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Windows 7: BSOD playing games or otherwise, error 0x00000116

16 Jan 2014   #1
LemonPower

Windows 7 Home Premium 64 bit
 
 
BSOD playing games or otherwise, error 0x00000116

Since this thread is hanging on both the BDoS relevance and hardware/software/graphics cards sections I have been trying to decide where I should post it. I've eventually decided to post it in the BDoS section. If users or staff should find this topic inappropriate in this location I'd have it corrected immediately.

I have been getting blue screens related to my video card for quite a while now both when playing a game or simply sitting idle. There are certain things that trigger a bluescreen or a driver failure (i.e. opening MP4 files, starting applications that use DX or OpenGL such as games ect.)

My graphics card is an AMD Radeon HD 5670 with 1024 MB GDDR5 memory. By default my core clock is running a maximum of 775 MHz and my memory clock is running a maximum 1010MHz. I've experienced more system stability and have actually been able to run The Elder Scrolls V: Skyrim smoothly by declocking both clocks down by a 100 MHz (675MHz / 910Mhz) for multiple hours but am still experiencing issues and occasional blue screens from session to session (some sessions seem more stable than others). The power supply to the processor is set by default to a minimum of 800 MHz and a maximum of 2800 MHz.

My graphics card drivers are run by Catalyst Control Center 13.12 of which the driver packet version is registered as 13.251-131206a-166389C-ATI. My Direct3D versions is 9.14.10.01001 and my OpenGL version is 6.14.10.12618.

So far digging across various forums and websites I have discovered that a large group of people using the (MSI/AMD/ATI) Radeon (HD) 4xxx and 5xxx series in their systems have been experiencing major driver malfunction following the last updates. Despite the seemingly large group of people having a similar or set of problems I'm having difficulty finding specific issues relating to the AMD Radeon HD 5670 though most Radeon cards share the same drivers or driver packets.


So far I've done/tried the following things:
  • I've ruled out that it is a hardware issue as running the card on another computer has yielded no problems whatsoever.
  • I've also tried running a different graphics card in my system and the same problems persisted.
  • I've also ruled out heating being a possible cause as the graphics card remains within normal heat parameters, even while running demanding applications.
  • I've completely cleaned out the heatsink and applied new thermal paste.
  • I've been running my current system configuration for quite a while so I wouldn't consider bad system alchemy to be the cause. I've also been unable to find any conflicts.
  • All my system memory cards have yielded no anomaly's.
  • Completely reinstalled Windows 7 on a new seagate harddrive and the same issues persisted running the same drivers (there are no alternative drivers)
  • I've tested and ran a variation of under/overclock profiles and settings, some variations providing more stability than others but the problems still persisted. Though given less frequently with certain settings
  • I've also done a clean install of the driver's software. I rolled back as far as v10 series but that seemed to have cause more stability issues.
  • I've been unable to determine if voltage fluctuations or sensor anomaly's have a possible roll on the problem.

I'm hoping this thread will yield new insight for me and others that could have the same issue or further assistance from people with more knowledge and/or experience on the matter. I've attached a picture of the actual bluescreen, though it is of poor quality. I've also included the requested information in the zip folder.


My System SpecsSystem Spec
.
17 Jan 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi LemonPower.

Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Let us know the results.
____________________________________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8003d6a390, fffff88002c0bd88, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+bd88 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8003d6a390, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88002c0bd88, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+bd88
fffff880`02c0bd88 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`0239e9c8 fffff880`0408e140 : 00000000`00000116 fffffa80`03d6a390 fffff880`02c0bd88 00000000`00000000 : nt!KeBugCheckEx
fffff880`0239e9d0 fffff880`0408de4a : fffff880`02c0bd88 fffffa80`03d6a390 fffffa80`04726520 fffffa80`0971a410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`0239ea10 fffff880`04134f13 : fffffa80`03d6a390 00000000`00000000 fffffa80`04726520 fffffa80`0971a410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`0239ea40 fffff880`0415ecf1 : 00000000`ffffffff 00000000`0021d793 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`0239eb20 fffff880`0415d437 : 00000000`00000102 00000000`00000003 00000000`0021d793 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`0239eb50 fffff880`041302d2 : ffffffff`ff676980 fffffa80`0971a410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`0239ebf0 fffff880`0415cff6 : 00000000`00000000 fffffa80`06712b40 00000000`00000080 fffffa80`0971a410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`0239ed00 fffff800`02f262ea : 00000000`fffffc32 fffffa80`07d41b50 fffffa80`039d3040 fffffa80`07d41b50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`0239ed40 fffff800`02c7a8e6 : fffff880`02fd3180 fffffa80`07d41b50 fffff880`02fddfc0 fffff880`0239ee40 : nt!PspSystemThreadStartup+0x5a
fffff880`0239ed80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+bd88
fffff880`02c0bd88 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+bd88

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52a231d9

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

3: kd> lmvm atikmpag
start             end                 module name
fffff880`02c00000 fffff880`02ca0000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Sat Dec 07 01:51:45 2013 (52A231D9)
    CheckSum:         0009FEFF
    ImageSize:        000A0000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
18 Jan 2014   #3
LemonPower

Windows 7 Home Premium 64 bit
 
 

The GPU is overclocked by default, I've 'down'clocked it by values of 100 each which has yielded more system stability.



I have the following results screening my system with speccy taken during startup, a 4 hour session and stressing the card. They have been attached in a zip file named accordingly.

Using FurMark has yielded the following results.

Without ring of tessellation object:


With ring of tessellation object:
My System SpecsSystem Spec
.

18 Jan 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

96 degrees .... within what time?
My System SpecsSystem Spec
18 Jan 2014   #5
LemonPower

Windows 7 Home Premium 64 bit
 
 

15/20 minutes, though the card rarely reaches that point during normal usage. The crashes are also inconsistent with the temperature.
My System SpecsSystem Spec
18 Jan 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

OK, after reducing the clocks, let us know how it is running.

Furmark will generate heat, that is normal.
My System SpecsSystem Spec
18 Jan 2014   #7
LemonPower

Windows 7 Home Premium 64 bit
 
 

So far I've been running successfully without any catastrophic failures for 4 separate sessions each lasting from 2 to 4 hours. GPU and system stability seems to variate per each session. So far I've had occasions where I had horizontal and vertical lines flashing across my screen with the color depending on the on screen color. I've had a few black and grey screens and driver blackouts of which the system recovered itself from within seconds.

I've been unable to specifically trigger either GSoS' or BSoD's or the artifacts and flashes as they seem to happen at random during any running application. It being full screen or windowed. So far playing with the clock settings

I've found that the most stability is found swaying lower than 100 MHz from the system default settings.
CPU:

Memory:


I've been unable to find any anomaly's with either my voltage or system sensors.
Though system stability seems to be up on-screen anomaly's with the graphics card remain. So far non of them have been leading to catastrophic system failure. The driver has been able to reinitialize itself so far.
My System SpecsSystem Spec
18 Jan 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

I think you should check the situation applying another GPU.
My System SpecsSystem Spec
18 Jan 2014   #9
LemonPower

Windows 7 Home Premium 64 bit
 
 

Currently not really an option as the only person with the same card is unavailable for a prolonged period of time. Unless you mean acquiring a different card all together.
My System SpecsSystem Spec
18 Jan 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

If you can get any (any means any) GPU from the friends or family, the test will work.
My System SpecsSystem Spec
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 BSOD playing games or otherwise, error 0x00000116




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