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Windows 7: BSOD playing AC4 Black Flag, bccode e1


19 Jan 2014   #1

Windows 7 Professional
 
 
BSOD playing AC4 Black Flag, bccode e1

Hi, I need some help from an issue I have been having. I have a custom built pc that is barely a month old that has randomly been giving BSOD'S. The error usually pops up when I am playing a graphics intensive game, it can occur twenty minutes in or two hours in and i have no idea what to do. The OS is Windows 7 Professional, attached is the debug report that i ran last and this is the error I receive:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF8800B319880
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\011914-12979-01.dmp
C:\Users\admin\AppData\Local\Temp\WER-42354-0.sysdata.xml




Attached Files
File Type: zip SFdebugFiles-ADMIN-PC.zip (273.8 KB, 5 views)
My System SpecsSystem Spec
.

20 Jan 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hi dpiddy24.

XBox USB wireless controller is contributing to your BSODs.
Code:
fffff880`02f1aff8  fffff880`04854e08Unable to load image \SystemRoot\system32\DRIVERS\xusb21.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for xusb21.sys
*** ERROR: Module load completed but symbols could not be loaded for xusb21.sys
 xusb21+0x9e08
And the version that you are using is a common BSOD issue with Windows 7.
Code:
fffff880`0484b000 fffff880`0485d100   xusb21   T (no symbols)           
    Loaded symbol image file: xusb21.sys
    Image path: \SystemRoot\system32\DRIVERS\xusb21.sys
    Image name: xusb21.sys
    Timestamp:        Fri Aug 14 03:40:17 2009 (4A848F49)
    CheckSum:         0001398B
    ImageSize:        00012100
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from Software Downloads | Microsoft Hardware

Update Realtek network driver too; get it from Realtek
Get teh first one of the list, Windows 7 and WinServer 2008 R2 Driver. Install it following Driver Install - Device Manager

Let us know the results. We have to observe that whether the display driver (that part is not covered in this post) is still crashing or not; after updating the XBox controller.
My System SpecsSystem Spec
22 Jan 2014   #3

Windows 7 Professional
 
 
BSOD playing AC4 Black Flag, Continued...

Hi thanks for your help i thought it was fixed after i updated the Controller driver but after running fine all day the game started to crash, then eventually after trying for third time to play again it blue screened. Here is what i got. Attached is also the new debug files

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF880031A0168
BCP3: FFFFF8800BA54378
BCP4: FFFFF8800BA53BD0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\012214-27315-01.dmp
C:\Users\admin\AppData\Local\Temp\WER-82103-0.sysdata.xml


Attached Files
File Type: zip SFdebugFiles-ADMIN-PC.zip (193.7 KB, 2 views)
My System SpecsSystem Spec
.


22 Jan 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

No crash dump, but a stop 0x7E may be caused by a lot of reason, display is one of them; and we already kept the display side out of touch.

Install the NVIDIA DRIVERS 314.22WHQL only.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Also Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Let us know the results.
My System SpecsSystem Spec
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 BSOD playing AC4 Black Flag, bccode e1




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