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Windows 7: BSOD after quiting games

22 Jan 2014   #1
Tuvao

Windows 7 Ultimate x64
 
 
BSOD after quiting games

Hello everyone, I might need a little help here. There have been BSOD starting a few days ago after playing some Battlefield 4. At first, I thought it was temperature related, as my CPU was 74C and my GPU was 85C. I used Blue Screen View to see what was causing it and it was something related with the dxgkrnl.sys. After a quick research I realized that was with my Video Card driver. I updated the driver but the Blue Screens are still occurring, even with lower temperatures. Now the Blue Screen View is detecting other drivers like "ntoskrnl.exe" and "win32k.sys".

After those errors I performed 3 successful passes with memtest86. No errors found there. I decided to check the drivers with the verifier.exe and my PC won't even start, this time accusing "dtsoftbus01.sys". I think that is related with daemon tools or something like that. Anyway, all the crashes have something to do with "ntoskrnl.exe" and the most commom bug check string is "SYSTEM_SERVICE_EXCEPTION" with bug check code "0x0000003b"

Also, the BSOD happens AFTER I hit the "quit game" button, not during the game itself and not only with Battlefield 4.

I've uploaded a zip file using the SF Diagnostic Tool.

I apologize for any grammatical errors as English is not my native language.


My System SpecsSystem Spec
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22 Jan 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
Nome do host:                              TUVZINTOSH
Nome do sistema operacional:               Microsoft Windows 7 Ultimate 
Verso do sistema operacional:             6.1.7600 N/A compila‡o 7600
Update your installation fully first. After that, when you get a BSOD, upload the files again as you did previously.
My System SpecsSystem Spec
22 Jan 2014   #3
Tuvao

Windows 7 Ultimate x64
 
 

Hello again. I've updated my OS to version 7601 (Service Pack 1) and, since the update, my PC seems to be fine. I'm able to quit the game without any blue screens. I'll test for a few more days before marking this as solved. Thanks for your help, Golden =)
My System SpecsSystem Spec
.

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