ever acquire a BT device and need BT services on my machine, it's my headache

I hope the AV pgm conflict was the cause and your corrective action is the cure.
Wait and see mode, now....

Bill
.
My System SpecsSystem Spec
06 Feb 2014   #10
Commodore Pet

Windows 7 Home Premium 64 bit SP1
 
 

Well that didn't work either, I went back on the Bitdefender forum and found this for a fix. Before I do this I would like to know what setting ICMPv6 to ALLOW does as far as a security threat. Does anyone know if this is a good idea?

Thanks


My System SpecsSystem Spec
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 Feeling Blue




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