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Windows 7: BSOD Error

23 Jan 2014   #1
emfajardo2

Windows 7 x64
 
 
BSOD Error

Hello,

So I came back from work after winter break and am all the sudden am having BSOD issues on my work laptop. Nothing has been installed or changed since I left back in January. Have run some diagnostics and automatic repairs and it hasn't crashed long enough to get me this far so it's a start.

Here is the folder:

Attachment 302972

Thanks in advance for the help!


My System SpecsSystem Spec
.
24 Jan 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

My System SpecsSystem Spec
24 Jan 2014   #3
emfajardo2

Windows 7 x64
 
 

Did I not post it correctly?
My System SpecsSystem Spec
.

24 Jan 2014   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Nope. It was the SF diagnostic tool I found in your zip.
My System SpecsSystem Spec
24 Jan 2014   #5
emfajardo2

Windows 7 x64
 
 

Haha wow, sorry that's embarrassing, here you go!

Attachment 303145
My System SpecsSystem Spec
24 Jan 2014   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Looks fine now.
Straight forward, Symantec.

Please remove it for testing purpose. Use Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other security software:

Microsoft Security Essentials - Free Antivirus for Windows

Malwarebytes - Free

Good and Free system security combination.
Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\USER\Downloads\emfajardo2\SF_24-01-2014\012314-37627-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Machine Name:
Kernel base = 0xfffff800`03051000 PsLoadedModuleList = 0xfffff800`032946d0
Debug session time: Fri Jan 24 01:28:30.854 2014 (UTC + 6:00)
System Uptime: 0 days 0:16:15.947
Loading Kernel Symbols
...............................................................
................................................................
........................................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff8000382107c, 0, fffff88005c90d83, 2}

*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS

Could not read faulting driver name
Probably caused by : SRTSPL64.SYS ( SRTSPL64+27d83 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff8000382107c, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff88005c90d83, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000002, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032fe100
GetUlongFromAddress: unable to read from fffff800032fe1c0
 fffff8000382107c Nonpaged pool

FAULTING_IP: 
SRTSPL64+27d83
fffff880`05c90d83 420fb60c08      movzx   ecx,byte ptr [rax+r9]

MM_INTERNAL_CODE:  2

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  System

CURRENT_IRQL:  0

TRAP_FRAME:  fffff880031bd480 -- (.trap 0xfffff880031bd480)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff88005ce1390 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000050 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88005c90d83 rsp=fffff880031bd610 rbp=0000000000000001
 r8=0000000000000440  r9=ffffff7ffdb3fcec r10=fffff80003581028
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe cy
SRTSPL64+0x27d83:
fffff880`05c90d83 420fb60c08      movzx   ecx,byte ptr [rax+r9] ds:fffff800`0382107c=??
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800031435e4 to fffff800030c6bc0

