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Windows 7: Windows 7 BSOD

18 May 2014   #11
Thedoctor44

 

Run the bat file as administrator, sorry I confused it with another program.
It should still create a folder on the desktop after running the bat file.


My System SpecsSystem Spec
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18 May 2014   #12
Claude71

Windows 7 Ultimate 64bit
 
 

Tried running the .bat file as "Run as Administrator" nothing written into folder. Watched it do its thing and a lot of functions had access denied.
My System SpecsSystem Spec
18 May 2014   #13
derekimo

Microsoft Community Contributor Award Recipient

 
 

What .bat file?

Both of these are .exe files,

Blue Screen of Death (BSOD) Posting Instructions
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19 May 2014   #14
Claude71

Windows 7 Ultimate 64bit
 
 

I know its a .exe file, but that creates a .bat file which, I was told to run and that program is just getting access denied if when ran as an administrator.
My System SpecsSystem Spec
19 May 2014   #15
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by Claude71 View Post
I know its a .exe file, but that creates a .bat file which, I was told to run and that program is just getting access denied if when ran as an administrator.
It shouldn't create a .bat file and you shouldn't need to run as admin, it auto-elevates itself.

I don't know if Comodo is interfering with it, try disabling that just while you run the DM log collector.
My System SpecsSystem Spec
19 May 2014   #16
Claude71

Windows 7 Ultimate 64bit
 
 

NICE ONE, Comodo Shouldn't be interfering but I finally able to get the logs needed. After disabling Comodo, running the dm log collector as administrator.
My System SpecsSystem Spec
19 May 2014   #17
derekimo

Microsoft Community Contributor Award Recipient

 
 

Well, one step forward. There are no dumps in your upload though.

Are you running any cleaning programs? Stop if you are.

For the time being uninstall Comodo as requested by The Doctor, use MSE for now.

Microsoft Security Essentials - Microsoft Windows
My System SpecsSystem Spec
19 May 2014   #18
Claude71

Windows 7 Ultimate 64bit
 
 

I will attach the latest one and then install MSE. Hope they help.
My System SpecsSystem Spec
19 May 2014   #19
Thedoctor44

 

You haven't included all the files, only the crash dumps.

Can you go to the start menu and type in msinfo32
then click file > save, save it onto your desktop then compress it in a .zip archive.
Upload that folder.

I believe we are looking at network issues.

I can't verify the timestamp on the hola_net.sys driver which is indeed a network driver, that appears to be loaded with each crash dump.

I need the msinfo32 file.
My System SpecsSystem Spec
19 May 2014   #20
derekimo

Microsoft Community Contributor Award Recipient

 
 

It's in post #16 Doc, take it away. Sorry for jumping in here.
My System SpecsSystem Spec
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 Windows 7 BSOD




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