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Windows 7: BSOD after presumably after Install of Fonts package using GPO

23 Jan 2014   #1
wabloin

Windows 7 Pro 32 bit
 
 
BSOD after presumably after Install of Fonts package using GPO

Hi,

I have been deploying out fonts to our Windows 7 machines to Install a new font via MSI software roll out and registry setting via GPO:

HKLM\Software\Microsoft\WindowsNT\CurrentVersion\Fonts\(Font name)

Since the Install we have noticed a few machines BSOD with:

STOP: 0x0000008E


MODULE_NAME: win32k

IMAGE_NAME: win32k.sys

From a minidump:


Microsoft (R) Windows Debugger Version 6.2.8229.0 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [\\LON-7-L-266\c$\Windows\Minidump\012314-17004-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.17273.x86fre.win7_gdr.130318-1532
Machine Name:
Kernel base = 0x83012000 PsLoadedModuleList = 0x8315a810
Debug session time: Thu Jan 23 10:30:10.492 2014 (UTC + 0:00)
System Uptime: 0 days 1:34:23.192
Loading Kernel Symbols
...............................................................
................................................................
........................................
Loading User Symbols
Loading unloaded module list
..........
TRIAGER: Could not open triage file : C:\Program Files\Windows Kits\8.0\Debuggers\x86\triage\oca.ini, error 2
TRIAGER: Could not open triage file : C:\Program Files\Windows Kits\8.0\Debuggers\x86\winxp\triage.ini, error 2
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 95f9dd71, 9bddbb98, 0}

TRIAGER: Could not open triage file : C:\Program Files\Windows Kits\8.0\Debuggers\x86\triage\modclass.ini, error 2
Probably caused by : win32k.sys ( win32k!HmgLockEx+67 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 95f9dd71, The address that the exception occurred at
Arg3: 9bddbb98, Trap Frame
Arg4: 00000000

Debugging Details:
------------------

TRIAGER: Could not open triage file : C:\Program Files\Windows Kits\8.0\Debuggers\x86\triage\modclass.ini, error 2

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:
win32k!HmgLockEx+67
95f9dd71 0fb74f08 movzx ecx,word ptr [edi+8]

TRAP_FRAME: 9bddbb98 -- (.trap 0xffffffff9bddbb98)
ErrCode = 00000000
eax=86291030 ebx=00000000 ecx=ffbbf000 edx=000011dc esi=ff800000 edi=00000000
eip=95f9dd71 esp=9bddbc0c ebp=9bddbc30 iopl=0 nv up ei pl zr na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
win32k!HmgLockEx+0x67:
95f9dd71 0fb74f08 movzx ecx,word ptr [edi+8] ds:0023:00000008=????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

BUGCHECK_STR: 0x8E

PROCESS_NAME: dwm.exe

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from 95f9f4ef to 95f9dd71

STACK_TEXT:
9bddbc30 95f9f4ef 00000000 95f53734 ff33a290 win32k!HmgLockEx+0x67
9bddbc44 95f4ead2 00000000 00000000 ff33a290 win32k!HmgLock+0x7
9bddbc70 95fa1590 8a1219ad 8a1219ad ff33a290 win32k!SFMLOGICALSURFACE::OwnsSurfaceCleanup+0x27
9bddbc88 95f4f0ce ff33a290 00000001 00000000 win32k!bhLSurfDestroyLogicalSurfaceObject+0x31
9bddbcac 95f53b56 ffb86748 00000000 0dd345eb win32k!GreSfmCloseCompositorRef+0x8b
9bddbd1c 830546da 8a1219ad 00000008 00000000 win32k!NtGdiHLSurfSetInformation+0x110
9bddbd1c 775d6194 8a1219ad 00000008 00000000 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
00fbf920 00000000 00000000 00000000 00000000 0x775d6194


STACK_COMMAND: kb

FOLLOWUP_IP:
win32k!HmgLockEx+67
95f9dd71 0fb74f08 movzx ecx,word ptr [edi+8]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: win32k!HmgLockEx+67

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: win32k

IMAGE_NAME: win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 51301c3d

FAILURE_BUCKET_ID: 0x8E_win32k!HmgLockEx+67

BUCKET_ID: 0x8E_win32k!HmgLockEx+67

Followup: MachineOwner
---------


My System SpecsSystem Spec
.
23 Jan 2014   #2
wabloin

Windows 7 Pro 32 bit
 
 

Attaching results from SF Diagnostic Tool from another machine:
My System SpecsSystem Spec
23 Jan 2014   #3
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

I am not very sure that teh BSOD is caused by fonts; though it needs multiple crash dumps to identify the font issue.

Apparently the intel graphics driver and the intel RST driver is failing.
Code:
b763b7b8  9264cdceUnable to load image \SystemRoot\system32\DRIVERS\igdkmd32.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
 igdkmd32+0x16dce
--------------------------------------------------------------------------------------------------
b763b00c  903e27c8Unable to load image \SystemRoot\System32\Drivers\dump_iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dump_iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for dump_iaStor.sys
 dump_iaStor+0x1ad7c8
To suggest you the appropriate steps, we need to see some more files those you havent installed.

upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
Run the SF Diag tool again, and upload the dxdiag.txt file, too.
My System SpecsSystem Spec
.

24 Jan 2014   #4
wabloin

Windows 7 Pro 32 bit
 
 

Here are the files:
My System SpecsSystem Spec
24 Jan 2014   #5
wabloin

Windows 7 Pro 32 bit
 
 

Also on another laptop:
My System SpecsSystem Spec
24 Jan 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

For the computer already under discussion: You need to perform a clean install.

Why? Because as it was said earlier, Intel RST is causing some issues there. And you get rid of that; but you cannot in the existing situation. Because RST is set as SCSI mode.

Boot into the BIOS advanced settings, and disable Intel Rapid storage there. If any Intel Smart Response option is there too, disable that one too. Then set the storage controller mode to AHCI.

Now perform a Clean Reinstall - Factory OEM Windows 7

For the other laptop, concentrate on it when the issue under discussion is over. Otherwise the situation/thread will be haphazard.
My System SpecsSystem Spec
29 Jan 2014   #7
wabloin

Windows 7 Pro 32 bit
 
 

Ok Performed a Clean Install will see how that goes now
My System SpecsSystem Spec
29 Jan 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hope you have followed the other steps too.

Let us know about the situation.
My System SpecsSystem Spec
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 BSOD after presumably after Install of Fonts package using GPO




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