STACK_TEXT:  
fffff880`031bd318 fffff800`031435e4 : 00000000`00000050 fffff800`0382107c 00000000`00000000 fffff880`031bd480 : nt!KeBugCheckEx
fffff880`031bd320 fffff800`030c4cee : 00000000`00000000 fffff800`0382107c 00000000`00000000 fffff800`03051000 : nt! ?? ::FNODOBFM::`string'+0x43836
fffff880`031bd480 fffff880`05c90d83 : fffff800`03051000 00000000`00000001 ffffffff`00000040 fffff800`030c2410 : nt!KiPageFault+0x16e
fffff880`031bd610 fffff800`03051000 : 00000000`00000001 ffffffff`00000040 fffff800`030c2410 00000000`00000440 : SRTSPL64+0x27d83
fffff880`031bd618 00000000`00000001 : ffffffff`00000040 fffff800`030c2410 00000000`00000440 00000000`00000086 : nt!KiSelectNextThread <PERF> (nt+0x0)
fffff880`031bd620 ffffffff`00000040 : fffff800`030c2410 00000000`00000440 00000000`00000086 ffffffff`80000500 : 0x1
fffff880`031bd628 fffff800`030c240f : 00000000`00000440 00000000`00000086 ffffffff`80000500 fffff8a0`04e3f8c0 : 0xffffffff`00000040
fffff880`031bd630 00000000`00000440 : 00000000`00000086 ffffffff`80000500 fffff8a0`04e3f8c0 fffff8a0`04ea0ab0 : nt!KiIdleLoop+0x15f
fffff880`031bd638 00000000`00000086 : ffffffff`80000500 fffff8a0`04e3f8c0 fffff8a0`04ea0ab0 fffff880`05c92f49 : 0x440
fffff880`031bd640 ffffffff`80000500 : fffff8a0`04e3f8c0 fffff8a0`04ea0ab0 fffff880`05c92f49 00000000`00000001 : 0x86
fffff880`031bd648 fffff8a0`04e3f8c0 : fffff8a0`04ea0ab0 fffff880`05c92f49 00000000`00000001 00000000`00000001 : 0xffffffff`80000500
fffff880`031bd650 fffff8a0`04ea0ab0 : fffff880`05c92f49 00000000`00000001 00000000`00000001 00000000`00000842 : 0xfffff8a0`04e3f8c0
fffff880`031bd658 fffff880`05c92f49 : 00000000`00000001 00000000`00000001 00000000`00000842 fffffa80`00000000 : 0xfffff8a0`04ea0ab0
fffff880`031bd660 00000000`00000001 : 00000000`00000001 00000000`00000842 fffffa80`00000000 00000006`00000001 : SRTSPL64+0x29f49
fffff880`031bd668 00000000`00000001 : 00000000`00000842 fffffa80`00000000 00000006`00000001 00000000`00000001 : 0x1
fffff880`031bd670 00000000`00000842 : fffffa80`00000000 00000006`00000001 00000000`00000001 fffff8a0`000000d6 : 0x1
fffff880`031bd678 fffffa80`00000000 : 00000006`00000001 00000000`00000001 fffff8a0`000000d6 00000000`00000000 : 0x842
fffff880`031bd680 00000006`00000001 : 00000000`00000001 fffff8a0`000000d6 00000000`00000000 00000000`00000000 : 0xfffffa80`00000000
fffff880`031bd688 00000000`00000001 : fffff8a0`000000d6 00000000`00000000 00000000`00000000 fffff800`03051000 : 0x00000006`00000001
fffff880`031bd690 fffff8a0`000000d6 : 00000000`00000000 00000000`00000000 fffff800`03051000 08004000`005e5000 : 0x1
fffff880`031bd698 00000000`00000000 : 00000000`00000000 fffff800`03051000 08004000`005e5000 00150081`00000000 : 0xfffff8a0`000000d6


STACK_COMMAND:  kb

FOLLOWUP_IP: 
SRTSPL64+27d83
fffff880`05c90d83 420fb60c08      movzx   ecx,byte ptr [rax+r9]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  SRTSPL64+27d83

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: SRTSPL64

IMAGE_NAME:  SRTSPL64.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4a80e58a

FAILURE_BUCKET_ID:  X64_0x50_SRTSPL64+27d83

BUCKET_ID:  X64_0x50_SRTSPL64+27d83

Followup: MachineOwner
---------

2: kd> lmvm SRTSPL64
start             end                 module name
fffff880`05c69000 fffff880`05ceb000   SRTSPL64 T (no symbols)           
    Loaded symbol image file: SRTSPL64.SYS
    Image path: \SystemRoot\System32\Drivers\SRTSPL64.SYS
    Image name: SRTSPL64.SYS
    Timestamp:        Tue Aug 11 09:29:14 2009 (4A80E58A)
    CheckSum:         00078723
    ImageSize:        00082000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Then complete these steps:
Quote:
Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

ESET online scanner: Free Online Virus Scanner | ESET

Run Disk Check on your Hard Drive(s): Disk Check
My System SpecsSystem Spec
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