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Windows 7: Freeze/Crash on system on sleep/resume/restart/shutdown win7

04 Feb 2014   #21
dmaco

Windows 7
 
 

Hi, yes sorry it is the same black screen after sleep-mode. I only ever got one BSOD.
Yes thats correct, no BSOD's have happened since post #17.
I have just updated the GForce driver to the latest stable release, and restarted.
On putting the box to sleep, and awaking from sleep-mode, i get the blank screen again.
Windows Logs attached.

Thank you.


My System SpecsSystem Spec
.
04 Feb 2014   #22
YoYo155

Windows 10
 
 

Quote   Quote: Originally Posted by dmaco View Post
Hi, yes sorry it is the same black screen after sleep-mode. I only ever got one BSOD.
Yes thats correct, no BSOD's have happened since post #17.
I have just updated the GForce driver to the latest stable release, and restarted.
On putting the box to sleep, and awaking from sleep-mode, i get the blank screen again.
Windows Logs attached.

Thank you.
Well just for the sake of it you had more than one BSOD, in red are the ones you uploaded:
Code:
Error    02/02/2014 15:26:01    BugCheck    1001    None
Error    01/02/2014 22:55:41    BugCheck    1001    None
Error    23/01/2014 22:51:43    BugCheck    1001    None
Error    23/01/2014 19:21:53    BugCheck    1001    None
Error    06/12/2013 11:10:16    BugCheck    1001    None
Error    04/11/2013 15:37:03    BugCheck    1001    None
Error    26/10/2013 23:52:05    BugCheck    1001    None
Error    20/10/2013 19:48:52    BugCheck    1001    None
Error    17/10/2013 11:25:42    BugCheck    1001    None
Error    10/10/2013 23:02:47    BugCheck    1001    None
Error    02/10/2013 21:01:22    BugCheck    1001    None
Error    27/09/2013 22:25:36    BugCheck    1001    None
Error    21/09/2013 23:40:18    BugCheck    1001    None
Error    16/09/2013 22:08:17    BugCheck    1001    None
Do you have some virtualization software the likes of VMware or any virtual machine?
What are the Bluetooth devices connected or installed on the PC?
If none, please remove amppal.sys, disable the network adapter so Windows won't attempt
to automatically reinstall the device, restart the PC and try sleep mode once again.
My System SpecsSystem Spec
04 Feb 2014   #23
dmaco

Windows 7
 
 

Hi, i don't actually get a "blue screen of death". I just get a blank screen. So i don't see any crash/bugCheck screen. I have a bluetooth mouse, and sometimes my HTC One smartphone is connected via BT.
How do i remove amppal.sys, is it the safe mode and rename amppal.sys to amppal.bak like we did before?

Thanks,
Darren.
My System SpecsSystem Spec
.

04 Feb 2014   #24
YoYo155

Windows 10
 
 

Quote   Quote: Originally Posted by dmaco View Post
Hi, i don't actually get a "blue screen of death". I just get a blank screen. So i don't see any crash/bugCheck screen. I have a bluetooth mouse, and sometimes my HTC One smartphone is connected via BT.
How do i remove amppal.sys, is it the safe mode and rename amppal.sys to amppal.bak like we did before?

Thanks,
Darren.
Well the evidence are present ..

Start with the mouse disconnect it and try if no luck then yes go ahead
and do the same as before and rename amppal.sys's extension.

Report back.
My System SpecsSystem Spec
04 Feb 2014   #25
dmaco

Windows 7
 
 

Hi disconnected any bluetooth devices. Same sleep mode awake issue.
I renamed amppal.sys to amppal.bak in safe mode, restarted, the same sleep mode awake issue.
Logs and event viewer attached.
My System SpecsSystem Spec
04 Feb 2014   #26
YoYo155

Windows 10
 
 

Hmm I'll see if anyone else has an idea,
I'll stick around in case debugging will be needed, hang tight .
At least it's stable now!
My System SpecsSystem Spec
04 Feb 2014   #27
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Desktops have a hybrid sleep that's closely tied to hibernate.

As a quick test, you could try turning off hibernation, restart, and turn hibernation back on.

Use Option One in this tutorial: Hibernate - Enable or Disable
but in reverse -> Step 2 (disable) , restart, Step 1 (enable)

Options two, Three, and Four are just alternate ways to turn hibernate on or off.
You only need to follow Option One.

I do have one request:
Please fill in your System Specs (see How to - System Specs).

That's all I can add, so I'll step out of the thread.

Good luck,

Bill
.
My System SpecsSystem Spec
05 Feb 2014   #28
dmaco

Windows 7
 
 

Thanks for the into Bill, System Specs updated in my profile, also here:
http://speccy.piriform.com/results/Q...b2rKaIPoJoIITK

I did a Hibernate - Enable or Disable, as described above, and i still get the same sleep-mode > awake blank screen and crash.

I noticed on the Device Manager, i have the following screen shot.


I then try to update the driver, and get this:


Not sure what it is. Are there any scan utilities than can my drivers, and update the correct ones? Not sure if they are causing it.
Thanks,
Darren.
My System SpecsSystem Spec
07 Feb 2014   #29
dmaco

Windows 7
 
 

Anyone else have any ideas?
Thanks.
My System SpecsSystem Spec
07 Feb 2014   #30
YoYo155

Windows 10
 
 

Hmm this is quite a pickle, have you had any new BSOD's?
My System SpecsSystem Spec
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 Freeze/Crash on system on sleep/resume/restart/shutdown win7




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