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Windows 7: BSOD 0x0000003B (SYSTEM_SERVICE_EXCEPTION)

19 Jan 2014   #1
whollyflush1

windows 7
 
 
BSOD 0x0000003B (SYSTEM_SERVICE_EXCEPTION)

Hi im a complete computer novice so bear with me, I've used the SF diagnosis tool and included it ITT. Basically im getting the BSOD every 2 hours or so. I've tried installing Dell's latest drivers and the microsoft hotfix to no avail.

I only started having problems around the 16/1 of which the only program installed that day was a Microsoft.NET Framework 4.5.1


My System SpecsSystem Spec
.
19 Jan 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to the forum.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88008c24630, fffff8800dc1f6c0, 0}

*** WARNING: Unable to verify timestamp for mfeavfk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfeavfk.sys
Probably caused by : mfeavfk.sys ( mfeavfk+24630 )

Followup: MachineOwner
---------
McAfee & Norton are known cause of BSOD. Please remove them. Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other security software:

Microsoft Security Essentials - Free Antivirus for Windows

Malwarebytes - Free

Good and Free system security combination.

Reduce items at start-up: Startup Programs - Change

Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup

Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

ESET online scanner: Free Online Virus Scanner | ESET

Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

Run Disk Check on your Hard Drive(s): Disk Check

Check for heating issues using Speccy or HWmonitor

Upload a screen shot: Screenshots and Files - Upload and Post in Seven Forums

Keep us posted.

BSOD BUGCHECK SUMMARY:
Code:
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Sun Jan 19 06:49:23.787 2014 (UTC + 6:00)
System Uptime: 0 days 3:27:02.833
BugCheck 3B, {c0000005, fffff88008c24630, fffff8800dc1f6c0, 0}
*** WARNING: Unable to verify timestamp for mfeavfk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfeavfk.sys
Probably caused by : mfeavfk.sys ( mfeavfk+24630 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  chrome.exe
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Sun Jan 19 01:57:13.979 2014 (UTC + 6:00)
System Uptime: 0 days 0:31:08.415
BugCheck 3B, {c0000005, fffff880088b4630, fffff8800b5076c0, 0}
*** WARNING: Unable to verify timestamp for mfeavfk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfeavfk.sys
Probably caused by : mfeavfk.sys ( mfeavfk+24630 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  chrome.exe
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Fri Jan 17 06:23:01.340 2014 (UTC + 6:00)
System Uptime: 0 days 5:11:49.871
BugCheck 3B, {c0000005, fffff88008631630, fffff8800ad506c0, 0}
Probably caused by : mfeavfk.sys ( mfeavfk+24630 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  chrome.exe
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Fri Jan 17 01:10:45.915 2014 (UTC + 6:00)
System Uptime: 0 days 3:44:59.351
BugCheck 3B, {c0000005, fffff880088b4630, fffff8800d14d6c0, 0}
Probably caused by : mfeavfk.sys ( mfeavfk+24630 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  chrome.exe
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Thu Jan 16 05:49:17.152 2014 (UTC + 6:00)
System Uptime: 0 days 1:54:07.588
BugCheck 3B, {c0000005, fffff8800887a630, fffff8800d7196c0, 0}
Probably caused by : mfeavfk.sys ( mfeavfk+24630 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  chrome.exe
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
My System SpecsSystem Spec
21 Jan 2014   #3
whollyflush1

windows 7
 
 

Thanks alot for this, i actually uninstalled macfee just before making this thread and haven't had a BSOD since. I'll download that free anti virus yuo suggest.
My System SpecsSystem Spec
.

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