Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD when my back is turned

19 Jan 2014   #1
paulking

Windows 7 Home Premium 64-Bit
 
 
BSOD when my back is turned

I got a new computer (ASUS Maximus VI Hero Motherboard, 32GB Corsair RAM and Corsair liquid cooling system, Intel Haskell processor. It runs well while I am in front of the computer, but if I am away from it for some time, and it decides to go to sleep (even after turning this behaviour off in W7's power options), when I wake it up by pressing the space bar, it does a blue screen/memory dump before rebooting.

I am suspecting the power management (if that is what it is) is coming from the motherboard, although its UEFI doesn't seem to give power options.

Crash dump info is attached. If anyone can help, please do.


My System SpecsSystem Spec
.
19 Jan 2014   #2
YoYo155

Windows 10
 
 

Hello Paul .

The set of bugchecks uploaded is a bit odd as none of them contain the call stack !.
Two of the bugchecks appear to be blaming the USB3.0 driver which are dated by now.
Code:
lmvm EtronXHCI
Browse full module list
start             end                 module name
fffff880`045d1000 fffff880`045e6b00   EtronXHCI T (no symbols)           
    Loaded symbol image file: EtronXHCI.sys
    Image path: \SystemRoot\System32\Drivers\EtronXHCI.sys
    Image name: EtronXHCI.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Jul 20 10:15:46 2012
Just to keep doubly odd Asus's webpage for your motherboard doesn't list the Etron drivers,
instead it does two intel downloads.

What do you have plugged into the USB ports?

Please update the driver.
Keep us posted as to further development.
My System SpecsSystem Spec
20 Jan 2014   #3
paulking

Windows 7 Home Premium 64-Bit
 
 

The Etron driver is likely for the extra set of four USB3 ports I have on the back from an adapter card, so it is not part of the mainboard. Apart from those coming directly from the mainboard, there are three more at the front of the box.

I just returned home, and found my computer had rebooted again, but this time the dump didn't happen after I woke up the screen. But yes, it crashed, since it said that it crashed when I logged in as admin.
My System SpecsSystem Spec
.

22 Jan 2014   #4
paulking

Windows 7 Home Premium 64-Bit
 
 

The Etron USB3 driver update did seem to fix the problem, as there has been no BSOD's or unexpected reboots since. Thanks!
My System SpecsSystem Spec
23 Jan 2014   #5
YoYo155

Windows 10
 
 

Great news , it's my pleasure thank you for reporting back!

Enjoy your stay.
My System SpecsSystem Spec
Reply

 BSOD when my back is turned




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
HP LP2475w monitors remain blank when turned back on after a few hours
Hi, I'm using the above mentioned monitors connected to Windows 7 PCs. Whenever I switch the monitors off on the power switch in the evening and then switch them back on next morning, the monitors remain blank although the PCs are still working normally (which I can check with Remote Desktop). ...
Graphic Cards
I think I turned my video drivers off, how to turn back on?
I need some help, I think I turned my video drivers off and now I need some help getting them back on. A few weeks ago my graphics card failed and some dialogue box showed up and then the computer shut down. Since then I have replaced the card and solved another issue I was having. I can not get...
Graphic Cards
Windows Turned Auto Update Back On?
I usually leave my PC on overnight (well, really 24/7... I only turn it off as part of a reboot). This morning, I awoke to find it on its log in screen. I know I left it running last night... it was processing some video in Handbrake. Wondered what happened, until I saw the "windows installed...
Windows Updates & Activation
Can't get Guest Account turned back on after crash
After a minor crash of my Windows 7 HP TouchSmart 610 recently I found that my Guest Account on the start page was no longer there. I tried to turn it back my going here and then going here and clicking Turn On. It didn't work. No Guest Account and it always says "turned off." I tried...
BSOD Help and Support
Windows Defender Turned off and wont turn back on
It used to work fine, im scared that theres a virus, trojan or some piece of crap blocking it on my system. it wont start up and gives me an error when i try to start it, screenshot attached. Thanks. Tom
System Security
Win 7 turned back into XP!????
Ok so just now my win7 machine turned back into XP. I have no idea why or how and it will not let me login. it asks me to authorize online, i try it but it can not reach the internet (which it is connected to). Anyone have an idea on what is going on? I just used my machine last night and it...
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:51.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App