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Windows 7: Several BSOD on my new PC, Error 0x4E, 0xA0000001


19 Jan 2014   #1

Win7 Ultimate 64x
 
 
Several BSOD on my new PC, Error 0x4E, 0xA0000001

Hello!

I need some help with my new pc. Okey its about one week old now and having still problems.
I had problems while i was playing BF4. I could play about 1-3 hours then crashed. Yesterday i installed OS again and now i'm having more problems.
Before installing OS i had errors like 0x1a, 0x1 and something like that.
it says something about my drivers but i have installed all drivers from Gigabytes website, Asus (because of my graphics card and motherboard manufacturer and my friend told me to download from there)
So all my drivers are up to date.

thanks in advance

Edit: okey now i did this right way i'm new here



Attached Files
File Type: zip SF_19-01-2014.zip (335.7 KB, 1 views)
My System SpecsSystem Spec
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19 Jan 2014   #2

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Hi Spuuse, welcome to 7F!

First. You need to follow the instructions here: Blue Screen of Death (BSOD) Posting Instructions

Then I or one of the BSOD team will go over the report.

Thank you.
My System SpecsSystem Spec
19 Jan 2014   #3

Win7 Ultimate 64x
 
 

Quote   Quote: Originally Posted by Anak View Post
Hi Spuuse, welcome to 7F!

First. You need to follow the instructions here: Blue Screen of Death (BSOD) Posting Instructions

Then I or one of the BSOD team will go over the report.

Thank you.
Thanks! Okey now i uploaded that and can you help me now
My System SpecsSystem Spec
.


19 Jan 2014   #4

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Of the three .dmps that were processed two were for the BF4 game and one was for atikmdag.

This would lead me to believe that your graphics card is being overworked while using the game.
  • Do you run any other games; Do you have problems with them if you do or just BF4?

The Gigabyte R9 270X OC Windforce 3x in your system specs uses AMD drivers. This: How to troubleshoot ? Display driver stopped responding and has recovered?, ATIKMDAG.sys type errors may be helpful in resolving your problem.

You also show MsMpEng.exe in the Windows Error reporting of the System Information report. This relates to a core process of Windows Defender and can cause high CPU usage, and this usage while running a graphics intensive game could be the cause of your problem.

Since you do show MSE as your antivirus program, I have to ask, was there any other antivirus on your machine before you made the move to MSE?

If there was, try following the answer here by Dr. Strangelove: MsMpEng.exe excessive disk usage problem. - Microsoft Community it involves making sure any original antivirus bloatware that you removed to install MSE, is removed. You may have to reinstall MSE to make sure it is working properly. I would.

When you install MSE, Defender should automatically be disabled in Windows 7, the fact that it is still active would point to inconsistencies from an older antivirus program, Defender and MSE.

I would still follow the advice in my first link from AMD troubleshooting, it involves a lot of suggestions about making sure every program is up to date on your machine, as an example, you don't show that you have SP1 installed for your operating system (OS).

Whichever you decide to tackle first; the atikmdag or MsMpEng problem, stick with it before you go to the next one.

If you continue to have problems after going over these two, please post a new SF_TOOL_report.
My System SpecsSystem Spec
19 Jan 2014   #5

Win7 Ultimate 64x
 
 

Thanks for answer.

I haven't tested any another games yet. And i when i re-installed OS i installed just MSE.
I'm now trying some of those fixes what you suggested. And i think that i saw in bios that my cpu was clocked to 4.3 ghz i'm not sure. I haven't clocked it but i have all bios settings on auto but yeah i check that later.

Edit: I was installing windows updates and crashed 2 times. Look attachments


Attached Files
File Type: zip SF_19-01-2014.zip (454.5 KB, 1 views)
My System SpecsSystem Spec
19 Jan 2014   #6

Win7 Ultimate 64x
 
 

Alright. I can play now little bit more but still crashes. Different error code this time; 0x19
I updated windows and installed drivers again


Attached Files
File Type: zip Dump files.zip (83.2 KB, 1 views)
My System SpecsSystem Spec
19 Jan 2014   #7

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

The newest .dmp still points to atikmdag.

The solutions depend on how far you got with the reinstall of the OS.
This wasn't a Factory recovery was it? If it was there still could be bloatware from the manufacturer.
If not, did you format the HDD before you reinstalled?

How far did you get with the AMD troubleshooting link? Go over it again and see if you missed anything. Do you have the driver version of the G-byte graphics card?

I don't have enough information from your system specs to tell if you're overclocking or not, check, and if you are, stop!

The 0x19 error calls for a run of: Driver Verifier - Enable and Disable but make sure you read this: Driver Verifier Settings You should set a system restore point, have an image backup, and a repair disk.

If I get a chance I'll go over your Driver list.
My System SpecsSystem Spec
20 Jan 2014   #8

Win7 Ultimate 64x
 
 

Hello!

Sorry i haven't answered. Yeah i format disk before i installed OS again. I fixed GPU driver bsod now. i have only another one left.


Attached Files
File Type: zip Dumps.zip (103.8 KB, 1 views)
My System SpecsSystem Spec
20 Jan 2014   #9

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Its still pointing to the BF4 game:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PFN_LIST_CORRUPT (4e)
Typically caused by drivers passing bad memory descriptor lists (ie: calling
MmUnlockPages twice with the same list, etc).  If a kernel debugger is
available get the stack trace.
Arguments:
Arg1: 0000000000000099, A PTE or PFN is corrupt
Arg2: 0000000000071f3b, page frame number
Arg3: 0000000000000002, current page state
Arg4: 000000000007493a, 0

Debugging Details:
------------------


BUGCHECK_STR:  0x4E_99

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  bf4.exe

CURRENT_IRQL:  2
STOP 0x0000004E: PFN_LIST_CORRUPT - carrona.org


When you use the SF_BSOD_TOOL are you using the "Grab All" button? I'm only seeing your .dmps and it would be very helpful if I have the full report.

At this point I can only suggest to make sure the bf4 game and any engine like Frostbite 3 is fully uninstalled then reinstall it.

If you can obtain new copies.
My System SpecsSystem Spec
21 Jan 2014   #10

Win7 Ultimate 64x
 
 

Hello again.

Still having some issues. This time it crashed while i was watching video from Youtube. Need help.


Attached Files
File Type: zip SF_21-01-2014 (2).zip (670.7 KB, 1 views)
My System SpecsSystem Spec
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 Several BSOD on my new PC, Error 0x4E, 0xA0000001




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