Random BSoD's

Torika · 20 Jan 2014

So a few months ago my laptop froze up and I had to hard reboot it and upon booting after it POST'd it came up saying no bootable device detected, so I turned it off then back on and it worked. I then begun troubleshooting it, I ran some diagnostics for the main components (i.e ram, hard drive) as well as system file check but everything came back clear. Just to give you some insight on how my laptop is used, I only shutdown/restart it every 3 days, usually I just put it in sleep mode inbetween but I've noticed that upon waking up or being on for sometime it will freeze up usually while watching a video or just after watching one usually while I am navigating system files/applications.

But I have noticed a lot of event logs with source as: amdkmdag and task category as: DVD_OV and under "General" tab it only shows "UVD Information" which seems directly related to the freezing since event logs are spammed with a lot of them just moments before it freezes. When it freezes, that's it. Nothing can be done, it wont reboot itself. I have read around a bit and found that by disabling AMD's error reporting it can supposedly remedy the issue but I rather not do that if there is a more legitimate fix that will deal with the issue completely rather than using a bandaid fix.

I'll post a screenshot showing some info that might be of help, this is my first real BSoD but for some reason I think there's a more underlying problem. That other BSoD in the list was just a graphic driver crash ( I was on BF3 Alpha testing, so was no surprise graphic drivers crashed).

If there's any more information I can provide to help assist identifying the problem, do tell me.

Arc · 20 Jan 2014

Torika said:

If there's any more information I can provide to help assist identifying the problem, do tell me.

Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Torika · 20 Jan 2014

Arc said:

Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Oh thanks, I can't believe I missed that on top of the forum.

I think I done it right, as in the thread it states there being two options. I done the first, seems more convenient.

Arc · 20 Jan 2014

Upload your MSINFO32.nfo file, as the attached one is corrupt.

Click on the start button
Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
Give the time for processing, it will save a .nfo file on your desktop.
Zip it, and upload it following the instruction.

That file is must to see to provide you the solution. The issue is determined. And no driver update is available for Acer 5552G. So we have to get those from other trustworthy places.
__________________________________________________________________________________________

Code:

fffff800`0441d238  fffff880`05101ac8Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
 athrx+0xbdac8

Code:

fffff880`05044000 fffff880`0526a000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Fri May 07 05:30:58 2010 (4BE3583A)
    CheckSum:         0022BDB6
    ImageSize:        00226000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Code:

fffff880`04825000 fffff880`04ff9000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Thu Oct 28 21:04:12 2010 (4CC997F4)
    CheckSum:         00793152
    ImageSize:        007D4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Torika · 20 Jan 2014

Arc said:

Upload your MSINFO32.nfo file, as the attached one is corrupt.

Here you go.

Arc · 20 Jan 2014

Unfortunately it is still inaccessible.

Attachment 302496

Export a text version? Same as above, just do File> Export in step 3.

Unfortunately I will be online again after a long time. It is almost 1 AM at my timezone and a hard day is waiting.

What you have to do is to update the drivers to Atheros WiFi and the AMD GPU. I wanted to see that file to obtain the info about the hardware parts, so that the matching drivers can be obtained.

Torika · 20 Jan 2014

Arc said:

Unfortunately it is still inaccessible.

Attachment 302496

Export a text version? Same as above, just do File> Export in step 3.

Unfortunately I will be online again after a long time. It is almost 1 AM at my timezone and a hard day is waiting.

What you have to do is to update the drivers to Atheros WiFi and the AMD GPU. I wanted to see that file to obtain the info about the hardware parts, so that the matching drivers can be obtained.

Well thanks for your time. I just realised even for me when I try to open the saved file it says the same.

Here's the txt file.

Arc · 21 Jan 2014

Get these:

Atheros AR5B97 Wireless Network Adapter: Drivers for Atheros AR5B97 and Windows 7
AMD Radeon HD 6650M: Download Drivers
Attachment 302605

Let us know the results.