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Windows 7: Bsod windows 7, error 0x4

20 Jan 2014   #1
leevis

Windows 7 Home Premium 64bit
 
 
Bsod windows 7, error 0x4

Hi!

I've had problems with bsod 0x4 for some while now. I've scanned for rootkits, found some casued by Avast so i swapped to AVG freeanitvirus, whick only helped me for a month. I also reinstalled windows. From my experience i get bsod when i watch streams but its still very random when its occurs.

I've attached a SF Diagnostic zip.


My System SpecsSystem Spec
.
20 Jan 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

That is a hardware error, and the error is associated with the PCIe port to which the GPU is connected.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000004, PCI Express Error
Arg2: fffffa8007b5e038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000
Code:
===============================================================================
Section 0     : PCI Express
-------------------------------------------------------------------------------
Descriptor    @ fffffa8007b5e0b8
Section       @ fffffa8007b5e148
Offset        : 272
Length        : 208
Flags         : 0x00000001 Primary
Severity      : Recoverable

Port Type     : Root Port
Version       : 1.1
Command/Status: 0x0010/0x0407
Device Id     :
  VenId:DevId : 8086:d138
  Class code  : 030400
  Function No : 0x00
  Device No   : 0x03
  Segment     : 0x0000
  Primary Bus : 0x00
  Second. Bus : 0x00
  Slot        : 0x0000
Dev. Serial # : 0000000000000000
Express Capability Information @ fffffa8007b5e17c
  Device Caps : 00008021 Role-Based Error Reporting: 1
  Device Ctl  : 0127 ur FE NF CE
  Dev Status  : 0002 ur fe NF ce
   Root Ctl   : 0008 fs nfs cs
Now, that Vendor ID and Device ID indicates to:
Code:
I/O-port 0x000003C0-0x000003DF    Intel(R) processor PCI Express Root Port 1 - D138
I/O-port 0x000003C0-0x000003DF    AMD Radeon HD 6370M
I dont think that your laptop, Asus K52JT has multiple PCIe ports to attach the GPU elsewhere.

So first do two tests.
First, try another AC adapter, provided the BSOD is occurring with plug on.
Second, Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

If nothing is found, straight go to an ASUS repair shop, and not elsewhere (hope the warranty is over, as 3 years is about to pass; if it is not over, you are extremely lucky for this issue). Because, the PCIe port error means a motherboard issue; and usually laptops use OEM license, which is tagged with the motherboard. So best let ASUS deal with the issue.
My System SpecsSystem Spec
21 Jan 2014   #3
leevis

Windows 7 Home Premium 64bit
 
 

So, i havet had time to Switch my AC adapter yet, but I ran FurMark stress test and it appears that I have got some artifacts, for short period of time which disappears almost immediatly, during the test. Does it that mean the problems are caused by my graphic card?
My System SpecsSystem Spec
.

22 Jan 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Artifacts are not good, for sure. But that is not enough for a stop 0x124. What happened during the test? Did it crash? What was the temps during the test?
My System SpecsSystem Spec
25 Jan 2014   #5
leevis

Windows 7 Home Premium 64bit
 
 

It was running fine. Temp 65-68 (Celisus), fps 2 rare occasions 5. Everything became really slow while running it aswell it never crashed I ran it for 2-3 hours, I wasn't sure how long I was suppose to run it.
My System SpecsSystem Spec
25 Jan 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

That means the GPU is not the problem.

If the same BSODs recurs, the way would be to change the motherboard, but from ASUS's place only,not elsewhere.
My System SpecsSystem Spec
29 Jan 2014   #7
leevis

Windows 7 Home Premium 64bit
 
 

Thanks, for the help. Should i still test another AC adapter thanks in before hand. This time my computer crashed without blue screen occurring.
My System SpecsSystem Spec
29 Jan 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Yes, go for it.
My System SpecsSystem Spec
01 Apr 2014   #9
leevis

Windows 7 Home Premium 64bit
 
 

So, im back again this time with bsod 0x2 error
My System SpecsSystem Spec
01 Apr 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
BugCheck A, {0, 2, 0, fffff80002c94e52}

Probably caused by : dxgmms1.sys ( dxgmms1!VidMmiProcessTerminationCommand+5f )

Followup: MachineOwner
---------

2: kd> lmvm atikmpag
start             end                 module name
fffff880`04722000 fffff880`0476c000   atikmpag   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Thu Aug 12 06:41:05 2010 (4C634A29)
    CheckSum:         00045652
    ImageSize:        0004A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Can you update the display driver? It is too old.
My System SpecsSystem Spec
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 Bsod windows 7, error 0x4




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