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Windows 7: Daily BSOD no matter what is running

16 Jan 2014   #1
Cheryl7

Windows 7 Home Premium 64 bit
 
 
Daily BSOD no matter what is running

I quit using this PC about a year ago because everytime I turned it on it would end in BSOD. This happens whether any user applications are running or not. I'd really like to get it fixed because I miss this PC!

I have run memory and disk checks with no obvious problems identified.

Diagnostic File Attached.

Thanks for any help you can provide!


My System SpecsSystem Spec
.
17 Jan 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to the Forum.

Your ATI drivers require update: Download Drivers
Quote:
Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper
Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\USER\Downloads\SF_16-01-2014\SF_16-01-2014\011514-17472-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16841.amd64fre.win7_gdr.110622-1503
Machine Name:
Kernel base = 0xfffff800`02c5b000 PsLoadedModuleList = 0xfffff800`02e98e70
Debug session time: Thu Jan 16 04:15:24.611 2014 (UTC + 6:00)
System Uptime: 0 days 1:22:44.953
Loading Kernel Symbols
...............................................................
................................................................
....................
Loading User Symbols
Loading unloaded module list
...........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800b3e1010, fffff88004072c08, 0, d}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6c08 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800b3e1010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004072c08, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000d, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+6c08
fffff880`04072c08 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`0280ea68 fffff880`0410f000 : 00000000`00000116 fffffa80`0b3e1010 fffff880`04072c08 00000000`00000000 : nt!KeBugCheckEx
fffff880`0280ea70 fffff880`0410ed87 : fffff880`04072c08 fffffa80`0b3e1010 00000000`00000000 fffffa80`09e50010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`0280eab0 fffff880`05d5ef07 : fffffa80`0b3e1010 00000000`00000000 00000000`00000000 fffffa80`09e50010 : dxgkrnl!TdrIsRecoveryRequired+0x21f
fffff880`0280eae0 fffff880`05d88bd4 : fffffa80`00000000 00000000`0004da96 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`0280ebc0 fffff880`05d5a2d5 : fffffa80`09e50010 fffffa80`00000000 00000000`0004da96 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0xd0
fffff880`0280ebf0 fffff880`05d86e7a : 00000000`00000000 fffffa80`0b072750 00000000`00000080 fffffa80`09e50010 : dxgmms1!VidSchiScheduleCommandToRun+0x1e9
fffff880`0280ed00 fffff800`02f6b6fa : 00000000`fffffc32 fffffa80`09e7c8c0 fffffa80`06a0a040 fffffa80`09e7c8c0 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`0280ed40 fffff800`02ca9b46 : fffff800`02e45e80 fffffa80`09e7c8c0 fffff800`02e53c40 fffff880`01060810 : nt!PspSystemThreadStartup+0x5a
fffff880`0280ed80 00000000`00000000 : fffff880`0280f000 fffff880`02809000 fffff880`0280d690 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+6c08
fffff880`04072c08 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+6c08

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4bf1b572

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

0: kd> lmvm atikmpag
start             end                 module name
fffff880`0406c000 fffff880`040b2000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Tue May 18 03:30:26 2010 (4BF1B572)
    CheckSum:         0004D7D7
    ImageSize:        00046000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Code:
Driver	c:\windows\system32\drivers\atikmpag.sys (8.14.1.6117, 257.50 KB (263,680 bytes), 1/14/2011 2:13 PM)

Reduce items at start-up: Startup Programs - Change

Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup

ESET contributes to BSOD. Please remove it for testing purpose. Use Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other security software:

Microsoft Security Essentials - Free Antivirus for Windows

Malwarebytes - Free

Good and Free system security combination.

Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

ESET online scanner: Free Online Virus Scanner | ESET

Install all windows updates including Service pack 1: Learn how to install Windows 7 Service Pack 1 (SP1)
My System SpecsSystem Spec
18 Jan 2014   #3
Cheryl7

Windows 7 Home Premium 64 bit
 
 

Thank You KoolKat77!!

Updating the driver was an adventure. AMD Catalyst Control Center tried to load all kinds of stuff. Got BSOD in middle of install. Had to go to system restore point. Eventually got ATI driver updated and ran driver sweeper.

Now almost 24 hours without BSOD. Keeping fingers crossed!

Thank you for identifying the driver issue.
My System SpecsSystem Spec
.

18 Jan 2014   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Thanks for letting us know. Good luck.

My System SpecsSystem Spec
22 Jan 2014   #5
Cheryl7

Windows 7 Home Premium 64 bit
 
 

Uh Oh! Another BSOD 3 days after updating ATI display driver and cleaning leftover files with Display Driver Uninstaller.

Any advice on whether this is a new issue or if I somehow didn't get the above changes done correctly?

Thanks!
My System SpecsSystem Spec
22 Jan 2014   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

The last dump is of 21st Jan. Reconfigure to collect "small memory dumps": Dump Files - Configure Windows to Create on BSOD
My System SpecsSystem Spec
23 Jan 2014   #7
Cheryl7

Windows 7 Home Premium 64 bit
 
 

The January 21st mini-dump is the one that was 3 days after the driver update.
My System SpecsSystem Spec
Reply

 Daily BSOD no matter what is running




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