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Windows 7: BSOD error 0x00000116

25 Jan 2014   #1
John955

Windows 7 Home Premium 64bit
 
 
BSOD error 0x00000116

Hello, getting frequent crashes that seem to point towards display problems. I have tried a few different driver versions, but it did not solve the issue.

I ran memtest for 5~ hours, came back with 0 errors.

There does not seem to be a specific issue causing them but it usually happens either when playing video games or watching videos, both offline and online, such as youtube or twitch.tv

Another fact of note is about 2 weeks ago I had a RAM issue that was also causing BSOD, that time memtest found thousands of errors and removing 1 of the RAM chips fixed the issue.


My System SpecsSystem Spec
.
25 Jan 2014   #2
John955

Windows 7 Home Premium 64bit
 
 

Strange thing happened. I played Rift for 2~ hours without any crashes, then exited the game, opened firefox (more specifically this exact forum) and it crashed with seemingly the same error, but I'll attach this dump file just in case.

While the game was running, the gpu temperature was around 60~65. Combined with the fact that it crashed after it was closed should rule out overheating/dust issues, right?
My System SpecsSystem Spec
25 Jan 2014   #3
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

John,

Run a stress test on the video card using this:

NVIDIA/AMD Video Card - Test with OCCT
My System SpecsSystem Spec
.

25 Jan 2014   #4
John955

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Golden View Post
John,

Run a stress test on the video card using this:

NVIDIA/AMD Video Card - Test with OCCT
GPU: OCCT for 1 hour and GPU: MEMTEST 8 passes came out clean, no errors.
My System SpecsSystem Spec
25 Jan 2014   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Which version number of the display driver is currently installed?
My System SpecsSystem Spec
25 Jan 2014   #6
John955

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Golden View Post
Which version number of the display driver is currently installed?
Currently v269.03. I'm aware that they're very old, but thought I'd try them anyway, as that's what the Dell site suggests for my laptop. I've also tried the newest ones v332.21 as well as slightly older v327.23.

Did not seem make a difference, but if it matters at all, v327.23 did last a few days without any crashes until it started crashing again.
My System SpecsSystem Spec
25 Jan 2014   #7
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Try this:
Drivers | GeForce
My System SpecsSystem Spec
26 Jan 2014   #8
John955

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Golden View Post
Did it, but it crashed again today.
My System SpecsSystem Spec
29 Jan 2014   #9
John955

Windows 7 Home Premium 64bit
 
 

Any more suggestions? Still crashing on a daily basis
My System SpecsSystem Spec
29 Jan 2014   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800a32e010, fffff8800fa470dc, ffffffffc000009a, 4}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+9a30dc )

Followup: MachineOwner
---------
WinDBG still highlights a video problem - its not exactly a driver issue, simply the card restting itself for some reason. At this stage, the only thing I can suggest is to double-check the cleanliness of the card (no dust etc.) andto ensure it gets adequate cooling (try removing a panel from the side of the case to ensure adequate airflow).
My System SpecsSystem Spec
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