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Windows 7: Brand New HP laptop with intermitent BSOD, Civ 4 may be the cause

20 Jan 2014   #1
tomponzi

win 7 pro 64bit
 
 
Brand New HP laptop with intermitent BSOD, Civ 4 may be the cause

Hello

I have a brand spanking new HP laptop (specs in my signature I hope) that is having a recurring BSOD, at least I think it is the same one.

The BSOD seemed to strike first after I installed CIV 4, but that may just be me making a link where none exists. It has struck fairly randomly so far, the last time was whilst I was attempting to install some software (Pro-Fantasy mapping software).

I would really like to see if I can sort this out before I have to go through the really painful process of back and forth between HP tech support and ebuyer tech support.

If anyone could have a look and give me an idea what may be wrong this noob really appreciate it.


My System SpecsSystem Spec
.
21 Jan 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffffa8010520278, 0, fffff880020b855f, 2}

*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys

Could not read faulting driver name
Probably caused by : hpdskflt.sys ( hpdskflt+155f )

Followup: MachineOwner
---------
Code:
1: kd> lmvm hpdskflt
start             end                 module name
fffff880`020b7000 fffff880`020c2000   hpdskflt T (no symbols)           
    Loaded symbol image file: hpdskflt.sys
    Image path: hpdskflt.sys
    Image name: hpdskflt.sys
    Timestamp:        Wed Feb 27 06:38:12 2013 (512D162C)
    CheckSum:         0000ED6F
    ImageSize:        0000B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
hpdskflt.sys is the driver for the HP ProtectSmart Hard Drive Protection software. Check on the HP site whether an updated driver is available. If not, I would recommend uninstalling this software.
Code:
fffff880`03f0f548  fffff880`020aa116Unable to load image iaStorF.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStorF.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorF.sys
 iaStorF+0x7116
Follow this to see if there are updated IRST drivers available:
Intel® Driver Update Utility
My System SpecsSystem Spec
21 Jan 2014   #3
tomponzi

win 7 pro 64bit
 
 

Golden

Thank you very much for the reply.

Unfortunately the new lap top would not boot up this morning and although extensive surgery was attempted (restore to factory settings) we (myself and HP support) could not breathe life into the poor thing.

Hopefully the replacement will behave itself, otherwise I shall be back here asking for help.

Once again, thank you for taking the time to look into this for me.

Cheers

Tomponzi
My System SpecsSystem Spec
.

21 Jan 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Ouch. Bad luck. Hopefully the new one is more stable.
My System SpecsSystem Spec
Reply

 Brand New HP laptop with intermitent BSOD, Civ 4 may be the cause




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