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Windows 7: BSOD D1 possibly portcls.sys related

24 Jan 2014   #1
fungus2922

Windows 7 pro 64
 
 
BSOD D1 possibly portcls.sys related

Seriously need help with BSOD.
Started 13 Oct 2013 and happens at least once each day.
Same errors every time. portcls.sys is mentioned every time. A new version of this was installed about that time when a Windows monthly update happened.
I found an older version and installed it but BSOD continued to happen. This seems to be an audio driver.

Here is a screen report:

19oct2013
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: FFFFF881063AFFF8
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88005345770
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\101913-46831-01.dmp
C:\Users\John\AppData\Local\Temp\WER-564442-0.sysdata.xml

I have downloaded the suggested SF Diagnostics Tool.exe and ran it. I'll try to include the zipped folder here for you to examine.

Please let me know what else I need to supply to you.

Thanks!!

John B.


My System SpecsSystem Spec
.
25 Jan 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to the Forum.

Norton is a known cause of BSOD's. Please remove it for testing purpose. Use Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other security software:

Microsoft Security Essentials - Free Antivirus for Windows

Malwarebytes - Free

Good and Free system security combination.

Reduce items at start-up: Startup Programs - Change

Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

Afc.sys Wed Jul 12 11:48:20 2006 (44B48D24)
Arcsoft(R) ASPI Shell (CD/DVD program)
Driver Reference Table - Afc.sys

pcouffin.sys Tue Dec 5 20:39:30 2006 (457584A2)
low level access layer for CD devices (A part of many different CD/DVD burning programs)
Driver Reference Table - pcouffin.sys

cmudax3.sys Wed Sep 3 16:13:16 2008 (48BE633C)
C-Media Audio Driver (WDM) by C-Media
Driver Reference Table - cmudax3.sys

AtiPcie.sys Tue May 5 21:00:22 2009 (4A005486)
ATI PCIE Driver for ATI PCIE chipset or [br] ATI PCI Express (3GIO) Filter[br]Found in my ATI video drivers (I have an Intel chipset)
Driver Reference Table - AtiPcie.sys

ASACPI.sys Thu Jul 16 09:31:29 2009 (4A5E9F11)
Asus ATK0110 ACPI Utility (a known BSOD maker in Win7 and Win8). Also a part of many Asus utilities (Win8 versions available from Windows Update as an Optional Update - but check Asus first!)
Driver Reference Table - ASACPI.sys

atikmpag.sys Wed Apr 20 07:22:32 2011 (4DAE3558)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmpag.sys

atikmdag.sys Wed Apr 20 07:53:29 2011 (4DAE3C99)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmdag.sys

Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper

Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows leftover registry removal:Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

ESET online scanner: Free Online Virus Scanner | ESET

Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

Run Disk Check on your Hard Drive(s): Disk Check

Check for heating issues using Speccy or HWmonitor

Upload a screen shot: Screenshots and Files - Upload and Post in Seven Forums

Keep us posted.

BSOD BUGCHECK SUMMARY
Code:
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Fri Jan 24 23:22:35.219 2014 (UTC + 6:00)
System Uptime: 0 days 0:17:42.796
BugCheck D1, {fffff88102f8eff8, 2, 0, fffff88005370770}
*** WARNING: Unable to verify timestamp for cmudax3.sys
*** ERROR: Module load completed but symbols could not be loaded for cmudax3.sys
Probably caused by : portcls.sys ( portcls!memcpy+2c0 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Fri Jan 24 09:28:15.382 2014 (UTC + 6:00)
System Uptime: 0 days 5:13:11.584
BugCheck D1, {fffff881051b9ff8, 2, 0, fffff88005347770}
*** WARNING: Unable to verify timestamp for cmudax3.sys
*** ERROR: Module load completed but symbols could not be loaded for cmudax3.sys
Probably caused by : portcls.sys ( portcls!memcpy+2c0 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Thu Jan 23 08:55:07.574 2014 (UTC + 6:00)
System Uptime: 0 days 0:23:18.776
BugCheck D1, {fffff88104b8eff8, 2, 0, fffff88005201770}
*** WARNING: Unable to verify timestamp for cmudax3.sys
*** ERROR: Module load completed but symbols could not be loaded for cmudax3.sys
Probably caused by : portcls.sys ( portcls!memcpy+2c0 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Tue Jan 21 02:53:22.818 2014 (UTC + 6:00)
System Uptime: 0 days 1:52:00.410
BugCheck D1, {fffff88105f8eff8, 2, 0, fffff88005ba4770}
*** WARNING: Unable to verify timestamp for cmudax3.sys
*** ERROR: Module load completed but symbols could not be loaded for cmudax3.sys
Probably caused by : portcls.sys ( portcls!memcpy+2c0 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  audiodg.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Sun Jan 19 10:00:50.038 2014 (UTC + 6:00)
System Uptime: 0 days 1:38:20.630
BugCheck D1, {fffff8810538d700, 2, 0, fffff8800517c695}
*** WARNING: Unable to verify timestamp for cmudax3.sys
*** ERROR: Module load completed but symbols could not be loaded for cmudax3.sys
Probably caused by : portcls.sys ( portcls!memcpy+1e5 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Sat Jan 18 09:15:58.278 2014 (UTC + 6:00)
System Uptime: 0 days 0:04:52.870
BugCheck D1, {fffff881055aeff8, 2, 0, fffff88005001770}
*** WARNING: Unable to verify timestamp for cmudax3.sys
*** ERROR: Module load completed but symbols could not be loaded for cmudax3.sys
Probably caused by : portcls.sys ( portcls!memcpy+2c0 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  audiodg.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Fri Jan 17 11:42:33.754 2014 (UTC + 6:00)
System Uptime: 0 days 0:24:23.346
BugCheck D1, {fffff8810538eff8, 2, 0, fffff88004f6a770}
*** WARNING: Unable to verify timestamp for cmudax3.sys
*** ERROR: Module load completed but symbols could not be loaded for cmudax3.sys
Probably caused by : portcls.sys ( portcls!memcpy+2c0 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Wed Jan 15 11:09:48.768 2014 (UTC + 6:00)
System Uptime: 0 days 0:34:00.970
BugCheck D1, {fffff8810518eff8, 2, 0, fffff88005392770}
*** WARNING: Unable to verify timestamp for cmudax3.sys
*** ERROR: Module load completed but symbols could not be loaded for cmudax3.sys
Probably caused by : portcls.sys ( portcls!memcpy+2c0 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  audiodg.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
My System SpecsSystem Spec
28 Jan 2014   #3
fungus2922

Windows 7 pro 64
 
 

Hi:

this did the trick:

"cmudax3.sys Wed Sep 3 16:13:16 2008 (48BE633C)
C-Media Audio Driver (WDM) by C-Media
Driver Reference Table - cmudax3.sys"

The only thing I tried was to remove software, and card, that came with a cheap C-Media pci audio card installed a few years ago. Instant joy.

Thanks.

Fungus
My System SpecsSystem Spec
.

28 Jan 2014   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Thanks for letting us know
My System SpecsSystem Spec
Reply

 BSOD D1 possibly portcls.sys related




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