Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD playing LoL, Skyrim BCC 0x00000116

19 Jan 2014   #1
mancowherd

Windows 7 64
 
 
BSOD playing LoL, Skyrim BCC 0x00000116

Hey all, need some advice to which direction I should go from here.

My laptop while playing games (thus far has only happened in LoL and Skyrim) will crash after about 1-2 hours of game play. The bug check code is 0x00000116 and Blue Screen Viewer says it was caused by this driver "dxgkrnl.sys". I believe that my video card is having issues but would just like to know if there's anything else I can verify before RMAing my system back to Clevo.

Upon getting the BSOD and noticing the dxgkrnl.sys file Blue Screen viewer pointed to, I updated both my Direct X, and nVidia drivers. When I updated my nVidia driver I did a custom installation where I select the option to have the old driver completely removed before the new one installed. After that I played around with a couple video card stress tests (FurMark) to stress the card and make sure I wasn't having heating issues - at max stress my card was around the 98-99 degree Celsius mark. Tonight I'm going to run Memtest overnight and check out my RAM, but, I just don't want to overlook anything before sending it back.

Thanks in advance!


My System SpecsSystem Spec
.
20 Jan 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi mancowherd.

A stop 0x116 is a display/graphics related issue. The noticeable probable causes are
  • Overclocking.
  • Overheating
  • Dust allocation inside the computer
  • Power supply issue
  • Malfunctioning display driver
  • Failing GPU.
So first ou have to observe how it is running without overclocking any hardware viz. CPU, GPU and RAM. Set all them to default clock values.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Open the computer and clean all the air vents and fan grills so that it can blow the air out efficiently.

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know the wattage of the PSU.

How long you ran furmark? Did it show any artifacts? Or did it crash during the stress test?

Plus, at least as a test, install the NVIDIA DRIVERS 314.22WHQL only, as it is the most stable version of the display driver released lately.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Let us know the results.

** Switchable graphics environment has some inherent drawback that it sometimes fail during switching graphics from the onboard to the dedicated and vice-versa. That is tough to get rid of. But if all the tests yield clear results, the situation my be narrowed down to it.
My System SpecsSystem Spec
20 Jan 2014   #3
mancowherd

Windows 7 64
 
 

- No overclocking, everything is set to default values.
- No dust allocation inside chassis, all vents are clear, all fans working well.
- I ran FurMark for 15 minutes with no artifacting, lockups, crashes, or shutdown from heat (GPU at full stress was 99 degrees Celsius).
- I don't know how to test my laptops power cord, I don't have a voltmeter, and this particular Clevo adapter has 4 prongs within the adapters end that plugs into the laptop. Specs are 19V 11.57A.
- I ran Memtest overnight with no errors.
- I uninstalled my current driver, and all other nVidia components, and used the GPU driver removal tool in safe mode, then installed 314.22 nVidia driver with your installation instructions.
- I attached the screenshot from Speccy. This screenshot is after about an hour of gaming.

Let's see if it crashes after messing with the drivers
My System SpecsSystem Spec
.

21 Jan 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by mancowherd View Post
- I attached the screenshot from Speccy. This screenshot is after about an hour of gaming.
Get a cooling pad.
Code:
        CPU
            Intel Core i5 3210M @ 2.50GHz    58 C
            Ivy Bridge 22nm Technology
        RAM
            8.00GB Single-Channel DDR3 @ 798MHz (10-10-10-27)
        Motherboard
            CLEVO P170EM (SOCKET 0)    62 C
        Graphics
            HSD173PUW1 (1920x1080@60Hz)
            Intel HD Graphics 4000 (CLEVO/KAPOK Computer)
            2048MB NVIDIA GeForce GTX 675M (CLEVO/KAPOK Computer)    74 C
My System SpecsSystem Spec
Reply

 BSOD playing LoL, Skyrim BCC 0x00000116




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD playing Skyrim
I have recently started playing Skyrim, and have run into two BSOD so far. It happens seemingly randomly while playing. I am also using a lot of mods for the game; not sure if that's important. Can anyone help me out?
BSOD Help and Support
BSOD Playin Arma 2 and Skyrim, error 0x00000116
So The past 2 weeks my computer has started giving me blue screens after playing skyrim for a while, at first I assumed it simply had too many mods running, but today while playing Arma 2 (Which has never ben modded) I got another blue screen and am starting to get a bit worried. the code was...
Gaming
BSOD playing Skyrim, error 0x00000116
Hi there, i have a serious problem with my new computer.. when i play games like Skyrim, my computer crashes after like 5-10minutes, game freezes, then sound freezes, then he reboots here my computer secs: Computer: Betriebssystem Windows...
BSOD Help and Support
BSOD while playing Skyrim
Windows 7 32Bit Windows 7 32Bit as bought Retail I guess OS Age: Don't know H/W Age: Don't know Hello to the community!! This was a custom built PC (OS included- currently using) that I brought from an online seller last month. I've been experiencing several BSODs for the last 2 weeks,....
BSOD Help and Support
BSOD Playing Skyrim and BF3
Hi having a few problems with the above games resulting in either a BSOD or a black screen with wavy lines and then a very loud sound output requiring a hard boot via reset button. I also get the occasional BSOD when the system is not being used I.e. I return to find a BSOD. I have...
BSOD Help and Support
BSOD playing Skyrim
I am suspecting that my BSOD is being caused by AMD Catalyst 12.1 (since its a preview and not official WHQL drivers) but im also speculating it may be Anti Virus' too aggressive real time protection. I am attaching my minidump to the post. The only clue i have (which i can't read, and yes this...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:47.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App