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Windows 7: BSOD on boot up from cold boot

24 Jan 2014   #1
bullfights

W764 & W764
 
 
BSOD on boot up from cold boot

I am getting a BSOD when booting up first time on cold start, seems to be only happening that one time as when I restart the computer it boots up fine the next time. I caught a glimpse of the filename and seems to be the nvidia card. Though not sure of whats the cause.

Its been awhile since I have posted here, hello to all

gerry


My System SpecsSystem Spec
.
24 Jan 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi bullfights.

The BSOD is caused by the display driver, apparently; and a 0x3B is usually occurs by driver configuration.

Your installed version of the driver is not the latest. The latest one is 9.18.13.3221 and your one is 9.18.13.3182 (as per device manager, driver version, not forceware).

So you need to update it. But I would suggest you to first download the latest version. Then disconnect from internet. Then uninstall the present driver, all the components, and then reinstall the downloaded latest version.

Let us know the results.
_____________________________________________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c000001d, fffff8801469a1cc, fffff88005d9f820, 0}

Probably caused by : nvlddmkm.sys ( nvlddmkm+25e1cc )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c000001d, Exception code that caused the bugcheck
Arg2: fffff8801469a1cc, Address of the instruction which caused the bugcheck
Arg3: fffff88005d9f820, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.

FAULTING_IP: 
nvlddmkm+25e1cc
fffff880`1469a1cc 07              ???

CONTEXT:  fffff88005d9f820 -- (.cxr 0xfffff88005d9f820;r)
rax=0000000000000000 rbx=fffffa800f303000 rcx=fffffa800f141000
rdx=0000000000000000 rsi=fffffa800f141000 rdi=fffffa800f141000
rip=fffff8801469a1cc rsp=fffff88005da0208 rbp=000000000000001f
 r8=0000000000000014  r9=0000000000000000 r10=0000000000000000
r11=fffff88014953657 r12=0000000000000001 r13=fffffa800e769a68
r14=fffffa800f2f1000 r15=fffffa800f303000
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
nvlddmkm+0x25e1cc:
fffff880`1469a1cc 07              ???
Last set context:
rax=0000000000000000 rbx=fffffa800f303000 rcx=fffffa800f141000
rdx=0000000000000000 rsi=fffffa800f141000 rdi=fffffa800f141000
rip=fffff8801469a1cc rsp=fffff88005da0208 rbp=000000000000001f
 r8=0000000000000014  r9=0000000000000000 r10=0000000000000000
r11=fffff88014953657 r12=0000000000000001 r13=fffffa800e769a68
r14=fffffa800f2f1000 r15=fffffa800f303000
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
nvlddmkm+0x25e1cc:
fffff880`1469a1cc 07              ???
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  csrss.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8801469a1cc

STACK_TEXT:  
fffff880`05da0208 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nvlddmkm+0x25e1cc


FOLLOWUP_IP: 
nvlddmkm+25e1cc
fffff880`1469a1cc 07              ???

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nvlddmkm+25e1cc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5280da75

STACK_COMMAND:  .cxr 0xfffff88005d9f820 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nvlddmkm+25e1cc

BUCKET_ID:  X64_0x3B_nvlddmkm+25e1cc

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x3b_nvlddmkm+25e1cc

FAILURE_ID_HASH:  {d3a53aff-5c33-8ab5-e555-83559e84884d}

Followup: MachineOwner
---------

4: kd> lmvm nvlddmkm
start             end                 module name
fffff880`1443c000 fffff880`1507d000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Mon Nov 11 18:54:05 2013 (5280DA75)
    CheckSum:         00C10283
    ImageSize:        00C41000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
24 Jan 2014   #3
bullfights

W764 & W764
 
 

ok great will do and get back to you
thanks
My System SpecsSystem Spec
.

27 Jan 2014   #4
bullfights

W764 & W764
 
 

This worked out great, right on Target. now have another BSOD will post new.
My System SpecsSystem Spec
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 BSOD on boot up from cold boot




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